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February 2024 by Carolyn Hinton
Always available
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February 2024 by Pedro Lozano
On time and good service
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February 2024 by Dale Walker
I was billed for services that we didn’t received. Our area switched providers You even apologized in an email about wrongly billing us. I tried to call you but I was caught in a loop and couldn’t anyone to help me. I removed my credit card so you could bill me again still waiting on my refund.
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February 2024 by david wong
WM always pick up on time and the cans are placed back down on ground carefully. The website is easy to use, and the response time on phone is very good and prompt.
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February 2024 by Grant Hoag
Unobtrusive and reliable delivery of one essential service for high quality urban living
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February 2024 by Dennis Soderin
I feel WM provides great customer service, I appreciate that I can count on the time of day the trash, green waste and recycle are being picked up. I know it is subject to change. Also special pickups for large items is very helpful and easy to use,
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February 2024 by LVJ Oliver
Rate increases without notification or communication. Poor treatment of bins and set back location. Dropped services in inclement weather without any communication to their clients or automatic credit being applied to their bill for same missed service.
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February 2024 by Beverly Runyon
The company hasn’t missed a scheduled day picking up trash, they don’t leave any trash debris around the trash can.Service: Trash removal & disposal
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February 2024 by debbie salsbury
Not happy with the service. Sometimes our trash does not get picked up.
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February 2024 by Dayna Midolo
We and bought a house in Irvine. Now not only am I calling each week to say can you please get my trash it's also been 5 months since we were told we would get a can. I even offered to pick up my can. No I can't do that. I have no idea what I'm paying for. I know what I am paying for, replacement of my own garbage cans each time they do come which might be once every 2-3 weeks and trash is always overflowing. I'm also paying for a can that's non existent. So update I did get my can 5 months later. Did they pick up my trash next to it since I literally just got the can I have been waiting 5 months for? No they left the overflowing can. We don't have a leash law in Irvine so my neighbors let the dogs roam. Since they busted my can I'm constantly cleaning up that mess too. Can these guys just do the job? Once again I am editing my post. We are getting billed for 9 months in advance. We paid for our services. I am done. Go to Rumpkin. Even though we pay our bill, we get skipped, because they still think I live in a different area due to their system and even though I have my bill current my service is off and they want me to pay a fee for reinstate services I am current on. Nope. I have never asked to get reimbursed for the 5 trash cans at $80 a piece your guys destroyed when I lived in Richmond. Just go with Rumpkin MUCH BETTER SERVICE!!!!!!!!Service: Trash removal & disposal
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February 2024 by albuckner
Very good and reliable service. Although price increased throughout the year.
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January 2024 by sid diki
Everything is perfect except recycling bin is picked uplast arounf 6 pm .If I already [osted a review why you are wasting my time to send another survey. Please be careful or else I will block your emails for future.
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January 2024 by Ralph Bates
reliable clean
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January 2024 by Todd Norton
I moved from CA where I was not allowed to choose who provided my trash service. Since moving here, I cannot express how happy I am with your service. Always on time, love the emails and the text messages and have never had to clean up around my can when it gets picked up. I am impressed with your high level of service.
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January 2024 by John Manzo
You pick up my garbage, recycle and green waste (including ALL of my kitchen scraps). I have no complaints, except that my neighbor at 1 Sandalo Court ordered a green waste tote and still has not received it.
