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“I found the store manager to be exceptional at knowledge and helpfulness. He and the store clerk were very easy to work with, explained everything and sent me on my way with new Internet WiFi that I set up very easily. I also received information on a promotional tablet that I believe I will be back to get it.”
“My microphone stopped working and Mr Phone was very helpful. The 1st Phone store I went to was quick to say a new microphone was needed. But Mr Phone first tried to make the microphone more secure/tight and cleaned it. Saved me $50 by going this route. Even if it would have not fixed it, I appreciate that they tried this route first instead of immediately saying a new microphone was needed.”
“Glenn was 100% honest about the repair and let me know what needed to be done ahead of time. He gave me a simple run down and an estimated time that it would take and followed through! Highly recommend this place :)”
10AM - 8PM
8460 US-42, Florence
Mobile Phones
“Fast and easy transfer from Cricket and the worker, Moe, was fantastic! He was very pleasant and helpful! Would definitely recommend to anyone looking for new cell service!”
“My wife needed a new phone. Her phone was very old. The service at the Verizon Alexandria was excellent. They worked with you and there was no pressure. Very knowledgeable about all the products.Great job!”
“Exceptional service from Layton Hubers. Layton arrived promptly, diagnosed the issue with precision, and resolved it efficiently. His technical expertise and professionalism were truly commendable. He took the time to explain everything clearly and ensured that I was satisfied with the solution before leaving. I highly recommend Layton for any Verizon-related technical needs. Thank you, Layton, for your outstanding assistance!”
“Been coming here for the past 8 or so years, and I just recently purchased my third phone which was an iPhone 11. Omar was the one that sold it to us, and that process was simple though he was very deadpan with his responses but I didn't mind, I didn't come here to make a friend I came to buy a phone. Anyway, he told us to come back before the end of the next month to switch my phone's plan over to my other family member's so we weren't billed twice, sounds easy, right? Well, we came in yesterday and Omar happened to be there... just for him to tell us that we'd have to call customer service to change the plan. See, when we bought the phone he told us we could just come in, but when we did come in and he happened to be there, he said we'd have to call customer service. What sense does that make? Calling customer service for any company is always a pain, so I'm not looking forward to it.”
“The sales representative was amazed and very helpful and solved my problems that could not be solved by calling Cricket Billing department and customer service not sure if customer service was involved because I was being put on hold and I was talking with different people for just asking 1 questions about why my phone was turn off but was paid 2 days earlier with a text message say thank you for your payment and your next payment will be due on 11/30/23 as normally is and I had text after that saying I had a $20.00 credit due to me after I pay a $10.00 1 time charge made no sense what so ever and also the last person I spoke to on the phone trying to figure out way my phone was turn off and the person sent me a app to use to pay the 10$+ to open the app they sent me but I couldn't open the app because my phone was turn off that when I went to the cricket store in store whitch was taken care in less than 5min whitch I spent over 1 hr on phone with cricket billing and that all I have to say about my last experience calling Cricket to ask and to solved a problem or explain something I thought would be easy but I was wrong ?”
“Troy was fabulous!! I came in with a phone that had all my daughter's wedding pictures on it and was not holding a charge. I was in a panic but he was amazing and we have all the pictures.”
10AM - 8PM
2512 Hazelwood Dr, Crescent Springs
Mobile Phones
“Muhammad was great to work with, very knowledgeable of phones and plans. He was polite, curious, tentative and no pressure. I walked in and in 10-15 minutes I walked with my phone. I recommend Unlimited to anyone looking for straight forward, hassle free experience.”
“Both Chris employees were super helpful through the phone process and were patient about merging my fiancé and I information into one. We were there for about three hours trying to get everything to sync right with all the phones and the phone company. The Chris with the DC shoes was super helpful and explained the whole process.”
“The representative helping my husband and I was extremely helpful. Very polite and stayed calm while we dealt with our other carrier trying to switch. I am very impressed by the customer service this store offers. We are now life long Boost Mobile customers. Thank you for turning a stressful experience into a peaceful one.”
“Our sales man Marco was amazing! Couldn't have given us a better experience in store today, I am thankful for his knowledge of my phone and his generosity towards us as customers! We will def be back for all our future purchases,issues, or phone accessories!!Thank you Marco”
“We were there waiting before they opened. The gentlemen who was working was GREAT! Very friendly, fast I knew what I wanted & he took care of all my questions & activating a new phone all in 15 mins. That's why I've stayed with this company now for over 2 year's & left Verizon.”
10AM - 8PM
87 Carothers Rd, Newport
Mobile Phones
“Excellent and friendly service. Eric and Josh both helped me out immensely and entertained me the whole time. Couldn’t recommend the store or Eric or Josh enough.”
“The store clerk was very helpful and very professional. We're going to switch to this location. The one on Winston Ave smells like Weed every time we go there. Hopefully the owner will do something about that.”
“Ben and Steve were a big help in getting my faulty sim card replaced. Despite walking in with a few people in line. Steve took a second to walk over and great me. Him and Ben freed up about the same time and tag teamed getting my intermittent loss of data figured out. They both agreed my sim card was on its way out. They got me swapped to a ESIM and I was back on the road. If it was not for the line of people I would have been out the door in under 10 minutes.”
“Brought in a old phone that I had lost for at least 2 years that was found. Nick and everyone else in the store went above and beyond helping me retrieve the photos from the old phone.”
“Best customer service ever! They were so helpful with switching over phone services and Danielle helped us when we went to get pricing on phones and info on what we needed to switch over!”
“The gentleman was courteous kind and helpful. It became very busy all of a sudden and he handled it and everyone professional and efficiently I will highly recommend them to everyone I know”
“Knowledgeable and kind customer service. Noah went above and beyond to help my husband and myself!! We have been with Verizon for those to 15 years and are continually happy with all their services.”
“Stopped by the store to get a phone activated and was lucky enough to meet Wesley. I am old yet he took the time to seamlessly save and transfer all my data to the new phone and even pointed out a few handy features. He also made an account change and I was out the door. We all need our phones these days and Wesley and T-mobile made it happen again and I am a twenty year customer. As Always, Enjoy!”
“I went into the turfway metro PCS store after a long exhausting day of searching for the perfect phone and plan for myself. Immediately as I entered the store I was greeted with hellos and smiling faces from the entire staff. Everyone was so friendly and super helpful. The store manager Jordan was absolutely amazing. He worked with me and helped me get the best deal around. He was not going to be happy until I was happy and that was a wonderful feeling. Let me tell you this,if I had a sister or wife this is the kind of guy I would want them to be with.JUST AN ABSOLUTELY AMAZING EXPERIENCE!!! HANDS DOWN THE BEST CELL PHONE STORE THIS SIDE OF THE MISSISSIPPI.If you need a phone, accessories, or just have a question stop in and see my new friends at turfway metro PCS”
“The store clerk Adam showed excellent patience and was extremely helpful with the sell and the enquired Intel I needed. If he hasn't had a raise or promo, I hope he receives one soon.”
“I was in the AT&T store in Walton store and Ricky the store manager helped me get my phone set up he was great thank you for your patience and understanding what I needed done bless you and hope you have a wonderful day keep up the good work!”
“Went in this store because the phone I had bought my husband 2 months ago was going crazy and we couldn't fix it. The young adults that worked at this story were extremely helpful and went out of there to be very helpful and respectful. Thank you for helping out two old farms!”
9AM - 9PM
7841 A, Mall Rd, Florence
Mobile Phones
“I exchange my cell phone out today and work with a gentleman Collin F very professional, knowledgeable, friendly. I highly recommend Colin do anyone in the Florence area when they’re purchasing a new cell phone he’s a fantastic salesman. Thank you very much.”
8AM - 9PM
Newport
Mobile Phones
“The drop off service is amazing! These ladies do an amazing job! My clothes have never been fold so neatly and they smell wonderful. I will never do another load of laundry!”
“Andrew was exceptional. I had some real off hand questions and a situation that could have easily been mishandled or misunderstood and he knew exactly how to help me, even giving me step by step instructions on a resolution. Very confident and knowledgeable given my unusual conundrum.”
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“Excellent and service. The employee who helped me was very patient and helped address all needs, transferred my old phone to my new one. Added all my new aceasories for me. And was very patient with my autistic son who kept wondering off while trying to get his old phone transferred as well.”