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“All cellular phone companies are terrible to deal with and they work hard to confuse you. They consistently try to get you to buy more things for your package and they rarely provide a good value. The group of employees at this T-Mobile store, however, will try their best to help you navigate the many challenges their company throws your way. Drew and the team there were kind and persistent in jumping through all the hoops their company threw at us. They were a little sunshine amidst the rain in the cellular phone world.”
“I recently ran my cell phone over with a lawn mower. It was severely damaged. I first went to one of the chain stores that says if I break it they can fix it. Well they couldn't and referred me to this "ship away" place that would take weeks. Unfortunately I didn't have my settings set to put recent data to the cloud so I was SOL in getting some important data from it. I then went to Mr. Phone Repair & Wireless in Florence. Ahmeen was very reassuring and said that after he takes it apart, he could tell if anything could be done. If nothing could be done, no charge. Well he was able to get to the severly damaged motherboard and make it so I could retrieve the data I needed. He did so for a nominal charge. If you think all hope is lost for your damaged cell phone, first bring it to Mr. Phone Repair & Wireless. You wont regret it. I highly recommend this local business.”
“Glenn was 100% honest about the repair and let me know what needed to be done ahead of time. He gave me a simple run down and an estimated time that it would take and followed through! Highly recommend this place :)”
“Exceptional service from Layton Hubers. Layton arrived promptly, diagnosed the issue with precision, and resolved it efficiently. His technical expertise and professionalism were truly commendable. He took the time to explain everything clearly and ensured that I was satisfied with the solution before leaving. I highly recommend Layton for any Verizon-related technical needs. Thank you, Layton, for your outstanding assistance!”
“Ashley made the experience of moving providers very easy! She made it a pleasant experience and answered all questions. She even helped us set up our discounts and autopay.”
“Brandon helped me figure out how much it would be for a new phone. He kept it real with me and made sure I left with the answers I needed. If you’re looking for a place to get answers, stop here!”
“Adam was tremendously helpful in assisting me with a new phone purchase. Instead of trying to sell me the most expensive model, he took the time to assess my usage and needs before recommending a cheaper model. He is knowledgeable, trustworthy, and made the process easy. High recommend!”
“If you go to this AT&T location, you should ask to work with Chole! She is the epitome of customer service! The company is very lucky to have her working for them and she is exactly what AT&T should strive to every team member learn from. She's a great representative for them, but not pushy. She is patient, kind, knowledgeable and the entire experience felt honest and satisfying. I was truly dreading going to the store and going through the hassle of an entire day of upsales, run arounds, reading between the lines, and listening to salespeople being sales people. I was pleasantly surprised by her demeanor and ability to listen. It seemed as of she truly wanted to please me as a customer as opposed to making sales for a company. She singlehandedly brought back my faith in a company that has been on the verge of loosing me as a customer. We live in an ever changing world, and it seems companies no longer care about loyalty, length of patronage or owning mistakes and making it right. It is the way of things now and it changes how we as customers decide to do business as well. Chole reminded me of the nostalgia of "the customer is always right" and it was refreshing. Additionally she gave me the impression that she was more interested in keeping a loyal customer over time than getting a big sale at the moment. Because of this very pleasant experience provided by one employee I will continue to do business with AT&T knowing I can go to a brick and mortar and deal with someone face to face that listens and truly attempts to assist with the issues I needed addressed. Thank you Chole!”
10AM - 8PM
8460 US-42, Florence
Mobile Phones
“Fast and easy transfer from Cricket and the worker, Moe, was fantastic! He was very pleasant and helpful! Would definitely recommend to anyone looking for new cell service!”
“The gentleman was courteous kind and helpful. It became very busy all of a sudden and he handled it and everyone professional and efficiently I will highly recommend them to everyone I know”
“The sales representative was amazed and very helpful and solved my problems that could not be solved by calling Cricket Billing department and customer service not sure if customer service was involved because I was being put on hold and I was talking with different people for just asking 1 questions about why my phone was turn off but was paid 2 days earlier with a text message say thank you for your payment and your next payment will be due on 11/30/23 as normally is and I had text after that saying I had a $20.00 credit due to me after I pay a $10.00 1 time charge made no sense what so ever and also the last person I spoke to on the phone trying to figure out way my phone was turn off and the person sent me a app to use to pay the 10$+ to open the app they sent me but I couldn't open the app because my phone was turn off that when I went to the cricket store in store whitch was taken care in less than 5min whitch I spent over 1 hr on phone with cricket billing and that all I have to say about my last experience calling Cricket to ask and to solved a problem or explain something I thought would be easy but I was wrong ?”
10AM - 8PM
87 Carothers Rd, Newport
Mobile Phones
“Excellent and friendly service. Eric and Josh both helped me out immensely and entertained me the whole time. Couldn’t recommend the store or Eric or Josh enough.”
“Ben and Steve were a big help in getting my faulty sim card replaced. Despite walking in with a few people in line. Steve took a second to walk over and great me. Him and Ben freed up about the same time and tag teamed getting my intermittent loss of data figured out. They both agreed my sim card was on its way out. They got me swapped to a ESIM and I was back on the road. If it was not for the line of people I would have been out the door in under 10 minutes.”
9AM - 9PM
7841 A, Mall Rd, Florence
Mobile Phones
“The store was very clean and comfortable. Walter provided fast service with a very friendly attitude. He was knowledgeable and helpful and had a good answer for all of my questions. I was in and out quickly without spending an arm and a leg, excellent staff and excellent store!”
10AM - 7:30PM
3826 Winston Ave, Covington
Mobile Phones
“We were there waiting before they opened. The gentlemen who was working was GREAT! Very friendly, fast I knew what I wanted & he took care of all my questions & activating a new phone all in 15 mins. That's why I've stayed with this company now for over 2 year's & left Verizon.”
“If I could give 10 stars I genuinely would. My husband and I were previous customers with AT&T AND LORDY DID WE HAVE ISSUES. We finally had enough with AT&T that we decided to switch. Danny, Alex, and Brad were amazing. They were so patient and kind and let me tell you I wouldn’t have been. We were there two days for over 7 hours combined and not once did they make me or my husband feel like we were a hassle. I will definitely being staying with Tmobile as a customer for the pure factor of how these three young men handled our situation and helped us not deal with anymore stress.”
“So I stopped in this store on my way home from work to purchase a new phone for myself and to add service to an existing phone that I had for my son, as I entered I was greeted by Tommy right away. He helped in so many ways, and although he did suggest , he wasn’t just trying make the sale he also made me feel very comfortable with my purchases and answered many many many of my questions without hesitation, he had an answer, an honest one for every question that had. And boy I had a ton. Tommy was chill and laid back made me feel like I was the only person in the store and u dont really get that kind of treatment anywhere anymore. He truly cared and that means a lot. Hands down Tommy made this the best customer service experience honestly I’ve ever had. I went in for a phone and service on another and I walked out with A screen protector, an OtterBox, an I phone 15 pro max, service on an existing phone, and the latest Apple Watch thanks again for my making my experience amazing! Exceptional sales associate! Five stars for sure #getliketommy”
“Knowledgeable and kind customer service. Noah went above and beyond to help my husband and myself!! We have been with Verizon for those to 15 years and are continually happy with all their services.”
10AM - 8PM
8219 US-42, Florence
Mobile Phones
“The sales man Alex was really helpful with me and my son. I love coming to this location. They are really nice and will help you figure out the best option for you..”
“The representative helping my husband and I was extremely helpful. Very polite and stayed calm while we dealt with our other carrier trying to switch. I am very impressed by the customer service this store offers. We are now life long Boost Mobile customers. Thank you for turning a stressful experience into a peaceful one.”
“I had left my phone on the trunk of a car and lost it. We went into our local Verizon store and had a new iPhone with all my information that had been downloaded from the cloud. Took less than 30 minutes!”
8AM - 9PM
Newport
Mobile Phones
“The drop off service is amazing! These ladies do an amazing job! My clothes have never been fold so neatly and they smell wonderful. I will never do another load of laundry!”
“I was in the AT&T store in Walton store and Ricky the store manager helped me get my phone set up he was great thank you for your patience and understanding what I needed done bless you and hope you have a wonderful day keep up the good work!”
“Been coming here for the past 8 or so years, and I just recently purchased my third phone which was an iPhone 11. Omar was the one that sold it to us, and that process was simple though he was very deadpan with his responses but I didn't mind, I didn't come here to make a friend I came to buy a phone. Anyway, he told us to come back before the end of the next month to switch my phone's plan over to my other family member's so we weren't billed twice, sounds easy, right? Well, we came in yesterday and Omar happened to be there... just for him to tell us that we'd have to call customer service to change the plan. See, when we bought the phone he told us we could just come in, but when we did come in and he happened to be there, he said we'd have to call customer service. What sense does that make? Calling customer service for any company is always a pain, so I'm not looking forward to it.”
“Excellent place to shop, the lady treated us attentively, kindly and helped us with everything, she even gave us many good options for our new phone, we are really very happy, they serve you in English or Spanish and she told us that there was a promotion We grabbed a free phone, getting a new line.
The best Cricket I have visited in years. Of course we will return”
“I went into the turfway metro PCS store after a long exhausting day of searching for the perfect phone and plan for myself. Immediately as I entered the store I was greeted with hellos and smiling faces from the entire staff. Everyone was so friendly and super helpful. The store manager Jordan was absolutely amazing. He worked with me and helped me get the best deal around. He was not going to be happy until I was happy and that was a wonderful feeling. Let me tell you this,if I had a sister or wife this is the kind of guy I would want them to be with.JUST AN ABSOLUTELY AMAZING EXPERIENCE!!! HANDS DOWN THE BEST CELL PHONE STORE THIS SIDE OF THE MISSISSIPPI.If you need a phone, accessories, or just have a question stop in and see my new friends at turfway metro PCS”
10AM - 7PM
2512 Hazelwood Dr, Crescent Springs
Mobile Phones
“Muhammad was great to work with, very knowledgeable of phones and plans. He was polite, curious, tentative and no pressure. I walked in and in 10-15 minutes I walked with my phone. I recommend Unlimited to anyone looking for straight forward, hassle free experience.”
“Went in this store because the phone I had bought my husband 2 months ago was going crazy and we couldn't fix it. The young adults that worked at this story were extremely helpful and went out of there to be very helpful and respectful. Thank you for helping out two old farms!”
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“Victra Independence Verizon Store staff member, Sam, jumped through major hoops and went the extra ten miles to get our family’s three un-locked “bring-your-own-phones” off of Tracfone service and activated with Verizon, while keeping our existing phone numbers. If you want to move your BYOP-unlocked iPhone off of Tracfone over to Verizon, keeping your existing phone number, call Tracfone technical support and get a separate transfer authorization for each phone you want to move from Tracfone to Verizon, before you head over to the Victra Independence Verizon Store, and bring the Transfer Authorization Instructions with you. While you are doing this important detail yourself, you are still letting the Victra Independence store staff handle the transfer process instead of you trying to do the transfer process on your own, through Verizon’s web site, which will only lead to failure. Sam was wonderful.”