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“Exceptional service from Layton Hubers. Layton arrived promptly, diagnosed the issue with precision, and resolved it efficiently. His technical expertise and professionalism were truly commendable. He took the time to explain everything clearly and ensured that I was satisfied with the solution before leaving. I highly recommend Layton for any Verizon-related technical needs. Thank you, Layton, for your outstanding assistance!”
“Ashley made the experience of moving providers very easy! She made it a pleasant experience and answered all questions. She even helped us set up our discounts and autopay.”
“Brandon helped me figure out how much it would be for a new phone. He kept it real with me and made sure I left with the answers I needed. If you’re looking for a place to get answers, stop here!”
“Adam was tremendously helpful in assisting me with a new phone purchase. Instead of trying to sell me the most expensive model, he took the time to assess my usage and needs before recommending a cheaper model. He is knowledgeable, trustworthy, and made the process easy. High recommend!”
“Fast and easy transfer from Cricket and the worker, Moe, was fantastic! He was very pleasant and helpful! Would definitely recommend to anyone looking for new cell service!”
“I was stressed and left with no options luckily Jordan at Newport was so helpful I could not be any happier or luckier to have him provie his excellent amazing service”
“The gentleman was courteous kind and helpful. It became very busy all of a sudden and he handled it and everyone professional and efficiently I will highly recommend them to everyone I know”
“The sales representative was amazed and very helpful and solved my problems that could not be solved by calling Cricket Billing department and customer service not sure if customer service was involved because I was being put on hold and I was talking with different people for just asking 1 questions about why my phone was turn off but was paid 2 days earlier with a text message say thank you for your payment and your next payment will be due on 11/30/23 as normally is and I had text after that saying I had a $20.00 credit due to me after I pay a $10.00 1 time charge made no sense what so ever and also the last person I spoke to on the phone trying to figure out way my phone was turn off and the person sent me a app to use to pay the 10$+ to open the app they sent me but I couldn't open the app because my phone was turn off that when I went to the cricket store in store whitch was taken care in less than 5min whitch I spent over 1 hr on phone with cricket billing and that all I have to say about my last experience calling Cricket to ask and to solved a problem or explain something I thought would be easy but I was wrong ?”
“If you go to this AT&T location, you should ask to work with Chole! She is the epitome of customer service! The company is very lucky to have her working for them and she is exactly what AT&T should strive to every team member learn from. She's a great representative for them, but not pushy. She is patient, kind, knowledgeable and the entire experience felt honest and satisfying. I was truly dreading going to the store and going through the hassle of an entire day of upsales, run arounds, reading between the lines, and listening to salespeople being sales people. I was pleasantly surprised by her demeanor and ability to listen. It seemed as of she truly wanted to please me as a customer as opposed to making sales for a company. She singlehandedly brought back my faith in a company that has been on the verge of loosing me as a customer. We live in an ever changing world, and it seems companies no longer care about loyalty, length of patronage or owning mistakes and making it right. It is the way of things now and it changes how we as customers decide to do business as well. Chole reminded me of the nostalgia of "the customer is always right" and it was refreshing. Additionally she gave me the impression that she was more interested in keeping a loyal customer over time than getting a big sale at the moment. Because of this very pleasant experience provided by one employee I will continue to do business with AT&T knowing I can go to a brick and mortar and deal with someone face to face that listens and truly attempts to assist with the issues I needed addressed. Thank you Chole!”
“Knowledgeable and kind customer service. Noah went above and beyond to help my husband and myself!! We have been with Verizon for those to 15 years and are continually happy with all their services.”
“Ben and Steve were a big help in getting my faulty sim card replaced. Despite walking in with a few people in line. Steve took a second to walk over and great me. Him and Ben freed up about the same time and tag teamed getting my intermittent loss of data figured out. They both agreed my sim card was on its way out. They got me swapped to a ESIM and I was back on the road. If it was not for the line of people I would have been out the door in under 10 minutes.”
“Been coming here for the past 8 or so years, and I just recently purchased my third phone which was an iPhone 11. Omar was the one that sold it to us, and that process was simple though he was very deadpan with his responses but I didn't mind, I didn't come here to make a friend I came to buy a phone. Anyway, he told us to come back before the end of the next month to switch my phone's plan over to my other family member's so we weren't billed twice, sounds easy, right? Well, we came in yesterday and Omar happened to be there... just for him to tell us that we'd have to call customer service to change the plan. See, when we bought the phone he told us we could just come in, but when we did come in and he happened to be there, he said we'd have to call customer service. What sense does that make? Calling customer service for any company is always a pain, so I'm not looking forward to it.”
“Just needed to have the battery replaced on an AT&T iPhone. Claim process was straight forward and the repair was done by uBreakiFix right on schedule. Great work.”
“Went in this store because the phone I had bought my husband 2 months ago was going crazy and we couldn't fix it. The young adults that worked at this story were extremely helpful and went out of there to be very helpful and respectful. Thank you for helping out two old farms!”
“The store was very clean and comfortable. Walter provided fast service with a very friendly attitude. He was knowledgeable and helpful and had a good answer for all of my questions. I was in and out quickly without spending an arm and a leg, excellent staff and excellent store!”
“Excellent place to shop, the lady treated us attentively, kindly and helped us with everything, she even gave us many good options for our new phone, we are really very happy, they serve you in English or Spanish and she told us that there was a promotion We grabbed a free phone, getting a new line.
The best Cricket I have visited in years. Of course we will return”
“I was in the AT&T store in Walton store and Ricky the store manager helped me get my phone set up he was great thank you for your patience and understanding what I needed done bless you and hope you have a wonderful day keep up the good work!”
“I didn't really want to switch back to Boost but the woman working was great and help me with my lack of skills with technology. Ultimately when we were done in had amazing new phone, my pic of cases and a screen protector all around 100 bucks. Can't beat it!! And once again it's the employees that make the business great!!”
“I went today to get my phone screen replaced and the guy changed the phone screen in about 15 minutes abs gave me a great deal on a good case and screen protector afterwards!!! Definitely recommend”
“Ashley and Greg were amazing while we set up our family plan today. Very thorough and explained the plan perfectly. We are very happy with our new phones! Will definitely be back to see them!!”
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“Victra Independence Verizon Store staff member, Sam, jumped through major hoops and went the extra ten miles to get our family’s three un-locked “bring-your-own-phones” off of Tracfone service and activated with Verizon, while keeping our existing phone numbers. If you want to move your BYOP-unlocked iPhone off of Tracfone over to Verizon, keeping your existing phone number, call Tracfone technical support and get a separate transfer authorization for each phone you want to move from Tracfone to Verizon, before you head over to the Victra Independence Verizon Store, and bring the Transfer Authorization Instructions with you. While you are doing this important detail yourself, you are still letting the Victra Independence store staff handle the transfer process instead of you trying to do the transfer process on your own, through Verizon’s web site, which will only lead to failure. Sam was wonderful.”