Building Materials near Independence, KY

“Friendly business that I buy from often. Since the big box store associates run from customers, I like receiving individual attention and assistance with projects.”

“After reading some of the reviews about waiting for hours to be unload I was a bit skeptical. My appointment was for 10:00 AM and I arrived at 9:50. Within 10 minutes I was checked in and instructed where to park and un-tarp. Shortly after I was unloaded and sent on my way. I have no complaints.”

“We went to Kelly Brothers as our contractor doing our master bathroom remodel recommended them. Jenny was the designer that worked with us and she was extremely helpful. She guided us in our selection of a quartz vanity top that would compliment our new shower and floor tile. She was terrific to work with. Work with Jenny if you can!”

“***Update 06/17Ken and Pat, two of the men that run the organization, call me and resolved all of my issues.***Original PostI am sure that there are some people that have a good experience here, but I did not.The people that work at the counter and in the warehouse are very friendly and helpful.The people in management on the financial and credit side of the operation are incapable of looking at you as anything more than a number on a screen, specifically Steve Tester.One day I was on my way to pick up coil from them for a job and out of nowhere they told me that I had a months old invoice that supposedly was not paid and locked my account out.I have spent thousands of dollars at this place. I bought a brand new gutter machine from this place. And then one day they decide to treat me and speak to me like I’m a criminal because of an oversight on their end.My last conversation was with the branch manager of the Loveland operation Keith. Upon explaining the situation to Keith his response was that he didn’t think we were a good fit for each other, which I agreed with.At no point did anyone from Marsh accept responsibility for the issue. Their only response was locking out my account and demanding that I stop everything and tend the an issue caused by an oversight on their end.Again, the people that work the counter (DJ, Cowan, Brenda, and more) and in the warehouse (I cannot remember any names) were very helpful and provided great customer service, as well as the guys who deliver gutter.As long as they don’t pull an invoice out of a file from a month ago and claim you didn’t pay for it you may have a good experience here.”

“What a pleasant surprise. We needed our gas fireplace to be serviced and cleaned. Jim of Tate Supply came by this morning and did an outstanding job, including teaching us a little about our 25-year-old Gas Fireplace. It's great to see care and job well done. Thanks Jim.”