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February 2024 by Jaded Jay
Stayed there couple of nights with family. It was quiet and safe. Affordable price and all the staff were friendly. Would recommend going there.
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February 2024 by Megan Batton
Checked into our room(120) sat our bags down, checked for bed bugs, walked into the bathroom and Mr. Roach was crawling up the wall from the shower faucet. Grabbed bags, reloaded car, went back to desk and requested a refund. Man on duty said call back at 730am and Manager would be there. I called 3 times and was told Mgr. would call back. Never received a call. Drove back over next morning and was told there's nothing they can do except give a 50% off my next stay. Why would I want to stay again when you have bugs crawling in your rooms. Again refused to refund my room and adamant they do not know who the manager is above the general manager. Extremely dissatisfied customer here. Will be following up. I had to take my 76 year old aunt out again in this weather to find a different clean place to stay. Do not recommend and would not stay here. They also refused to give me the paper back that I went inside with because I cannot have the "hotel" paper. And yes, I have pictures of the bug. Their customer service needs attention!
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February 2024 by nithin aryan
The front staff can’t receive the customer well. They are arrogant and no polite way to speak. Especially the one person whose pic i have
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January 2024 by Karen Hess
Hardly any housekeeping. So much so had to go buy own hand towelDon't expect housekeeping for towels and sheets unless you are willing to runthem down your self. Sink faucet hard to turn on/offDon't think heater wSthzt
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January 2024 by Kyle James Ward
Moderately clean room with odd smell.
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January 2024 by Renee
×××××###WARNING### xxxxIf you or anyone that will be staying with you are African American or bi-racial. Stay at your own risk! I'd advise you to not even think about it. The hotel is run by a group of foreigners that absolutely Do NOT like African Americans! They don't even try to act like they do. Professionalism gone out of the window! Even though I've been described as a very pleasant person by those who know or have encountered me. I travel the country frequently on business and this has been the worst experience i could have ever imagined. The condition of the rooms are deplorable and bug infested. Holes in doors, burns on blankets although they claim to be a smoke free facility. The smell, well that is another conversation for another day. The staff is unbelievably rude to women and try to take advantage of them. The manager is never available. This location does not represent all of the wonderful hotel chains around the world. Make this place your last option if you have plans on visiting Louisville. I would warn the devil about staying at this establishment. It's just that miserable. I will be in contact with the BBB. This place needs to be shut down immediately!
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January 2024 by Kari Szurgot
My son ended up having to go back a day early but the manager/office REFUSED to refund him his money for the last day/night even though we gave them plenty of notice. I went to discuss this with them the day before about 18 hours in advance..and was told that I would have to talk to the manager about it and he would not be in until the next day around 10:30 am. The next morning we packed, loaded the car and even cleaned the room up so the housekeepers wouldn't have to do much. I got up to the front desk at 10:30 but the manager was NOT there and the young man behind the counter said he could not and would not refund the money. Even after I explained that money was really needed for gas to make the 13 hour trip back to Texas. Bottom line is that they did not care. Couldn't have cared less. None of them were very friendly or helpful to begin with. Certainly don't go out of their way to show any kind of appreciation that you've chosen their place to stay and give them your business. Certainly not the vibe of a hospitality environment one would expect from an employee working in that very industry. It was painfully clear that it was a business to make that dollar with no care or regard for guests.
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December 2023 by Lyn Shelby
Very poor service, they have bedbugs infection and won't refund me my money the place was dirty from begin with I shouldn't have stayed the first night second night is when I seen the bugs BEWARE, YOU GET WHAT YOU PAY FOR THE CHEAPEST IN TOWN. Room 140 The health department should shut this place down
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December 2023 by Troy Adams
The moved me into room 124 that had an infectious of bed bugs. I told the staff and they said they never had this problem. They then moved me too room 254 and there was also bed bugs in there too. They said they could not refund me. I let them know it was on my company’s account and I will inform them and send them pics.
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November 2023 by Malachi VanRensselaer
We stayed there and the maid service went through our stuff while we were gone all day and took some of my things. We went to talk to the front desk about it and they yelled at us for it. I do not recommend this hotel to anyone. We paid for a deluxe room and they gave us a Standard room.
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October 2023 by Erica
Roaches in this motel, walls are dirty needs new paint job, furniture dirty, housekeeping was not available the next morning, night shift lady was very rude she wouldn’t give my fiancé a roll of toilet paper, during check out the old bald guy ask for our room keys that was left in the room and he threatened to keep our $50 deposit. These red dot ? Hindu folks doesn’t understand hospitality at all, and extremely nasty ?.Safety: Late night walkers
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October 2023 by Ayo Codrington
AWFUL. DO NOT COME HERE.We stopped here on a cross country road trip when we just couldn't drive anymore. The price through a third party site was very reasonable and it seemed ok online. When we arrived, it was clear we made a mistake. The property was in disrepair and we immediately experienced issues when the front desk person (we later learned was the owner's son) couldn't find our reservation. For some reason, the reservation was under another name, but we finally cleared it up.We were told about 5 times about a smoking policy. The person ASSUMED we were smokers. When we got into the room, it already smelled like smoke. We called the front desk and he said "I know."The room itself smelled heavily of Fabuloso, but was clearly not actually clean. There was crayon scribble on the floors, that were clearly dirty, and random items left around the room from the previous person. The bed itself appeared clean and tidy, I'll give them that. However, it's always a red flag when random items are left around and the floor isn't clean.After moving some things in, we were accosted by a man claiming to be the owner. The person was EXTREMELY RUDE and threatening for absolutely no reason. He demanded to know our exact room number and became loud and aggressive when we pointed to the room but stated we just checked in after driving 24 hrs, and couldn't remember the room number. When we stated we'd just checked in and described the person at the front desk, he said that was his son, and looking us up and down stated he was going to check with him. He then muttered something about "blacks" and went into a room on the first floor.Noteworthy details: The takeaway, don't come here! We should have gone to a rest stop.
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October 2023 by Kreedan W
Stayed here with a couple rabbits and a friend as we were down for a rabbit show. Room was clean and comfortable especially for the price. There was cockroaches in the bathroom, which we expected, since even the 5 star hotels have reviews that mentioned cockroaches. We brought raid and dealt with them. Overall not a bad place to stay and will stay here again next year.
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October 2023 by Kenneth Downes
This is one of the less expensive hotels in the metro area. Unless there is a special event going on you can get a room for around $60 per night. The place is a bit of a dump but not nearly as bad as most other red roof inns in the known universe. Not much visible drug activity or strung out hookers hanging around so if that's your thing head over to Newburg Rd. Personally I like the relative calm of this place and it's within walking distance of a gas station / convenience store, Starbucks and Jimmy Johns. There is a $50 deposit which is usually refunded pretty quickly. Of course I usually leave the room cleaner than I found it.
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October 2023 by ashley snow
Me and some friends booked a room at this location and we couldn’t stay more then 20 minutes. When we arrived the lock on the door didn’t work and when we checked the beds there was urine stains and dry blood on the mattress … yeah… there was also dry blood on the bathroom sink and several bees in the room. Not only that we asked the man at the front desk for more towels and he told us no…. We asked to swap rooms because of the bees, urine and dry blood but also mentioned the neighbors we had were making us extremely uncomfortable (context my group was 3 girls) and the people in the 2 rooms next to us consisted of 8 men that were standing outside of the rooms naked /in towels drinking beer/smoking watching us unload stuff from our car … it was the most uncomfortable experience. So as previously stated we asked to swap rooms for all of these reasons. when we brought up all these concerns to the man at the front desk instead of letting us swap rooms he says “oh I’ll handle those stupid Mexicans” then goes and yells at the men to be quiet and pointed at our group telling them we told him they are bothering us …. This was scary because we are 3 girls with no working lock on this door … so we left we wernt trying to start any problems or bother anyone but there’s no reason 3 people should have to share 1 towl , sleep in a room with bees and bloody sheets next to men watching us unload our car drunk and naked. The racist remarks made by the man at the front desk as well as saying no to getting another towl and room was uncalled for…..Rooms: Dirty !!!! Had dry blood in the bathroom and sheets as well as a urine stain on the mattress and bees in the roomSafety: There were 8 men standing naked / in towels outside of the room next to ours and they were drinking and starring at us very hard. There was no lock on the door . This area was scary
