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July 2024 by Jenny Bozynski
Christine, from customer service was amazing. She explained everything to us and kept us informed of what was going on. She even drove us to the rental car company. Our truck looked brand new when they were done and they even cleaned the inside of our truck before we picked it up. We will definitely use this company again if we need repair on our vehicle. They are amazing!!
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May 2024 by Gary Burr
By far the worst body shop in hopkinsville. Buyer beware. The ppl there were rude. I should have known better when the secretary is the one taking the vehicles in. So rude and the work and paint job are sub pare, not worth the money and time. I will never take my car, My wife's car or my children's vehicles there and I urge anyone reading this, to all my friends and family in hopkinsvilleand surroundingareas.... DO BOT GO THERE....TAKE YOUR CAR SOMEWHERE ELSE.
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April 2024 by Kurt Wstson
DONT USE THIS COMPANY! They will take months to fix your vehicle. They don't care if their problems cost you more money. Customer service is like talking to a 5 yr old.
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May 2023 by Kathi Wilson
A pleasure to work with them on my insurance claim. They did an excellent job on our vehicle.
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May 2023 by Echia Walton
They dont like using trexis which is the oInsurance i had so i ended up going to Superior Paint and body who did a phenomenal job on my car
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February 2023 by tracy ideus
Malcolm and West Kentucky Collison is a top notch service provider! We were traveling from IL to FL and a deer jumped into our van outside Hopkinsville on a Friday night. Who knew body shops were closed on the weekends. Thankfully WKC had an emergency option on their voicemail, which rang straight to Malcolm. He went above and beyond to help us on a Saturday, his day off. He made us feel safe, informed, and comforted after such a terrible accident. Even though our van was a total loss, we would have entrusted Malcolm and his team to make all repairs without question. We will be forever grateful for his kindness, helpfulness, and understanding!
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February 2023 by Vu My
0 star. Blaming people their mistake. give them second chance but they don't take it lol
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February 2023 by Shawn Keaton
Great place for collision repairs,paint and body work. Malcolm and staff are top notch and make sure that you are satisfied and repairs are done right. Highly recommended!!
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February 2023 by tami parls
Was always fair and worked with us thru a third party was always helpful and honest will continue to take my vehicles there.
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February 2022 by Holly Odoms
They were nice people.Clean shop
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February 2022 by Cindy Clark
Great customer service! Always so helpful! Quality workmanship!
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February 2022 by Seth Bader
I took my vehicle here through my insurance after an accident, I've also worked in a body shop so I know the ins and outs he immediately started lying to me he immediately told me that I couldn't get quality parts put back onto my vehicle he proceeded to tell me he would do the job a certain way and then failed to do so he failed to finish the job correctly he failed to finish the job accurately it did not repair all of the damage from my accident my vehicle is now at another shop through my insurance getting redone. You're supposed to be honest and fair and treat everybody's vehicle like your own and if that's how you treat your vehicle you are a sad person.
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February 2022 by Mike wesner
Was hesitant at first to use but after I did I was very happy with the outcome and the professionalism of the staff there at Western Kentucky CollisionService: Painting
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February 2022 by Andrew Gmitter
Always professional and courteous
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February 2022 by Zane Betz
I brought a car that was wrecked on the side to Malcolm. The car needed an alignment and he never got one done. The car needed an alignment so now there is damage under my car and ruined my tires. As a collision specialist, Malcolm KNOWS an alignment was needed to be done. He did not do his job! He didn't even check for damage under the car! Then had an attitude when we told him about it and wanted to say wear and tear. He basically said we was trying to stick him. This ain't a first for him. He didn't put screws back in to my sister hood of her car before then blamed her friends when we told him about. MALCOLM IS A JOKE. DONT GO TO HIM AND GO TO SOMEWHERE ELSE.
