Kroger is a large store that offers a wide variety of food and household products from popular brands. Customers can find fresh produce, meats, seafood, dairy, home goods, and pharmaceutical items all in one place, making it a convenient shopping destination. The store also honors a 10% military discount each Wednesday for active and retired military members and their dependents, with a valid ID required, though alcohol, tobacco, and gift cards are excluded from this discount. Many shoppers appreciate the great food selection and affordable prices. The pharmacy staff, such as Michelle, are highly praised for their excellent service, making flu shots and other vaccinations quick and painless. The store employees in the floral department are also well-liked for their helpfulness, often informing customers about deals on flowers. Some staff members, however, have been noted for their rude behavior, which has led customers to speak with management in hopes of encouraging better conduct. Customer service experiences vary, with some employees being exceptionally kind and helpful—like Kimberly at checkout or Haley, a cashier known for her sweetness and kindness. These employees leave positive impressions and encourage repeat visits. Despite positive aspects, there are concerns about store changes over time. Many regular customers have noticed a decline in staff and product variety. The reduction of checkout lanes and the elimination of convenient programs like scan-and-go have made shopping more difficult, especially with problematic self-checkout systems. Additionally, store carts are often rickety, and the limited number of human cashiers can lead to long waits. While Kroger remains a popular choice locally, some shoppers prefer competitors like Publix, which offers more fresh products, better carts, and more friendly service.
