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June 2024 by Teresa O'Connell
I have stopped in the Shell gas station since it’s near the CVG airport, to go to the bathroom, buy snacks, get gas, & the like. Today, the man/cashier/owner since he’s there every time I stop in must have woke up on the wrong side of the bed ?because he was so rude and gruff to me, more so than normal too I might add. I try to be nice & put a smile on his face before I leave since I am in Customer Service & know how to treat people. Someday’s it works, most days it does not. This guy should not be in customer service, or behind that counter, or in business for that matter with the way he acts & treats his customers. He’s rude, not just to me, but every single person. He told me to leave the parking lot today because I can’t sit there for more than 5 minutes!! I have given them so much of my business it’s unreal in the last year in a half. This guy & and their business which is ultimately representing Shell gas station won’t stay in business long with his demeanor, ???I feel sorry for Shell.
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October 2023 by Terry O'Dell
Average Shell gas station with slightly higher prices, most likely due to the proximity to the airport. Convient location but has an odd entrance. Otherwise was acceptable gas station.
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October 2023 by Tatiana Schultz
The cashier was very rude. Cussed me to my face, i will never go back. My fellow Trans people do not go here.
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July 2023 by Jason Williams
Google says Open 24hrs. Pulled in at 5:45am and this place is a ghost town. No lights, no one inside the store. Posting the correct hours of business would be helpful.
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June 2023 by Mohamed Salem
Station is Ok since its very close to the airport but always the Shell application doesn’t work
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January 2023 by Jeremy J.
This is a shell station. We stopped and got gas while waiting for our plan to arrive while we were in Cincinnati. This is just an OK gas station. It does not feel very friendly or warm in the bathrooms are pretty gross and nasty to be honest.
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October 2022 by Junior C
Not the place to shop most items on the shelves are expired the old man in the morning is awfully rude will not be coming here again
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September 2022 by Bill A.
Super convenient for gas when you're returning your rental car. The store, hiwever, is a bit of a hot mess. They have tons of stuff and the prices weren't bad. But the store looks like someone drove the delivery truck into the building, ran into every shelf along the way, then distributed new items using the same technique that Lebron uses to powder his hands before a game.
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August 2022 by Jessbcreative
Awful. I asked to enter my rewards at checkout for the promo. He made the screen skip it and told me to put in my card, I said I need to enter my number he got verbally irritated and removed all items and he said “never mind”,I looked at him, I said what? He said “don’t look at me”. I left all the items as he refused to ring them back up. And here is the review I said I would do.
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August 2022 by Brett Dowis
My friend asked if they have sandwiches and the guy (same in pictures posted in these reviews) said “look around, if you find something buy it. If you don’t find anything, leave”. I asked why he talked to her that way and he said it’s not his job to tell her where something is. He said “I work here behind the counter, anything out there is up to you”. He said these things in a yelling voice. It was quite alarming behavior. I assume that he’s the owner because there’s too many reviews about this guy and anybody who was a worker would have been fired. I don’t understand why Shell allows this individual to own a store under the Shell brand.
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June 2022 by Deborah Fambry
I do Uber/ Lyft. I stopped here and was going to reset my app. Since sometimes out by the airport the signal can be choppy. I parked out of the way to take care of this. Then I was going to get a drink and fill up the car.The Shell store owner came out and started yelling at me that Uber/Lyft no sit there. Believe me never going there again.First off the gas was $5.30 here this morning. Every where else was $4.67
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April 2022 by Helge Pedersen
Total rip-off. This place has some of the highest gas prices I've ever seen. I'm guessing the location is just there to gouge ppl returning rental cars. If you can avoid it, save your money.
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February 2022 by Jonathan Lovejoy
AVOID. AVOID. AVOID.I was driving through and fill up with gas here. Woke up the next morning to denied charges on my same card. Bunch of scammers.
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September 2021 by Yamini Patel
Worse customer service ever. The worker is so rude and has no respect. This place doesn’t even deserve a single star. Please kick this worker out of the store.
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August 2021 by Dwayne Bussell
It was ok.
