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12 - 2PM 3 - 6PM
76 Clay Dr, Hebron
Post Offices
8:30AM - 12:30PM
1684 Petersburg Rd, Hebron
Post Offices
“There was a lady postal officer at closing around 2 pm on Saturday, September 7, 2024, who is such a lovely human being. There were a lot of angry people that day, but she did a wonderful job with de-escalating them and making them feel heard. One lady was griping about another postal officer, while another man pounded on the door demanding to be let in after 2:00 p.m., and who threatened another customer who asked him to be quiet for her daughter's sake. With each of these instances, she just did such a nice job calming everyone and treating each with respect. She deserves a raise. The post office closed at about 2:00 p.m., but she was there close to 2:30 helping everyone who was in the post office prior to closing to get their stuff done. People like this are rare in today's world. You're lucky to have her as an employee.”
“I am beyond impressed with the exceptional service provided by USPS in Union. My package was mistakenly addressed to a different location (due to an error from my sender). This morning, I submitted a service request, and to my amazement, the Postmaster personally called me, located my package, and delivered it to my home himself. This level of dedication and commitment to customer service is truly outstanding. Thank you, USPS Union, for going above and beyond to ensure my package was delivered safely. Your efforts are deeply appreciated !”
“I've been using the post office on Buttermilk Pike for a while now. I'm really happy with my choice to get a PO Box here. The prices are unbeatable for having a second address to get items delivered to. The service has been consistently reliable over the 10+ years that this location has been our main post office. The counter workers are pretty good about tackling the line as fast as they can. If you are in a hurry, this location has a self service kiosk that never has any line. This location is convenient, affordable and gets the job done!”
“They have always been attentive to my son an I. We have gotten a po box an now get our packages threw this office so they are not stollen. They know us and start getting our packages together before we even get our yellow card up to the counter if they are not with other customers. Some of our packages are odd like the 10' roll of paper i needed for my studio and they never gave us a hard time over it. Everyone I have met at the counter has always been very kind to us. I have seen customers actingout, it's not the best neighborhood, but yet when we get to the counter afterward they are still very friendly despite their previous encounter. I have renewed my box and am happy to keep using this location.”
8:30AM - 12:30PM
2600 Burlington Pike, Burlington
Post Offices
“Great service, postmaster was extremely helpful in fact everyone there was great best experience I have ever had trying to working with a government agency they saved my problem quickly”
“4 years ago i had issues with this post office but i am pleased to say things have tremendously improved.I had several packages being held and the tracking was all screwed up. After stopping in the post office, Dion had not only brought everything out for me, including several slips, but took the time to try n figure out what happened aswell and ensure that this was resolved.The friendly and professional service provided this morning has truly impressed me, and i am even more confident that even if i have a us mail issue, the office will get me taken care of.If i had to offer criticism, guys, please answer your phone during your posted open hours.Thank you guys very much again in resolving my issues and being very friendly, professional, and fast!Richard Lehner”
“This USPS branch is located in one of the mazes of shopping plazas along this stretch of Dixie Highway in Erlanger, inside what was clearly not always a post office. As you enter, there's a huge, but empty lobby that's a shame to see unused, but inside the main space, the staff was helpful & efficient. One frustrating aspect of too many post offices I've come across around here is how they never have the various forms stocked in a place where customers can grab them. There's always a counter where they *should* be, but they never are, so you have to ask. That was of course the case here as well, as I needed a customs form & there were none to be found. Otherwise, it was a quick & painless visit. In & out.”
“Every single employee at the desk is fantastic. I never have any issues and they are always so kind! I drop off up to 50 packages at a time and they never give me any rudeness about it! I drive the extra couple of minutes to go to this one over the one on Werk Road just for the customer service! Thank you guys for doing what you do!”
“I've always had good mail delivers but the last one was exceptional, her name was Star and she took time to hand our mail to the ones that were waiting for it. I live in a senior apartment and it's very nice to have young people be so polite and helpful”
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“I appreciate this particular post office has figured out if they simply shove a large mail bin behind the door next to the counter they can make life so much easier on themselves and customers just looking to drop off prepaid packages. The Burlington location down the street can't figure this simple concept out. They always give you the stink eye when you try to "cut" line by laying prepaid stuff off to the side of the cashiers. Hebron employees are friendly and I'll happily drive extra 2 miles each way for better service.”