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September 2024 by Cherson Miller
Thee slowest pharmacy I've ever been to. Forget about going through the drive thru unless you have 1.5 hours to throw away
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May 2024 by Chelle Miller Dunn
Trying to pick up Aleve D cold and sinus, and they claimed they didn’t have it, and I was staring at it!! worst Pharmacy ever will never go back !
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May 2024 by Francis OHara
By far the worst pharmacy I’ve ever dealt with. They never have the medicine ready to pick up and their online format is completely out of sync with what goes on in real time at the pharmacy. They always have some blame of someone else. It’s always the doctors fault or the insurance is fault or we don’t have enough people or we’ve been really slammed today. I go there because it’s close to my home. If they could just get it right one out of every five times I would actually be grateful but it’s just never the case.
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March 2024 by Ron Akin
Sad day there today. After trying to resolve issues with insurance and being assured medicine was in stock and ready to go, had me wait an additional 1/2 hour to "get it ready" after already having waited 2 weeks for a shipment to come in. Then a different tech comes out and tells me they were out of this again and would notify me when they get it back in stock! Not enough help there either. Hebron Kroger, you have gone downhill! Shame on you for telling me this was there and now it's not.
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March 2024 by nicole fultz
This pharmacy is very understaffed. The line to pick up was long and my son's prescription was not ready. However, this is not a complaint. The employees who were working were moving quickly trying to accommodate everyone. Mitchell was absolutely amazing. He stayed calm, cool and collected and was an absolute gem to every customer he spoke with. For me, this made my visit a 4 star visit instead of a 1. You can't go wrong when you employ great people!
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February 2024 by Big mike
Fast and friendly staff love the service they provide
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February 2024 by Jen Warner
Get your prescriptions anywhere, but this Kroger. Employees are great. The management cannot figure out how to do anything. They auto text you and say stuff's ready, you get there and say it'll be an hour. Dr calls in a prescription, they might get around to it in three or four hours. Kroger's all about doubling prices for everything to maximize executive profits and not managing their stores. Go somewhere else.
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February 2024 by Amy Babinec
I refill prescriptions several times a month here. While this is a busy location, I have never been in line for an irrational amount of time (inside or drive-thru). Staff has always been friendly.
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December 2023 by Hiliary Ruth
Quite possibly one of the worst pharmacies I have ever dealt with. 16 years in the pharmacy industry, even several years in retail so I can empathize with how busy and overwhelming it can be but that’s no excuse for terrible customer service. I am appalled by how I was treated trying to get an antibiotic filled for my sick baby. After trying to call ahead to see how long the wait would be to have the phones go unanswered only to be met with I could pick it up the following day and they absolutely could not have my prescription filled in 90 minutes before closing and my kid would just have to wait until then. Inexcusable.
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December 2023 by Billy WD
The worst for clarity and response. The folks are friendly but their system is overburdened and understaffed. Wait times are often atrocious.
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December 2023 by itshailie
Always so rude and unprofessional everytime I have to deal with this pharmacy.
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December 2023 by Norine Antelo
The lines outside and inside are always so very long not enough help
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November 2023 by Ken Seymour
Overwhelmed!!!! Long lines..nobody answers phones...just terrible.
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November 2023 by Joyce S.
Worst pharmacy ever. Never get my prescriptions from my Dr. Have to keep checking and they rarely answer the phone.Very frustrating.
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October 2023 by Keith Needham
This is the worst pharmacy I have ever been to. 45 minutes in line, with nothing moving. You would think for their price gouging on groceries, they would at least have good customer service. Terrible at everything.
