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January 2024 by Debbie Murphy
We found the salesman really easy to work with, honest, and professional yet treated us like family. We purchased a vehicle and would go back again when we need another car. The dealership is several hours away from where we live, but we would not hesitate to use them again. Wonderful service.
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January 2024 by Hunter Harvey
Dear Eddie, and Tim Short Chevy,I wanted to express my utmost satisfaction with the service provided during my recent purchase of a Silverado truck from your dealership. From the moment I stepped onto the lot, your professionalism and knowledge were evident, making the entire process smooth and enjoyable.Your expertise in explaining the features of the Silverado, coupled with your patience in addressing my questions, truly set you apart. The personalized attention and genuine commitment to ensuring I found the perfect vehicle were greatly appreciated.Furthermore, the transparent and straightforward approach to the pricing and financing aspects made me feel confident and secure in my decision. It’s evident that you prioritize customer satisfaction, and it has not gone unnoticed.I would highly recommend your dealership and, specifically, your exceptional service to anyone in search of a reliable and customer-focused car-buying experience.Thank you once again for making this purchase a positive and memorable one!!!
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December 2023 by Austin Sperry vids
I don’t leave many (any) reviews on stuff but this experience just seems wrong. Three Cadillacs in the family. Had occasion to take two of them in for service in the past few months. The first time was just a valve stem replacement, and everyone was pleasant and I left satisfied. The last time I called and explained to the lady that an HMI unit had gone bad, and I had a replacement that needed programmed to the vehicle. She said “no problem but they charge $125 to program it.” I said fine and made an appointment.After waiting about an hour they told me they weren’t able to do it and my bill was like $137. I said “but I was told by you guys that you could program it? She said “no, he even called GM and it can’t be done.” I paid the bill and left, no sense in hollering at a lady who had nothing to do with it, except run my debit card.I came home, boxed the little unit up and sent it to an online place along with the Vin number of the car. They programmed it and sent it back and it works fine for $99.it’s OK to not be able to do something you said you could do, but to charge someone as if you did it seems like bad business.—-Appreciate your prompt response. Didn’t ask for $ back and wont.—There was no talk of maybe could do it etc. Said you could— it was a matching GM part just needed programed to vin—Anyone with any knowledge knows the radio theft message comes up when HMI is replaced until it gets programmed to the vin—-White electronics somehow accomplished the task?Not interested in going back and forth just don’t appreciate you acting like I misrepresented something because I described it accurately.
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November 2023 by Michael Gibson
Some great guys to deal with. No hassle financing and have something to fit every budget
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November 2023 by brody porter
Poor customer service, won't return calls. Poor business all the way. They should do better. It's pathetic how the business is ran. Definitely lost a great customer. As my lieutenant once said prior proper planning prevents piss pole performance...
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September 2023 by David Lickliter
purchased a new truck, great experience, service dept has been great as well, prompt and always takes good care of my vehicle. will buy again.
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July 2023 by Britta Maggard
I had the greatest experience working with Darren Mullins at Tim Short Chevrolet! He was very helpful in getting me the vehicle I wanted. I’d recommend him to anyone looking for a vehicle!
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June 2023 by Angela
Purchased a new Acadia on a Saturday afternoon. Rees the salesman was suppose to call us Monday to setup our onstar. Three days later was still calling to get him to set it up as we were leaving on vacation. He told us that if we finance that the extended warranty would be added in for no extra cost. So we agreed and signed the buyers agreement. Amount borrowed $10.000. We never received our finance documents as they said they would be mailed to us. I noticed our payment online and the coupon book was over $100 different. The bank could not explain why so after the bank was nice enough to help us pulled up our loan documents and $3400 was added for the extended warranty that we didn’t even want. Also another $406 added for maintenance fee. Payoff was over $13. All this was snuck in without our knowledge. We have tried to call Tim Short in Hazard all day and get the run around from the lady answering the phone. Complete scam!! I will never buy another vehicle from them nor do I recommend anyone else too.
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June 2023 by Tj Fraley
When I purchased my truck I got an extended warranty. I called before hand to confirm my coverage and status a week before taking it to the service department. After doing so I was informed that my way had been cancelled and that I could not be reinstated so the purchase and all payments was a waste
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May 2023 by Cathy Frazier
Larry Huff was the best. Could not have had a better buying experience.
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February 2023 by Angeli Smith
Purchased a vehicle couple weeks ago, had vehicle 3 days and had to return it for transmission repair. They also charged me more than advertised price of the vehicle. Very poor customer service. I cannot get anyone to return my phone calls. Unfair trade and business practices. I would not recommend this dealership to anyone and I personally will never purchase from them again.
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January 2023 by Rhonda Fields
I've called several times and all the phone does is ring. After a few rings there's nothing but silence. I will take my business elsewhere and encourage others to do the same
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October 2022 by Colleen Scearse
I went looking for a white 2022 or 2023 blazer! I had a 2019 Buick! Gus Stone is the sales person that talked with first, he says they just got a black one off the truck, no I wanted a white one, insisting that I try it out! I drove it and went back and said NO I wanted a white, I will wait, then the sale pitch started, maybe a long time, will be higher price and we have a lady waiting on me to say no. My friend from HARLAN was telling me that the sales men there was offering me a better deal! I told them I would wait and go with him! Gus got another salesman and wanted to know what would take to buy the car, he came down some and I was reminded again the car they had was right there and if I waited on the other car would be higher!! I had $10.000 for down payment and I felt that they wasn’t going to let me leave! I felt so pressured that I went ahead and said yes! They couldn’t get me out there fast enough and I wanted to get away from them !!! I drove the car back to HARLAN and on the way back I told my husband that I did not like the car! I called Gus Stone early that morning and he didn’t answer his phone! Left a message that I had buyers regret and I wanted to bring the car back! I called 2 times after that! After not getting in touch with him I called the office and talked to the lady about returning the car, she said she didn’t know how that works and put me to a man who said he didn’t know and would find out and call me back!! NO return call! So I messaged on there messenger and after explaining what was going on, he informed me that it was to late that the loan had been processed and some one would follow up with me the following week!! Still waiting!! I am 72 years old and I have never been treated and pressured by anyone like Gus Stone and the other man! AND THEY DIDN’T TELL ME ABOUT A REBATE THAT CAME WITH THE CAR!! I would never recommend someone to come to your dealership and if there was someone else higher up, I would report them!!!
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October 2022 by Mike Karlowicz
We have gotten our Denali serviced here since moving to hazard. We bought our tires from this dealership. Set an appointment to get a blown tire replaced. They failed to order the tire. Then proceeded to act like it was our fault. Also they don't honor or warrant road hazard on their tires so you're better off going to Goodyear or Walmart which is what we had to do anyway because they didn't do their end of the job. Absolutely ridiculous the way we were treated.
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October 2022 by Jonathan Millay
I receive such poor service at the Lexington Don Franklin dealership on multiple occasions that I was worried what I would get at Tim Short. I was very pleasantly surprised. Tim Short employees are so professional, knowledgeable and friendly every time I’ve dealt with them.
