-
October 2024 by Stacy Boyd
Very caring and helpful with payments.
-
September 2024 by LittlefeetMolly
We went to the RRVC on a Saturday. I’m so thankful they have hours on the weekend. My fur baby had his first seizure the night before, after hours. Our normal Vet referred us to RRVC. The staff was so nice and understood our concerns, how we felt and put us at ease. They treated my baby with respect and a gentle hand. We left with medication needed and information to read. They get an A+++ ??
-
September 2024 by Paulette Davis
Dr Emily and her staff are fantastic. The knowledge and compassion that they have shown in the care of my fur baby, Ladybug. has been by far the best I have ever experienced with any pet that I have had. Thank you for all of your hard work and care.
-
August 2024 by Single Wasp
Dr Poole was very friendly and took excellent care of my cat.
-
July 2024 by Lisa King (Maw Maw)
They are so nice and friendly
-
May 2024 by A Google User
First visit. Staff seems friendly and efficient. Vet seems to know her stuff and likes animals. Clinic seems to have decent clientele and customer support.
-
April 2024 by Taylor Conrad
In the letter i received, it says "in response to your unkind review", even though i never planned to revisit, they decided to drop me as a client and send all medical records to me along with a good bye letter which claimed falsehoods. The letter mentions "it was a mistake that my staff attempted to rectify in calling you", i never received a call from them, ever. The date of the procedure was april 9th. I posted my phone records, never once did they they try to contact me about the missing collar. The letter also states "we would have gladly shipped it to you at no charge", implying i should have asked about getting it shipped, when in my opinion they should have offered this option after realizing the mistake. How could i have asked for that option if i didnt know it existed? Previously i had brought in my cat for runny eyes and they gave me eyedrops to rectify it. Turns out the eyedrops had lots of harmful chemicals, one of which included a caution of blindness when directly in contact with eyes. This was a huge red flag so i went to ask them about this. At the receptionists barrage of non-answers, i frustratingly asked to speak with the doctor, who wasnt avalible. I returned later only to find a locked door, they dont mention that they completely close down for lunch in the hours section of google, which is very frustrating for someone who lives 20 minutes away. I had a note prepared because i was nervous to speak my concerns and left it along with the eyedrops at their door, left this issue alone after that since i couldnt get an explanation of ingredients. Photos of the origional note are attached. They included this notes contents and their version of my behavior within the medical records of the cat involved. The record pictures are attached. They claimed i mispelled multiple words which were completely legible on the note(i did misspell 2 words but the other 3 mistakes was the fault of the office). Its evident that they misspelled alot more than i did by simply looking at the paragraph above where my letter starts. You want to point out my mistakes to discredit me, typing in their records "(please note grammer and spelling errors directly copied from origional letter)", well look in the mirror folks. This record also claims i was "very agressive" and that i "demanded" to see the doctor which was simply not true. I did get aggravated at the receptionists non-answers which is why i ASKED for a trained medical professional to help me understand why this product was good for my cat, like anyone with common sence would. I am dumbfounded by the amount of falsehoods within their side of the story, and wanted to share my experience. All customers of this establishment should ask for copies of their records to ensure accuracy, as i was simply a concerned client asking for clarification made out to look like a "karen". This vets office does good work, my calico cat would not be alive today without their knowledge and experience, but the customer service is absolutely appalling.
Luckily, record correction wont be needed as i dont own the cat in question any longer, so their lies will go straight to the trash can.
-
March 2024 by Christine Werry
They are wonderful. They have treated our injured dog with the utmost care.
-
February 2024 by The “Mr. Man” Hartley
Marlee Dog ,best dog in the world, loves Mrs. Emily, the others are so nice and polite.
keep up the good work...
-
December 2023 by Rachel Stauter
Love this vet clinic, they treat all my pets. Affordable and knowledgeable, the staff are so friendly and I can tell they love what they do!
-
December 2023 by Gracelynn Bishop
called on the phone didn’t try to help since i wasn’t a on going customer, and hung up on me when i asked if they were able to help me get medicine.
-
December 2023 by MrComputer636
I am pleased with this place now. The new staff would recommend to anyone. Felt like they where family.
-
November 2023 by Joe Hamilton
Great service as always!
-
November 2023 by Joel Gordon
Friendly staff, very nice vet.
-
October 2023 by Jeremy Robinson
They are super helpful and compassionate.
