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February 2024 by Gaetano Pompa
Hilton service as usual ♥️Noteworthy details: Good location just off the hwy.
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January 2024 by Kat
Hotel is undergoing renovations in 2024. Most renovation notices are during the day time. Most amenities were open.Room was comfortable and clean. Staff was for the most part dedicated and friendly.Rooms: Several room configurations available. Pictures of unrenovated executive suite.Pool and fitness room are open.Walkability: Within walking distance of Cattleman's and several more options also at same exit within s mile.Food & drinks: Restaurant and bar located in hotel.
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January 2024 by Melissa Grigson
I never write reviews but I feel like I would want to know before I book with this hotel since the hotel themselves are not making their guest aware. Apparently, this hotel is having renovations done and at no point during booking or check in we’re we made aware. There isn’t even a sign on the doors stating there is renovations being done. We got to our room after a family event at 3am just to be woke up by extremely loud drilling and thumping directly above our head at 8AM on a Saturday! I called the front desk and they were zero help. Had we been made aware, we would have booked elsewhere. The girl checking us in last night couldn’t be bothered, probably from the phone stuck to her hand. The keys that were given to us didn’t work so we had to go back and get new keys. Definitely not up to the Hilton standards. Our bed was clean but there were stains all over the carpets and a huge stain on the chair. I would give this hotel a zero if I could. Be prepared for the construction if you plan on booking here.
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December 2023 by Jacque Speed
We are Hilton Lifetime Diamond members. Currently staying at this facility and unfortunately a third party vendor was used to book several rooms for a tour. When we checked in and presented our number and status we were told nothing related to our account would be honored. Not even a bottle of water. I also have a gluten allergy and Hilton does not accommodate for such allergy. I have always traveled with my own bread. And like always, made my own toast. The wait staff charged me for a buffet breakfast and then reprimanded me in front of everyone in the restaurant for using my own bread. She eventually did take the charge off of our bill. But come on Hilton, accommodate a customer. We are finding in general the staff, with the exception of Fred, are pretty unfriendly. Plenty of other Hilton products to use and won’t use this one ever again.The rooms, especially the bathrooms, could use some serious updating.
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November 2023 by Phillip Manning
Hotel is in rough shape, clearly needs a remodel. The TV, bed and chair all have 2007 dates on them which speaks for itself. Does Hilton not check the quality of the properties that associate with them?
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November 2023 by Valerie schmidt
Im here for at least a month and everyone is so nice! It’s a relaxed, sort of ski resort feel in the lobby. The fire pit outside with twinkle lights is a mood setter. Susan in housekeeping is fabulous! The whole team is fantastic! Come stay here, I’m just saying… you won’t be disappointed. Also, so many great restaurants within a couple miles. But the buffet at the Grill, is always a pleaser! One week in… so far, so good! I’ll have another review of the Hilton In Lexington, later.Nearby activities: This place is very centrally located, so you can get any type of food!
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October 2023 by Jessica Robbins
We stayed last week and had a wonderful experience! Our room was clean and comfortable, even though it is an older property it is well cared for and had meeting space as well! The hot tub was wonderful, and the staff was friendly and took care of our needs! Fred from housekeeping was especially helpful and does a terrific job!!Nearby activities: Close to the interstate and had plenty of restaurants and shopping!
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October 2023 by ANTON POWELL
Please don’t stay at this dumpster. The entire place is molded out. I don’t think anyone clean the room we stayed in for months and it’s an old hotel. The furniture was old and beat up. Straight dump. Even the room key cards was very dirty. We did talk to the manager and she was honest about this place. Poor excuse to be associated with Hilton hotels.
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August 2023 by Addie Bunting
Wear your shower shoes and slippers - this hotel is in desperate need of a renovation. The staff was kind, but overall this hotel was gross. Felt like we stayed at a Red Roof or Days Inn. I had points to use (fortunately) otherwise I would have asked for a discount but I wouldn’t recommend paying more than $60-$70 a night. I’m shocked they still have their Hilton flag.
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August 2023 by Louis B
Room was clean and spacious. After we left we were charged for a breakfast we did not have. Went to cracker barrel for a great breakfast. Hotel did reverse the breakfast after we return later to correct the mistake with the manager. Watch for billing errors at this location.
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August 2023 by David Markley
Not the typical Hilton experience at all.1) Both lamps had broken lampshades.2) The bathroom was blasé at best.3) Breakfast was not included as is is at all the competitors in the area. The breakfast was not even as good in my opinion.4) This property is in desperate need of a remodel and possibly rebranding.My recommendation is to pass on this hotel and stay at one of the neighboring hotels.Food & drinks: $$$ You will be disappointed, especially since it is not free or home made. All of the food is typical hotel fair (pre cooked and warmed) but it makes you wish you stayed elsewhere.Noteworthy details: Remodel is needed asap! Good location but the experience left me wanting more of a traditional Hilton experience.I cannot recommend this property.
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June 2023 by Jennifer Sticht
I usually book our hotel at Hilton because of quality. However in this location we would have been better off at the Marriott or any other hotel. The property and hotel are filthy. The first room had plywood up against the window. The second room was dirty and had no remote control for the TV. The room was dirty covered in dust and stains. I should have read the other recent reviews. They are most definitely not a Hilton quality hotel. Stay anywhere else. The lady or manager at the front desk really not sure is nice but there is no urgency to correct issues for guests who are paying inflated rates.
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June 2023 by Daylon Rivera
Absolutely abysmal hotel. You would be better off staying at the Holiday Inn where you get fast free wifi and free breakfast. Charging for fast wifi and breakfast is odd. The quality of the hotel does not warrant charging for things that should be standard. The room ac needs to be cleaned with filters changed before someone gets sick. For $260 a night you expect high quality and this location is not. I have been to this area 7 times in the last 6 months on business and will not stay here again. Will not recommend this location to business colleagues either.
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June 2023 by Jimmy Eaton
Enjoyed our 2 night stay. Pool and breakfast were great.This is my 2nd time to stay here.Cattlemans Roadhouse Restaurant next door is so convenient and good food makes stay even better.Rooms: Rooms and beds were nice and clean.
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June 2023 by Jordan
Really not clean. First room I went into, there was a stained ottoman with chunks of weird brown dirt/debris which I realized was coming out of the AC. the AC had tons of chunks of this nasty brown stuff. The bathroom had hair in the shower and on the ground. The carpet felt sticky.I called the front desk and asked for towels and mentioned the dirt chunks. The front desk lady was very nice moved me to another room. But even in the new room there was still nasty brown chunks and dirt in the AC. the sheet on one bed had what looks like an old blood stain, and the duvet on the other bed had what looked like TWO old blood stains on the underside.There was sticky stuff on the desk. Someone else’s hair in the bathroom and IN the microwave. And you could see residue/spray marks on the entry door and bathroom door.Nasty industrial carpet that hides dirt and is impossible to clean in a Hilton? Really?!Overall made me uncomfortable. If all the hotels in town weren’t booked for a big festival this weekend, I would have cut my losses and went to a new hotel.
