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March 2024 by Benetta P.
They denied receiving a prescription last Monday and I went back to my Dr to confirm that they had sent it. Now when I call their automated system says it's being processed. What is going on with this place?
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March 2024 by Frank Buchanan
Late nite option very friendly
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February 2024 by Jim W.
Great service, fair price and accuracy. I'm glad we left Walmart pharmacy for CVS. We are saving money.
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January 2024 by Angie S.
The absolute worst pharmacy that I have ever been to! I pull through to the pickup window at 5:45 am and sit for 15 minutes without being waited on. The vehicle in front of me was waited on but not me. I had to get to work so I couldn't wait any longer. I go back a few days later and pull up to the 2nd pickup lane. After sitting there for a while, someone at the window yells ITS OUT OF ORDER! Is it too hard to put an "out of order sign" up to let people know. Goodness, seems as if they need to get it together.
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September 2022 by Galen S.
Actually took the time to get my dogs information when my vet called in meds. They also weren't rude about my vet being from East KY (I moved from there to here) like Kroger was. Not sure they're my go to yet but I 100% will never use Kroger again.
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May 2022 by Ron F.
Can never find any help in the store, and when you do they act like your a bother to them. Asian lady at the pharmacy drive thru is very rude. She clearly hates her job and hates people. Nasty attitude. If you hate your job so much, quit! Don't come in and take your nasty attitude out in paying customers. I'll spend my money across the street at Walgreens thank you very much!
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January 2022 by Zoe H.
Turned in my disposable film, FOUR MONTHS ago!! went back to the store and they said they had no record of it even though I have the receipt!! The worker said the manager would call and figure out a solution...never did! awful customer service! want my film and a refund!!
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November 2021 by Theresa S.
This is, by far, the worst pharmacy I have used in my entire life! It started getting bad years ago so I transferred my prescriptions elsewhere! Recently I had no choice but to go back due to insurance with new job. And, to my surprise, it has gotten even worse! They DO NOT answer their phone...ever! I called every day for a solid week and sat on hold from almost ten minutes up to 35 minutes...and never spoke to a person! I have had doctor's call in medications and four hours later they still aren't filled! I don't think they even start filling prescriptions until you actually show up and then they give you their usual "it will be 20-30 minutes". Wit's that said, the last trip I made there I sat in the drive-through, with four cars in front of me, for exactly 30 minutes (I timed it)...only to be told to come back an hour later! I went home without medicine! I received a text message saying my prescription was ready for pickup at 10:51 pm, THREE HOURS LATER!! I am so sick of the "we're really busy and short staffed" excuse. There service has been horrible for YEARS! Actually around the time that they took over K-Mart's customers! If they couldn't provide their own customers with timely service then why did they take on hundreds more?! Makes no sense! Clearly good service or the well being and comfort of their customers are not a priority. It's the bottom dollar! I'd give anything not to ever have to step foot back on that property! If you don't have high blood pressure when you get there you'll darn sure have it when you leave! Of course you'll leave with no blood pressure medicine! Pathetic!
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September 2021 by Melyssa H.
I understand we're living in crazy times but I've never had issues like this with a pharmacy. My prescriptions have been sent to different locations. My husband has been cursed out by an employee and had the door "slammed" in his face all because they forgot to give us our most important prescription. Wait times are awful, drive-thru lanes are insanely backed-up, & people can't get out of their parking spaces.
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July 2021 by Sharon H.
I had gone to urgent treatment and had a prescription sent to CVS. I stopped using them several years ago when I no longer had insurance. They are higher then other pharmacies in town. Since it was a Sat I had no choice because the other ones I use were closed. I called at 7:30 to make sure my rx was there since the urgent treatment closed at 8. I was on hold for 30 mins and nobody would answer. I had to drive there and when I arrived there were no customers at the pharmacy and one car in the drive-thru. I said it would be nice if you answered the phone. The reply was there is only two of us here. While I waited there was a call that they also ignored. I hope I am never in the position to be forced to use them again. Hopefully they lose enough business that someone in authority notices.