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October 2024 by R B
Don't expect them to answer phone here, they don't 90% of time so take your chances on getting anything answered that way, but once there they have some excuss like they had their phone turned down?? No landline?? Gather! But they make up for it by answering questions and are helpful going out of their way for you. Will return and not just because they are only one close lol. OH! Beware the entrance into the parking lot, it's a drop-off your remember. There's like a 6 inch drop from main road into lot and you'll want to take your time over this rut.
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October 2024 by Tracie Wilson
Fantastic store and employees! It took about 20 minutes for Jacob to switch 4 lines from ATT postpaid to a Cricket family plan. Saved me a bunch of money!
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September 2024 by Crystal Morphis
Customer service sucked
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April 2024 by mike freeman
The employees were very knowledgeable and very helpful. They have some nice quality phones at reasonable prices such as Motorola. I am very pleased with the service and the price. I recommend the place.
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February 2024 by Julie South
Great store with happy to help you kind of people. Every visit we have made. Finally a nice place to visit.
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December 2023 by Joseph Barrett
The two young men that work know what they are doing. They were polite and efficient.
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November 2023 by Lois Isham
Jacob is awesome
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August 2023 by Renata Barrett
I can't remember the guy's name that helped us, but he was very knowledgeable and had my son's number changed over from Verizon in a matter of minutes. Saved me $70 a month so I'm happy, and my teenage son has his phone again so he's happy. I definitely recommend Cricket!
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February 2023 by Michael Triplet
Extremely helpful and kind. Highly recommend these guys!
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September 2022 by John Poland
Friendly courteous staff
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May 2022 by Al Overstreet (TN Repair Guy)
If I could give zero Stars I would. I went to cricket store here in Franklin Kentucky and purchased a new phone and got a new number. Come to find out my business email was hooked to my old phone number. I go back to the cricket store 2 Days later and they cannot give me my old phone number back. I told him I was willing to pay whatever it cost to access my old phone number and they totally was unhelpful. I'll soon never use cricket again this is the worst service I've ever had.
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May 2022 by Misty Arellano
Well some of the staff are friendly I like the store and some of the staff and the store is very convenient to me but the management that runs the store is very very unprofessional watch out if you work there they will share your employment history to some stranger off the street which is an employment law not to share that information. Someone needs to have training with the supervisor there and train her on Employment laws and treat all employees the same no different just because of race.
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April 2022 by Misty Harrison
Staff was extremely helpful in assisting everything that I needed. Would highly recommend the Franklin location for any of your Cricket needs
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January 2022 by Farmhand 04
Friendly courteous staff
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November 2021 by n
(Translated by Google) store was lovely and looked real clean and the employees were super kind and helped me set up everything. there was even a spanish speaking employee! definitely recommend.I loved the store, it was very clean and there was even an employee who spoke Spanish and they helped me set up my phone!(Original)store was lovely and looked real clean and the employees were super kind and helped me set up everything. there was even a spanish speaking employee ! definitely recommend.Me encantó la tienda, estaba muy limpio y hasta había un empleado que hablaba español y me ayudaron a configurar mi teléfono !
