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June 2024 by Ralph Tallon
Absolute worst customer service rep at this store. I told the employee I wanted to port out and he acted like it was to hard to do even though I was the only one in the shop. Then he proceeded to talk to the lady on the phone who was giving him the port out info about me and trying to get me to stay. Saying I was wrong. Bro I'm right here in front of you. Went to cricket the next day to switch and the guy straight up canceled my number. No let out, nothing. Lost my number. Trash a$$ customer service.
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May 2024 by Tim Warner
I am talking to an attorney to sue this store. The man running it sells cheap knock off phones that are not on metro service. Our phones wouldn't even work in middle of town in an emergency situation to call 911 . Because of these phones and horrific service we couldn't get a hold of police or ambulance in time and are having to bury a friend because of it. I will be getting my money back in full plus pain and suffering. Don't waste your money or time here. Complete scam and metro should either investigate or be shut down
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May 2023 by Laura Long
I only use my phone when I need to, I'm not stuck on my phone like most ppl. But you can do better, half the time I sent a message it fails, if I used my phone constantly like some ppl, I'd be really dissatisfied, supposed to be 5g, well it's not any better than anything else. You always gotta pay more than what something is worth today, so I'm not surprised. Just letting you know, you aren't the best... I deal with it cause it isn't that important to me, but I would like calls and text to go through at least. Banking off other towers, it's to be expected? that's the way the corporate world works...
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May 2022 by Tarlando Brownlee
They Didn't Take Care OfMy Problem With My Phone
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August 2021 by Chris Workman
This is the worst mistake I’ve ever made with cellular service. This is the slowest network and absolutely worst service I’ve ever had. The only thing good is the Amazon Prime membership. Other than that I’ll be changing back to AT&T very soon. I had sprint when it was bought out by T-Mobile. I’ve had nothing but horrible service since!!
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June 2021 by Johnny Sneed
Great ppl help any way they can
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September 2019 by Doug Gambrell
WARNING! THIS STORE IS STEALING MONEY FROM CUSTOMERS!!!
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July 2019 by Lex Huggins
I moved here from another state with At&t service. My phone was old and my service here was horrid. Went to Metro got myself and fiance new phones. We got great service [UNLIMITED*] and Amazon Prime (I was already paying for it...separately) Oh and did I mention I am saving money on my monthly bill now too!!! We are extremely satisfied customers!!!
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March 2019 by leah cunningham
Drove to the other side of town for the store to be closed because the hours posted on here are wrong! They close at 7. Not 8.
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October 2018 by Sarah Howard
Normally a great store with helpful, friendly staff. But tonight, 10/4/2018, they were closed at 7:40pm. What time were they supposed to close? 8:00 pm. Not great customer service.
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July 2018 by Carla Thompson
Good company SEE EMMA
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July 2018 by Donald Jackson
Always doing a Great Job.
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July 2018 by Lori Ann Newell
Out clerk, Maury is absolutely the best at customer service.
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March 2018 by Ashley Elswick
AWESOME PEOPLE!!! never dealt with suck nice people â¤
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March 2018 by Michael Allen
Had a sucky experience.because I'm already a metro customer.i don't qualify for the family plan.so i have to pay an extra$50 a month. Im going with Boost next month.I'll get 4 phones for $100 .now I'm paying$110 for 3. Once metro gets you as a customer.you no longer matter to them.they just want your money. Mike Allen
