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November 2023 by G Leach
If you have a big truck or diesel don’t even waste your time taking it here. They make excuses for everything and the mechanic is always “sick” to buy them time. They just lie, just go elsewhere. It’s much easier, they clearly have a manning/mechanic problem at this location. Took mine to Lexington much easier experience
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November 2023 by Mandy Crider
Super nice people. Super honest I came all the way from Georgia to buy a car from here because I knew I could trust them and they would do me right. I love my new car. I couldn't have asked for better. Charlie, AB, Tori and Cindy are awesome people highly recommend getting a car from here
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October 2023 by Luis Correa
Salesperson A.B. Francis is a thief. He took a $1,000 deposit to hold a vehicle for sale and has not reported the transaction to the dealership.A.B stated the deposit was going to be fully refunded once the car sale transaction was completed. It has been a month since the car sale transaction was completed and there has not been a deposit refund yet. Do NOT buy cars at this dealership.
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October 2023 by Sherita Toll
Tim gave me excellent customee service in selecting my new vehicle. Treated my like we were both customers and looking for a vehicle. He's was very knowledgeable about information that he provided and was able to answer any questions that I had. Thank you Tim.Love the new vehicle.
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October 2023 by Zack Hamilton
Took our truck in for a seat belt issue. Went to pick up as they said issue was fixed, it was indeed not fixed, they said I had to have all seat belts fastened in order to solve issue. I knew that would not be the issue and went to get in vehicle after getting keys from service department, immediately had exact same issue even with all seat belts fastened. They eventually fixed the issue after realizing they didn’t fix it the first time. Although problem was resolved it should’ve been fixed the first time and I shouldn’t had to have been without my vehicle for a 2nd time around!
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September 2023 by Carol Ann Malloy
Amazing experience. My husband and I worked with Tim and he was incredibly easy to work with. No pressure, whatsoever. He listened to what we wanted in a new vehicle and what price range we needed to stay in, and found us the perfect SUV to accommodate our family. Thank you Tim!
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September 2023 by Wes Jeffries
Sales department are very good, not too pushy and got a great trade in for mine. The finance guy was just way too pushy. I know he makes money of the sales of warranty’s and such but he doesn’t know the word NO. Was close to walking out just because of him.
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September 2023 by Skofflaw W
AB Francis was very helpful in finding us a ‘23 F250 then Will made the finance portion of the deal work for us! These guys are very courteous and professional and I will recommend them to my friends. AB told me I would like the white truck with color matched bumpers, he was correct! Thanks guys for being patient with us difficult buyers! 10 stars plus! Jim W
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August 2023 by Josh Nacey
I got a new Explorer from Frankfort Ford. Tim was a terrific salesman. Very patient and had a good understanding of what I was looking for. Will, the finance director, answered our questions and concerns and was very helpful. The Explorer exceeds my expectations. Very smooth ride and very comfortable. Thanks guys!
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August 2023 by Connie Slaughter
I love Frankfort Ford!! I purchased my Mustang from them and a year later they remember me. The service department is always a friendly environment. They will take great care of my car. I won’t take it any place else!! Great team!!
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August 2023 by Jeff Albanese
Told one price and then another when I showed up at dealer. Waited almost two hours for credit process. Chris Lopez, the salesman was great. They had to process credit paperwork two more times because of their mistakes. Once with a courier that had to travel almost three hours one way and then a notary to do it again locally. New truck that I bought had 137 miles on it from the owner and nobody told me.beforw I arrived. Tire pressure was 10 lbs low when checked at home. There's better places to shop.
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August 2023 by William Stewart
I had a very pleasant experience from start to finish. I walked in and Tim, a sales associate greeted me and we started talking about a truck that I ended up driving away. The process was simple, he wasn’t pushy, and I felt no pressure whatsoever. He even went to his personal car and got some sweet tea that he offered me and my crew. I would definitely recommend anyone looking for a new or used vehicle to check out Frankfort Ford and ask for Tim. I’m very happy with my truck and the price also
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July 2023 by Austin Coleman
I had an awesome experience here. I got the Bronco I always wanted and already added some stuff to it! Thank you for the best customer service I’ve ever been given by a dealership. William made everything easy and simple and would recommend him to anybody!
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July 2023 by Donna Boston
Very good service! Mark in Service was awesome and so helpful and responsive. Jack, the Sales Manager was also a pleasure to work with. Highly recommend Frankfort Ford. Super professional all round.
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July 2023 by Melissa Lay
Do not go here! WORST CUSTOMER EVER!My Suv was dropped off 6/20 with damage to the sunroof and electronics. It sat for 2 weeks through serval rain storms without someone checking on it. I had enough of the run around and when to the dealership to check on my suv. It sat 20 feet from the garage door with the sunroof protection busted from the weight of the water.My suv was FULL of water, mold, bug and rust. I was in complete shock. Needless to say they took ZERO responsibility. My SUV is a total loss. If you value your vehicle do not go here!!!!
