Heartland Bank, a division of German American Bank, is a community bank serving individuals, families, organizations, and businesses in Central Ohio and the Greater Cincinnati region. With leading-edge financial products and services in banking, investments, and wealth advisory, the bank focuses on providing excellent customer service to both personal and business customers. Customers can enjoy the convenience of online and mobile banking, as well as 24-hour ATMs. The Fort Thomas branch, in particular, is praised for its warm, welcoming, and personalized service. Customers feel like friends, not just another number, and the staff is consistently described as genuine, kind, and helpful. With no wait times and a commitment to the local community, Heartland Bank offers a banking experience that is hard to match with larger institutions. As a local business owner expressed, Heartland Bank is "the best" and they "couldn't be happier" to have chosen the bank, especially the Fort Thomas location, for all their banking needs.
We love our local bank, they immediately fix issues, call you back and help you solve all your needs. Their customer service exceeds expectations!
March 2026
I came I today to close my mother bank accounts (it was complicated…) August was so wonderful and helpful. I wish I lived closer . I would bank here just because of August.
August 2025
We have been customers of many banks in the Cincinnati/Northern KY area for the past 35 years. The Fort Thomas branch has the best customer service of all. August Allgood and their team at Heartland will take good care of your banking needs.
