-
April 2024 by Harvey Myers
Was an absolute nightmare and tha inability to.speak with an individual fluent in English was maddening!
-
December 2023 by Shawn Dooley
I have used PODS several times and they are professional and clean.I called for pick up on November 1, they picked up on November 5 and I was charged an additional month rental of $200
-
November 2023 by mandy jo
Will not honor promises made in booking process
-
November 2023 by Mark Noll
This is the worst experience I've ever had with a company.PODS increased my transit cost by over $1600 when I needed to adjust the destination location from Cincinnati to Louisville, even though the distance traveled from Seattle to Louisville is almost exactly the same.Distance PODS Seattle to PODS Cincinnati: 2343Distance PODS Seattle to PODS Louisville: 2344I did extensive research when looking for a moving company and ultimately chose PODS because they were able to price match the quotes from two other companies (upack and pack rat).My final destination was in flux between Cincinnati and Louisville when I left Seattle. Regarding PODS, I was not concerned because the distance from Seattle is essentially the same. Suddenly, my transit cost increases by over $1600 when I request Louisville. At that time, the service rep required me to pay the extra cost to get my POD moving, but was confident I would be reimbursed when my case was reviewed.Since then, my "customer advocate" has dismissed my reimbursement request and "closed" my case without ever speaking with me to understand the context of the situation.This is pure thievery. If I had known this to be the outcome, I would have picked up my belongings from Cincinnati and driven them to Louisville myself at a fraction of the additional cost PODS charged me. I am requesting that PODS look at my case and reimburse me the extra transport mileage cost I was forced to pay.Sep 22 transport mileage quote: $2529.13Oct 19 transport mileage charged: $4175.14Extra charge: $1646.01Customer ID: 166202791Order Number: 4338612Case Number: 01137773
-
October 2023 by Lauren Ries
I had a complicated move because the house I was in sold so quickly and I needed to leave my current place a month before my next one would be available. So I needed all my belongings moved once to a storage unit for 30 days and then again to my permanent address.Which was pretty cost prohibitive. Going with Pods was easy and significantly more affordable than 4 of the moving companies I called. They were professional and on time and had very effective communications with me. I'd highly recommend their services.
-
October 2023 by Amber Steele
We have used PODS for more than one out of state move and they have been absolutly wonderful. I love that you have as much time as you want to load your belongings at your current place, they move it and when you get to your new location you have as much time as you want to unload it. It makes the move very easy and less stressful than driving a U-Haul Truck that because of cost you need to have it loaded and unloaded in a couple of days. It is way less expensive than hiring a moving company. It is the perfect solution for moving, especially long distance.
-
September 2023 by Mr. Cloud
Steven dropped off our POD today and was very professional and wanted to make sure that we got everything we wanted and that he was here to help.
-
June 2023 by Ashley Burley
My 4 generation's household used PODS to pack up our house and get it ready for showing once it was time to put our house on the market. The prices were good, the delivery was quick and easy, working their website is simple and scheduling was convenient. We wish that we had had the room to use them when we first moved my grandma in because we had a better experience with PODS than the storage unit in that all of her items were stored.
-
June 2023 by Barbara Whipple
I was happy with the pod until they moved it to my new address. It was placed in a very inconvenient place. I would of thought they would of looked at the place better and seem it should of gone on the street instead. The street would of not been great but the place they put it added to the stress and work put into moving everything. By the last day we had it I just wanted it gone. However I will say the driver was very nice and polite
-
May 2023 by Holly Rogers
PODS made my moving experience extremely easy and stress free. The customer service representatives and delivery drivers were all very helpful and polite. I didn't have to worry about renting a storage unit while waiting for my new home to close. As soon as my new home was ready, PODS was able to deliver my things right away. I will never rent another moving truck.
-
December 2022 by Jessica Engel
Horrible experience - do not recommend. Prices are high, unclear why/how you're getting billed, they incorrectly placed our pods which delayed our move b/c we couldn't access our garage and they have yet to fix the issue.
-
December 2022 by Jennifer Gullion
We enjoyed our first PODS experience. We had a unique situation where we needed to be out of our current home before entering our existing home (for several weeks). PODS online and over the phone was easy to use and communicate with. They helped us organize several moves of the POD. Their communication throughout the process was the best I've ever seen. Thank you PODS for being the best part of our move!
-
November 2022 by Karthik Arumugam
I used PODS recently for my out of state move and the experience was excellent and it really exceeded my expectations. Initial quote was matching with the final amount billed. On time delivery of empty containers and full containers. Easy to re-schedule the container pickup. Driver's were more professional. It was good experience overall and i would strongly recommend PODS to my friends.
-
September 2022 by Betsy Doan
Overall- our stuff we placed in storage was kept safe. Customer service- could use some education on anticipating customer's needs when a customer is trying to explain their unique needs for this service. I had to explain our situation 8 times (not over exaggerating). I was on the phone with them for way to long to just remove one of the dates. Language barrier, which i can understand.
-
September 2022 by Donna Krumpelman
Delivered someone else's POD to our house and left. We had people here to unload and when we went to open the POD, our key wouldn't open it. They had delivered the wrong POD. We lost money having people here and they were supposed to send $150.00 refund which still hasn't been sent! BEWARE OF THIS COMPANY!!!
