Banks in Fort Mitchell, KY

“Susan and Erin are fantastic! This is our third time dealing with them. They are very professional and organized. They walked us through each step of the process and were always available when we had a question. Their knowledge of the industry made me feel that I was in good hands.”

“Heartland Bank in Ft. Michelle KY is the most friendly bank I have been to. Carly Walker has had great recommendations for my accounts and has been the most helpful and professional banker. She goes out of her way to make sure you are well taken care of and your money is in the best spots it can be. Will recommend her and this Branch to others.”

“This TRUIST BRANCH is the truest location around NKY. They provide Top-Notch customer service every time I go.. I recently had a very noteworthy customer service experience.
They gracefully provided me with a box to ship a return item. Although this is a small gesture it went a long way to save me money. It is something I appreciate as a long time customer and I'm proud to say that my bank was able to save ME money!”

“My card was declined while I was at Kroger so I called customer service who told me to go into my local branch. I was told there was a hold on my account which was due to a check I tried to deposit through the mobile app. I had no access to my funds until this would be resolved. One of the employees told me I had wait until the following Monday for them to try and fix the account because the check had to be processed. I was very worried because all of the money I have is in that checking account and I had rent and a few other bills due that week.While I waited the weekend, I did some research which had me even more worried. Apparently lots of other people have ran into something similar with their own bank (Chase, Citibank, etc.) but I couldn’t find anything that mentioned US Bank. One person had their account on hold for 7 months before they had access to their money again. This had me worried all weekend about what I was going to do since I have 4 young children and no way to access my money. I was preparing for the worst.My wife and I received a call to come to the local branch who had granted me access back to my account. The Manager and the employee Aaron went above and beyond for us. I was not expecting anything to be resolved that fast from the stories I have read from people with other banks. Aaron made sure everything was setup and good to go before we left. We were very relieved and grateful it was figured out. I normally wouldn’t write up a review for something like this, but my wife and I do feel as though if we went into any other location this would have never been resolved. This location has great management and employees who are willing to help which is a rare find nowadays. I will never go to any other US Bank besides this one from now on.”

“I called to set up an appointment for a notary, and the communication from Kristen was professional and efficient. Although the bank was not able to help with this because it dealt with real estate property transfer, she was able to refer me to the local library and they were able to help. Thank you.”