Zimmer Chrysler Dodge Jeep Ram is a family-owned dealership serving northern Kentucky and greater Cincinnati since 1929. It offers new and used SUVs, trucks, and cars. The business aims to provide a fun, easy, and valuable automotive shopping and service experience with experienced product specialists and trained technicians. Customer reviews highlight both positive experiences and significant problems. Many customers praise specific staff members for being great help, patient, knowledgeable, and great to work with, making the intimidating purchase process smooth and easy. Customers appreciate when staff take time to help them try several vehicles, arrange dealer swaps, and work hard to get a deal done. Some express that they would drive hours to purchase from them again and call the team the best. However, other reviews report serious issues, calling the company a sorry excuse. Problems include consistent work errors, being lied to about parts inventory, being invoiced for already-paid parts, and receiving incorrect parts. One reviewer noted that after speaking with the head of the organization, who committed to making things better, their score improved, hoping management gets the reports needed to fix broken processes.
Feeling grateful today for your service department. Traveling through and my Van broke down. The talented team found the problem quickly and I’m back on the road. Thank you!
August 2025
The sales agent Evan T took time and moved vehicles around and try out several vehicles and the one we wanted they had to do a dealer swap for it . Everyone is happy thanks again
August 2025
Shout out to Connie in support and David Lipka in service. Every so often, you meet individuals that know the meaning of being the hero. I look forward to working with them again.
