-
February 2024 by Brian D.
I bought like $250 worth of fish and 6 of the fish were angel fish 2 for $25 when I went back to Try and exchange the dead ones the owner was straight rude and doesn't warranty their fish at all. So guess I won't be going back and be aware of strawberry blonde guy with glasses very rude to customers.
-
December 2023 by Sicily C.
My mom and grandmother had went in there a couple days ago to get my sister a hamster and when we got it in the car it stunk really bad like pee and it didn't survive long this morning I woke up to it being dead in his cage
-
October 2023 by Madison Cottle
I've been a long time customer and I've even given them free healthy beautiful fish that they gladly took and I never would have if there was a better place to give them to. But unfortunately I've continued to come back because of their wide selection. But after a very unpleasant conversation with one of their staff over the phone today and being hung up on twice, I will not be wasting my money or time there again.Also I'm not the only person whose noticed or had a bad experience with this place, so please read the reviews before you decide to make this place your go to shop.
-
September 2023 by Kenny Compton
Incredibly sweet group, and have been very helpful with my new turtle and any concerns I've got with him!
-
September 2023 by Taylor P.
Great place. I will travel in from Lexington just to see what's in stock. They've got a great selection of freshwater fish
-
July 2023 by Destiney Smith
Best place to get fish in the greater Cincinnati area. All staff is very helpful and they have such a great selection. We purchased a 55 gallon tank set up & already itching for another one ☺️
-
June 2023 by Madison B.
Lots of sad animals. Ferret with nothing but pine bedding. This gecko was obviously ill or hurt. Asked us if we were looking around for something like 4 times in 5 minutes as if we were being watched or suspected of stealing. Not a great experience. Do better.
-
May 2023 by Council Construction
Nice selection of all types of animals. Favorite pet shop in florence. The zebra stiped guy and his little brother above the corral is the newest addition. Along with Nemo! I love their saltwater selection
-
May 2023 by Marissa
I have had some crummy service here before but I have overlooked it but today was the last time.On two occasions in the past 2 months I have discussed bringing young fish in for store credit. I was told that was no problem by the older man who has blonde hair that has worked there for 20+ years. The last time I was in he said “just bring them in”. I did so today and when I did he scoffed and said he had no room & that I should have called first. I mentioned that he told me to just bring them in and he said “you can just expect me to have room”. I reminded him that he had told me to “just bring them in”. I see now why the store has such awful reviews. This man has now wasted my time and my gas driving all the way north. I will not be going back and I encourage others to go anywhere else.
-
May 2023 by Aaron Moore
Terrible experience I walk in trying to find a new supplier for the hundreds of stray cats we feed on a daily basis for a stray cat charity. It’s 3 workers just giggling in the front with no help at all very much looking aggravated I even disturbed them. I asked if this was a pet store or just aquatic pet store since it used to be called Jack’s Aquatic? They then laughed amongst themselves and said yeah we sell other stuff too lol look around. Another guy came in after me and overheard this converse and said it does kinda look like it’s just a fish store to which he was also told yeah well it’s not look around we sell stuff for all pets. After all this I guess they realized they were being jerks so they sent someone over to see if I needed help after wandering the entire store with no help at which point I decided I can find a better store to take my reoccurring business. I’ve grown up in Erlanger Elsmere and Jacks was a great business in this community it’s a shame to what has become of it I dk how they stay open.
-
April 2023 by Marcie Allen
A great small business pet store with the most unique freshwater and saltwater wet pets I've found in the Northern Ky area. They are reasonably priced for fish and invertebrates but the merchandise is higher than chain stores.
-
April 2023 by David L.
I have been a customer of this establishment for years. Usually if know what your buying here things are fine. However I was in there this past Friday and purchased 12 fish for my aquarium. 6 Black Tetras and 6 Neon Tetras. Basically I'm rebuilding my tank and adding fish slowly to get a good bio-habit running with the goal of having this be a Discus tank. So I brought these fish home Friday evening, today is Sunday afternoon. EVERY fish in that tank is dead. The ones I bought, dead. The fish that were already in the tank. Dead. All of them. Dead. So I've got to back to square one, eat the time and money I put into this tank and start over again. 2 months of work literally down the drain. Ridiculous. You want my advice on where to buy fish in NKY? Petsmart. Walmart. Petco. Any place but here. 2 stars only because they do have some good deals on tanks.
-
March 2023 by TheRealTucker
Great selection of fresh and saltwater fish and I’ve never been in there and not had an employee approach me and ask if I needed any help. Thanks!
-
March 2023 by james,Ernie,max,and aubrey fanthorp
Horrible experience. I've spent alot of money in this store. I was going to spend another $50 yesterday. However the employee was very rude to me and my children. My son asked him very politely for help several times and was ignored. He proceeded to eventually help me with mice and gave me snood remarks while doing it. So I had him put the mice up, put all of our items we were going to purchase back up. Family of 8 won't be back.
-
March 2023 by Kira Vogt
The staff asked if we needed help at least six times in the short time we were there. Which was nice. They had a great variety of fish and affordable tanks. However, the products in some areas were dusty and outdated or expired. The price was good but I was reluctant to purchase flea products specifically. Otherwise a nice place good prices.
