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January 2024 by Shelby B.
Wish I could give this place no stars. I was sitting in the parking lot for TWO HOURS waiting for my order. I had already been on the phone for 30 minutes trying to get ahold of someone. No one ever answered. They finally brought my order out. I asked for a manager the lady brought out a female and a male who did not have name tags on. Me and the other customers expressed how we felt and how long we had been waiting. We all were frustrated. They were bringing orders out to people who had not even been waiting as long as we did. So the orders were not going out in the order people arrive in. The taller male started yelling at everyone saying "call 1800 Walmart and get your order refunded because I don't care" and walked inside. The other lady was getting upset with us because we were frustrated. She started yelling and telling us "take your fucking money somewhere else". She took my groceries away and took them back into the store. I told her that they don't belong to Walmart anymore because my card had been charge so to bring them back and she refused. Finally a store leader came out and expressed how sorry he was and that the employees would be dealt with. This is ridiculous. All of the customers were very calm and respectful but here we have workers cursing at us. Spoke with the store lead and he just said "I'm sorry I hope you continue business with us"
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January 2024 by Amber W.
When people say, "If I could give this place less than one star, I would" usually makes me roll my eyes because it's become cliche... but this is one of those cases when I would give it less than one star if I could. Placed an order for pick up for noon and got an alert that it wouldn't be ready in time- which was really okay. We'd had a lot of snow and I'm sure they were slammed. It was no big deal. Then I got an alert at 1 it was ready, so I headed over. I put that I was there at the parking spot for pick up, and sat there for 45 minutes. Other cars were around me waiting, too, and there seemed to be only one guy doing everything. I waited another 15, then rolled my window down when he walked by to ask if he had an idea on how much longer, and the kid literally cussed me out. At first I thought it was some weird joke, but the kid was... maybe high or something? The kid was literally cussing me out for being SLIGHTLY annoyed I had sat there for an hour without being acknowledged. So I pulled away and went in, I went to talk to someone inside and they told me they were just going to cancel my order. Instead of giving it to me even inside. I have no idea what the heck is going on at that place, but now I gotta get my groceries somewhere else and wasted almost two hours of my day, without even so much as "sorry for the inconvenience." Then LAST WEEK I ordered a pair of AirPods and a Roku stick for pick up with my groceries, and the girl that brought them out told me, "It's so weird, we pick the items then when we go to put them in the car, they're just gone. So when you go home and you don't see items you'll have to call Walmart." I was like, okaaaay. I thought maybe it was just my butter or something, cause I would think they would tell me, hey, the entire bag of electronic items you ordered is gone. So I got home and realized it was my AirPods and Roku stick that was missing! So I got back in the car and headed over to Walmart AGAIN. I had to wait in the longest line for customer service, and the woman went to the back room to see if she could find the bag, and lo and behold it was back there! Which was great! Fine, I got my stuff, despite the fact it messed up half my day- but they don't even apologize. They don't offer you any compensation for your time or your stress from the situation. WALMART DOES NOT CARE. They've permanently lost my business.
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October 2023 by Karen F.
Sarah Team Lead at customer service at the Florence store was the most rude, non helpful person I have ever had the misery of speaking with. She was not only rude, she was hateful and just walked away from me. I was upset because I had tried to return an item 4 different days (with proper receipt) but I was calm and not demanding but even more frusterated when she flippantly said there is nothing they can do, call 1800 WALMART and walked away. The entire time I waited I observed carts everywhere full of merchandise, piles on the floor as I observed Sarah sashaying around not appearing to be helping anyone. I asked for a store manager and twice she appeared to have called for one, but later found out there wasn't one in that day, which I feel certain a proper team lead would have known. A senior employee told me to ask for a coach, which I did and waited for a long time and no one ever came. I believe they were trying to outwait me and hope I would leave. Which of course, I finally had to do. I have been a faithful Walmart customer for years, but I am going to be taking all my business to Kroger where they have much nicer employees.
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July 2023 by Tommy L.
I like shopping at Walmart, specifically they have Spot for EV Parking. But most of the time i see non-EV parked at the EV Spot. Hopefully store manager will do something to fix this issue.
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April 2023 by Katie N.
Very large selection at this store. Prices were very reasonable. Some of the shelves were messy. I utilized self checkout, so I didn't encounter any staff on my visit. This Walmart has a subway inside.
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April 2023 by Erica O.
Security girl (couldn't tell) stopped my son and I to loudly express we were thieves. She (I think) used the barcode on one of the many items I was buying and was quite rude to tell me I was stealing when the barcode was ringing in incorrectly. Tried to call HR about her, and they don't answer. The kind guy at self checkout came up and helped me and noticed she was being rude. She walked away and I began to cry because I've never stolen anything. Come to find it was a barcode issue and the issue kept happening. Don't put people in positions of power who don't stick around for ending but are quick to accuse people.
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December 2022 by Vivian W.
The Walmart is close to home but i seldom come here shopping. One of the reason is the safety concern, seems there always has gun shot at Walmart, i don't know why it's Walmart not Kroger or whole food. I came here today just try to pick up some water chestnuts and bamboo shoots as Google says Walmart has it. I came in went through isle by isle, and can't find it. Asked the Walmart staff, the guy seems has no idea, eventually, one other customer overheard my question and able to direct me, say it's in the Asian section and ask the Walmart staff to point me where is the Asian section here, the staff again is dumb say he has no idea where it is! For god sake, I'm really impressed with the staff Walmart recruited, unbelievable! I don't think i will want to come over here again! It's so unorganized and chaos.
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November 2022 by Amy P.
BUYER BEWARE!!!Walmart can and will change their return policy at anytime. I tried to return 5 small items that were unopened today that were purchased 10/23. They stated they cannot take them back as they are seasonal. No company should be able to randomly change their return policy without notifying you at purchase of seasonal items. I would not recommend customers purchase any seasonal items from Walmart at anytime
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May 2022 by Michelle H.
This store is nasty the bathrooms are never clean. I am disabled and I can't walk for long periods of time and there is never any of the motorized carts and most of them are broke and they don't work. The women clothing department is a mess the have all of the size mixed together it's had to find what you are looking for
