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July 2024 by Ben Turner
Upsold my mother on a Verizon Internet Gateway that does not work in her area despite asking for her address and talking about where she lived. Went to return it and had to wait over an hour because "our closers aren't here and we only have 3 people"... Lady I don't care if your closers aren't here. We shouldn't have to wait an HOUR to return something YOU dropped the ball on!
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June 2024 by Jason Pirnik
Was given a phone number to call and sent on my way. Not helpful at all.
In the 21 yrs with Verizon and working in multiple states I’ve never experienced a store so unwilling to provide customer service.
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June 2024 by Bob Frank
Knowledgeable and helpful staff but just once I'd like to come here and not have to wait 30 minutes. Always a long wait. I usually go to Best Buy for my phones but their service has gone downhill. This is the best place to get your phones and service around.
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May 2024 by Kenneth Marshall
I don't use Verizon Wireless as my phone carrier I prefer cricket
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April 2024 by Kathy Bryant
1 1/2 hours of calling to be able to speak to someone, only to be told what is on the Internet is not offered. Must be old add.
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March 2024 by W. Greg Spring
This is a good Verizon store, they will try to help you.
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February 2024 by Kay Hellmann
Matt was great. Very helpful.
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December 2023 by David Blair
Ive been a customer for 8 years. Ive never had a bad experience with in store customer service. Thank
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September 2023 by trinity jenkins
This place sucks whoever Sydney is has no clue what she is talking about absolutely everything that she told me was wrong they made me get a whole new phone for a sims card issue and told me the phone would be here next day no it actually won’t be here for four days. You guys SUCK
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September 2023 by Jerry Lee McGuire II
Great ? ?
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August 2023 by Eric
I've been nothing but lied to since dealing with this company. Avoid at all costs.
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August 2023 by McKenzie Olguin-Sanchez
I came in and two guys were sitting there talking to themselves. They checked me in and then i waited over an hour for someone to be seen. So much for my lunch break!
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July 2023 by Tammy Jacobs
Awful customer service they tell u one thing but your bill is totally different. Along with telling u that u can try this for a month for free. Only to get the bill and it's $190. I have been a customer for over ten years and the service has gone down hill big time. If I was u I would record everything they say. So when u get your bill. They can't say they didn't say that.
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July 2023 by John Lafontaine
Not sure why the other reviews are so low, but I have been in here 3 times in the last two days, and it was excellent every time… and I’m saying this as someone who doesn’t usually review places, but these guys and gals were excellent with me the last few days
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June 2023 by Ashley H.
As a long time customer of Verizon, I am sorry to say that the Mall Road location is a sorry excuse for a Verizon store. My husband needed to port a number over from his previous employer to my account and get a new phone. When we walked in the store we were greeted by an employee only to give us a phone number to call because they didn't do that in store. My thing is.. why not offer this service when you have droves of employees stalking the floor walking right by you, when the only help they're being is to hold up the counters. This makes me want to switch to AT&T or help me Rhonda.. T-Mobile. Nothing grinds my gears more than to sit here with employees watching us struggle to get this done. I thought we were in a phone store.. not a lounge. Wish I could've given this a negative 5
