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February 2024 by Heather Borntreger
I purchased boxes from this location and returned the next day to mail my items. Each item was only $17 in postage, but they were going to add a $40 surcharge onto each package for the “size of the box” that THEY sold me. Waste of time and money. I’ll just figure out another way to get my items to their destination that does not involve using this financially predatory and useless postal system.
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December 2023 by Richard Montano
This man is extremely rude and aggressive.
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December 2023 by vicki s
I miss the service!
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December 2023 by Steve Remley
Horrific experience. The employees could care less about your needs. I've never commented about ANY business before just for perspective.
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December 2023 by Kenai Kidd
This post office is so ridiculous. 2 of my packages were “returned to sender” because “addressee unknown” BUT I’VE BEEN GETTING MAIL SENT HERE FOR THE PAST 3 YEARS!!!! And it’s a Saturday so it’ll probably be sent back before I can even call them to hold it or turn it around. I had this issue last year too with my MEDICINE and told them that I live here and they’ve done it AGAIN with my medicine. Like.. why tf would I get 2 packages sent here if I didn’t live here??? Yet they have no issue delivering mail addressed to residents who HAVEN’T lived here for years? It’s ridiculous. Sick of this.
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October 2023 by Jillian Mott
Postal employees here are a bunch of liars. Gruesome people with common sense in there working! You would think usps would be smart enough to convey to their employees about 1st amendment auditors by now!
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August 2023 by Johnny Danger
I saw closing manager of the post office freaked out over a guy with a camera. Call 911 lied to the police and I watch the police officers disrespect this guy with a camera. What gets me is that they’re so stupid and ignorant that they don’t get it the guys standing up for peoples rights. They think he’s just going around trying to be annoying, but it’s really annoying is the government employees and civil servants violating peoples rights, then violating the first Amendment. I guess it’s just a bunch of sheep. stand up for your rights. As far as the police department and the post office. They are a bunch of ignorant, retarded people that don’t even know the law and infringe on other peoples rights.
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May 2023 by Katelynn Brianne
My box was put in the wrong spot and was stolen because of it. It was supposed to be delivered AT MY DOOR. Not the mailbox up at the front of my apartment complex for anyone to grab. Who is delivering these boxes? GET IT TOGETHER or I’ll have to become a Karen.
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May 2023 by 1mickjagger
Tiffani is one big disgrace. and the postmaster that said Shawn was videotaping. The transactions is a bold face lie watch the video for yourself. The police chief is the only one that made sense and he’s excellent chief!
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April 2023 by Bobby P.
This post office staff do a great job, and they are always kind and willing to help.
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April 2023 by Rugenta Asakwa
please learn to value people's time. when you say you will deliver on a Particular day, make it your operational standard to do so.don't have me waiting from 6am to 9:30pm for a package you miss informed me you would deliver today. my entire day just wasted
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March 2023 by Don Barnett
The Florence post office is extremely busy but I have never had a bad experience at the counter. I've always been treated very polite and helpful.
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March 2023 by Don B.
I've always had good mail delivers but the last one was exceptional, her name was Star and she took time to hand our mail to the ones that were waiting for it. I live in a senior apartment and it's very nice to have young people be so polite and helpful
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January 2023 by Chris Thayer
I want to start with the positive. In fact, 92.7% of my experience with Florence, KY's postal service is positive. They've never lost a package, I've always gotten it on time or even early, and in perfect condition. The postal driver that delivers it, whenever I've spoken with her at my complex was positive, helpful, hard working, and generally friendly! Great customer service there, even when I could tell when she was in a hurry. I know how hard you employees work. I've never even had anyone else's mail in my box or vice versa as far as I can tell.The desk employee with the beard (my apologies as I can't recall his name) at the Turfway branch was attentive, friendly, and answered any and all my questions with nothing but complete and total professionalism. Even had a great conversation about shipping info. Hats off to you, sir! You are a scholar and a gentleman.But this two star rating is sadly warranted, based solely on the aberrant and unprofessional attitude of the short, red haired clerk at the Turfway office, Tiffany if I recall correctly. Her exceptionally poor customer service was completely unwarranted, as the patrons in her line were friendly and non combative. It was my third visit there and out of those three times, she was working twice. Both times, she was condescending and rude. After the third customer interaction, I realized she was doing it intentionally. I consider myself to be a pretty humble guy, so when I ask a fairly simple question and receive an answer with smug undertones, I take notice and try to turn the other cheek. Not this time. I've worked in customer service for almost 17 years, and I know the difference between an employee who's just having a bad day and an employee who enjoys abusing their customers with passive aggressive comments. This will not stop until management steps in. I hope management sees this and takes steps to correct this, as it is completely unacceptable on a professional level. Other than this, your branch is stellar. You are gods among insects.Kindness costs nothing. That is all. Thanks for coming to my ted talk novel.
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January 2023 by Brad Crosier
Employees here will lie and attempt to claim that you are engaged in criminal activity simply for being in their lobby browsing at items. The staff here should be fired or undergo EXTENSIVE retraining. Terrible service, they don’t know or follow their own rules, and worst of all a supervisor aided and abetted in the lies! Unbelievably bad behavior on the part of postal employees.
