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September 2024 by Forever Young
I have been here a couple times now and I’m very impressed. I just took an unboxed Amazon return back and I was seriously in and out of the store in one minute. An associate was immediately helping me and their process to return Amazon items is effortless and well streamlined.
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September 2024 by JIMMY JOHNSON
ALWAYS ABLE TO TAKE CARE OF MY POSTAL NEEDS. VERY POLITE AND PROFESSIONAL.
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September 2024 by Sandy
Payton went above and beyond to assist me. I wasn't able to locate my QR code. Payton patiently helped me and it was a few minutes before closing time. I had a second package that I had no QR code for, so Payton was able to take the label I had stored in my phone and print it for me. I was ready to give up and the package was valued at $60 so I'm very grateful Payton took the time, so graciously, to assist me. I wish the employees could accept tips but Payton refused a tip. Payton is a gem, especially in today's hurry up and rush world. She wished me a happy holiday weekend & there I was holding her up so she could be done with her day. I'm very grateful!!!
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August 2024 by Jim Vaught
Great place to ship
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August 2024 by Darlene Collette
The young lady at this UPS store 3169 (Payton) is very helpful and knowledgeable.
Also Christy was very helpful and inviting.
Will continue to ship at this store because of the service agents.
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August 2024 by steven Green
My wife ordered an item from Amazon and UPS tracking said it was going to be at our apartment by 8pm. At 8:15pm we looked at the tracking and it said delivery was attempted at 5:49pm.
The driver got out of his van and put a "sorry I missed you" sticky note on the building door. They made no attempt to ring the apartment buzzer or even call us. This is very very disappointing.
U.P.S NEED TO GET THEIR ACT TOGETHER, OR HIRE COMPETENT DRIVERS.
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August 2024 by Robb Burns
I brought a package in to be shipped. I was told that they would have to repackage my shipment. I paid $39.81 to have the package not deliver within two days ground. The address was input incorrectly resulting in a delay. Never again will I use UPS.
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August 2024 by EWH
Everyone who works here are extremely knowledgeable and nice. They provide great customer service and are very helpful.
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July 2024 by Jean Nemchin
Fast service, they always have a solution. I sent many packages out last year and none of those packages were lost. Great job! No waiting line, walked right in and got service.
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July 2024 by Sa t
To much racism I don’t even wanna go there anymore.
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July 2024 by Jason Martin
Michelle always greets me with a smile each time I visit this location. Every employee is helpful and efficient.
Highly recommend this location!
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June 2024 by Samantha Sandefur
Had 2 Amazon returns and came in last minute and the sweet women working stayed late to help me get it done they were absolutely amazing appreciate them so much. 06/08/2024 was the day we came in so the women working close then
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June 2024 by Allison Jones
Amazing employee Payton at USP store 3169. I was having issues with returns to Amazon. She spent time with me with a smile. She never let me feel stupid for not having my QR cord wrong. She fixed everything. Saved me from doing it wrong again. We need more Payton people in this world. Most people don’t like to help older customers. She was great and never made me feel stupid. Thank you Payton for your time and friendly attitude. Store 3169 thanks for hiring her.
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June 2024 by Kimberly Mayon
I love this location! The Florence UPS Store has a wonderful staff that is always friendly and helpful. I ship quite often, and the ladies there today; Christy, Payton, and Miranda, made my drop off easy and fun. They take the time to get to know their customers, and when you ship as much as I do for my small business, having friendly faces makes hauling large packages a lot more enjoyable! Keep up the good work store #3169!
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June 2024 by matthew Eckhardt
Payton was extremely helpful, patient and very informative. She walked me through each step while I was on the phone with my wife. She turned a very stressful situation into a stress free experience.
