-
November 2024 by Cindy Miller
Had to wait a hour and a half to return equipment
-
October 2024 by Sharon Humphrey
Very pleasant, very helpful.
And happy with the product that I purchase
-
October 2024 by Bubba Hornswaggle
This place is terrible. The customer service is trash.
-
October 2024 by mary megerle
Andrea helped me. Professional, efficient, and friendly!
-
October 2024 by Carol Ashcraft
Don't go there! Not helpful.
-
October 2024 by Frannie Hoffman
I have set at this store for hours!! Waiting to get waited on while three technicians waited on ONE customer! Some of us work & cannot set there all day! Finally got my equipment dropped off at UPS! They were quick & efficient! I'm so glad I never have to deal with Spectrum again! So over priced & doesn't work property!
This place needs to get with the program! Having customers wait for hours is bad business!!
-
October 2024 by Carolina Jacobo
Terrible service the workers discriminated against me and they also didn't want to help me with what I needed they had told me that I had to wait 3 days for them to finish a procedure and in the end they didn't do anything or that they wanted to help I told a young spectrum worker to call his manager and he didn't want to
-
October 2024 by Michelle Casto
Been a loyal customer for over 10 years and now I am looking forward to cancelling my Spectrum services due to being scammed out of money for services that I did not receive even after spending a total of almost 2.5 hours on the phone trying to get it straightened out. Very misleading and unhelpful phone representatives and such poor customer service!
-
October 2024 by Dave Middlesworth
Why does Florence have a reservation system for the store when all they do is first come, first serve?
-
October 2024 by Kevin Traylor
Love spectrum. Easy to work with.
-
October 2024 by Wendy Patterson
Didn't have the watch I wanted in stock. Chic who helped me was super nice tho.
-
October 2024 by Nikki Culbertson, Culbertson Real Estate Group
If I could give no star I would. Lack of workers to help you. Took 75 minutes to return equipment. The workers shoot the breeze why to much while 10 customers are waiting for service.
-
September 2024 by Marilyn Stephens
I just returned my equipment and canceled service after being a loyal Spectrum customer for 10 + years.
Over the past 6 months, the service at our house, as well as our area, has been terrible. The customer service has been non-existent. Service calls have been a waste.
I returned the equipment to the Florence store yesterday and disconnected my service.
The "customer service rep," which struggle to even refer to him under that title, was extremely rude.
Raymond Wisecarver
I requested help getting the equipment back in the store, and he refused and said I have to bring it in. The equipment was heavy, and 1 am a 70 year old woman with physical health issues. I managed to get it inside the door. He stood like an armed guard in a prison at the back counter inside the store and yelled to me that I needed to take it to them. The man was stone faced, never greeted me upon my initial entry into the store, and had an angry tone to his voice the entire time. I told him I could not carry it to the back of the store. After a standoff, waiting for help, he came and got it. When I told him I was disconnecting my service, there was no attempt to change my mind, no apologies, nothing. He did ask me why, only because he had to put a reason in the computer.
I told him terrible service.
I asked for a receipt confirming receipt of the equipment and disconnection, and he told me they do not print out receipts. I would get an email confirmation. I have not received the confirmation or any communication from Spectrum. I looked at my account online and saw it was disconnected. He told me I would get a refund check in the mail but did not give me a time range of when I would receive it. This man's lack of customer service attitude and rudeness is indicative of the customer service I have received from Spectrum and further confirmed I made the best decision by canceling my service.
I recommend you it only give customer service training to Raymond Wisecarver, but the rest of your staff, as well.
-
September 2024 by Carla Helton
John store specialists were professional and informative. I would recommend the services here.
-
August 2024 by Patty Masterson
Raymond was so helpful in helping me get my bill lowered. He gave me many options. He was so patient with this senior citizen!
