Sims Furniture in Florence, KY, is praised for its excellent customer service, particularly by a staff member named Amy. Customers describe her as friendly, helpful, and knowledgeable, making the furniture shopping experience smooth and enjoyable. Many recommend visiting Sims Furniture for new purchases, highlighting Amy’s personal touch and willingness to assist with any questions. Additionally, the overall atmosphere is welcoming, with staff members demonstrating kindness and support, especially for those with special needs. Overall, Sims Furniture stands out as a place where customers feel valued and cared for during their shopping experience.