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January 2024 by Veronica R
I went Jan 21st. Whoever was there at 2:30 was absolutely wonderful. He was very sweet and respectful. He happily answered questions for me and he was kinda cute too!! Very sweet people I would definitely go here again. Didn't take long either.
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January 2024 by Theresa Carlton
This is where I have taken my car for quite sometime now.I had one major issue with the person whom changed my oil the last 2 times ago.I will explain.I pulled up and the gentleman asked me what I was there for and I said to have my oil changed.He asked me to pull behind the car in bay #1.I waited until the person in the bay were finished and pulled in after they pulled out.I had gotten my cabin filter changed,my oil,and a new oil filter.The gentle didn't have my cabin filter in my clove box right,so there for it wouldn't close properly.When the one guy had changed my oil he broken a piece that he had to go to Auto Zone and purchase,because he broke it not me.When I get home my husband checked everything to make sure the filter was in fact new,and he noticed "all" the new oil was all over my driveway due to something not being tightened up.I was promised they would come and clean up the oil mess that they infact caused by not paying attention or neglect on my vehicle.Unfortunately the oil is still there,so I guess I will have to call corporate to find out what's going to be done about this situation.I want my driveway cleaned as it was before I had my oil changed.My husband is really upset about this as well as me.It's my car not his nor the gentleman's vehicle.The guys jIf you don't like your job or can't handle facts are move on/kick rocks.Have a bit of responsibility,and respect for others properties.It's your responsibility to make sure I'm happy and return.ThisOther than that issue I like Take 5 On Merchant StFLORENCE Ky.Keep up the good work gentlemen.
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December 2023 by Hannah Saylor
Nate took care of my oil change and was very kind. I had a coupon for another place and wouldn’t work, but he found one just around the same price so I could still get a discount. Did a great job, will definitely be back!
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December 2023 by Rae Jean Jansen
Highly recommend this location! They were prompt, courteous and super efficient. I had been wanting to try them out for awhile, and glad I finally did. Customer service is everything to me (and it's more and more challenging to find good customer service) but these gentlemen nailed it. Keep up the great work and I will certainly tell others.
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November 2023 by Chaz Burke
The Florence location was great. I made an appointment and they got me in quickly. My car battery died right when the oil change was done (the battery needed to be replaced), and they were very helpful and patient in trying to help me get it started again, at the very end of their day no less. I really appreciated their efforts.
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November 2023 by chuck martin
Friendly, fast and very knowledgeable! I had a few questions about the various synthetics they offer and got lots of information. Both gentlemen working were fantastic, I believe it was Dylan and NateService: Oil change
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October 2023 by Wanda Bedard
Stopped for top off of my oil. Oil cap left off- Oil ALL OVER engine compartment and running down passenger side of car- down 2.5 quarts by the time I got home. Emailed corporate after attempting to reach store. CRICKETS! This was the US 42 location at the end of mall road in FLORENCE, Ky
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October 2023 by Triple F
I was asked if I wanted the same oil change I got the last time and I said yes. When it was done my total was 90 something dollars. I probably paid half that last time. I asked which oil change he gave me and it was obvious the most expensive. The people was nice but way too expensive for an oil change. I won't be back.
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September 2023 by Audrey Cooper
Dylan at the Florence location in merchant st took great care of my car ! I was in and out very quickly! Great customer service like that is what make’s customers want to keep coming back!
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September 2023 by Jay Smith
Premium oil change. Had to remind them to do tasks that were printed on the receipt stating, in error, that they had done. Lazy and deceptive masking as inept and forgetful.Service: Oil change
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September 2023 by Makayla Wheeler
Everyone is so nice and the guys working don’t take advantage of me being a women and try and sell me what I don’t need. Thank you Take 5 for always making an oil change a good experience!Services: Air & cabin filter replacement
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September 2023 by Timotea Irwin
I normally do my own oil changes, but I have been so busy lately and I HAD to get the oil changed. I pulled in and there were 4 vehicles ahead of me. In 30 minutes or so I was already in. My oil change was just a little over $80 and before the gasps and OMG that's expensive, let's stop and think: 1. I didn't have to get the ramps, tools, oil catch pan and everything else needed to change the oil. 2. I didn't have to lay under the vehicle in this heat 3. The guys that were working the day I went were VERY NICE! 4. I didn't even have to get out of my vehicle. 5. I didn't have to go shop for oil and a filter. 6. It was super convenient. Will I pay this much to get my oil changed here again? Probably. I was greeted and welcomed when I pulled up, was given a cold bottle of water for my wait, all fluids were checked, tire pressure, washer fluid was topped off, air filter checked, fuel additive offered (which I opted to have added) and the staff was professional, friendly and attentive. Great job guys! Thanks for taking one stress out of my super hectic day!Services: Air & cabin filter replacement
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September 2023 by Clyde Jackson II
I really enjoy having my oil changed at Take 5. Having a busy schedule, Take 5 changed my oil and conducted a coolant exchange. The service was excellent and being a veteran. I received a 25% discount on the completion of everything. I highly recommend Take 5.
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September 2023 by Ben Norden
The guys there are great. Before I pulled into the garage, they gave me a free ice cold bottle of water on a very hot day. Take 5 outperforms their competitors on every level, the price is lower, the guys are hardworking and polite, and you’ll be in and out in under 5 minutes just like they say. They take the time to look at your air filter and windshield wiper blades but they don’t try to persuade you into buying anything extra like other places, they only bring it up for your concern and make professional suggestions. Also, the bolt on my oil tank was stripped and instead of just keeping it a secret from me, they installed a brand new bolt after they brought it up to my attention and I really appreciated that. Personally, I drive pass three other oil change places just to get mine changed at Take 5 because it’s a better experience.Service: Oil change
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July 2023 by Krystina E.
I had quite possibly the smoothest oil change experience ever here. I was taken care of by Nick and a gentleman who's name I didn't catch. They were both very kind, informative, worked quickly and gave me a great deal. They even made me aware of some damage under my car I didn't know about. In and out within 10 minutes, didn't break the bank and left smiling! I will be getting my oil change here from now on. Thanks guys!
