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March 2024 by Terry C.
They no longer have anyone to help just ATM to take fees What people left in there don't want to talk or help anyone
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July 2023 by michael martin
No drive thru, no tellers, go atm and can only make deposits. Had to get out and go to indoor atm which was inconvenient and no privacy because there were 2 other people waiting on atm.
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May 2023 by Casey Russell
What "bank"?! Went in on April 13 2023 to withdrawal funds. No tellers at the counter, but was met on the floor just one step inside the door. Yikes. Yasmin told me the bank is trying to have "longer conversations" to draw customers into the bank, and starting tomorrow they arent doing withdrawals inside. She tried to direct me to the ATM. Laughable. Like I can't imagine a single person who has time to spend at the bank, let alone WANTS TO. Needless to say I left, and will never return to this bank. Consider it solely an ATM location.
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May 2023 by Bob Smith
PNC Mount Zion is a fake Bank doesn't have any tellers nothing to do with money except for ATMs that's it. Just a heads up for anyone stopping in there
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June 2022 by randy webb
These people should wait to smirk and giggle when someone comes in and wants to open an account and wait judge them until they find out who that person is.Typical illiterate Kentucky personalities.
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January 2022 by Marcie Centers
This has been my bank for 18 years, and I am proud to say so. Every time I interact with them - inside or in the drive through - they are helpful and super courteous. Not sure when or how the bad reviews could’ve happened because I’ve never experienced anything remotely similar to their complaints.
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January 2022 by Ronnie Bennett
The fees are ridiculous mobile says 22 dollars then next day I’m overdrawn 293$ and nothing new hd came out the system they use makes no sense gotta get away from them
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October 2021 by Kanes mom Queena
I can’t wait to switch banks. No one here wants to work. If you go inside it’s like pulling teeth to get what you need done to be done. They are rude. I mean I know it’s PNC wouldn’t even call it a real bank idk why I even switched to them. They are not worried if someone hacks your account and steals your money. They are not willing to help just push you off to the 800 number. Why even have banks open then!?
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October 2021 by Sheena Hess
I can’t wait to switch banks. No one here wants to work. If you go inside it’s like pulling teeth to get what you need done to be done. They are rude. I mean I know it’s PNC wouldn’t even call it a real bank idk why I even switched to them. They are not worried if someone hacks your account and steals your money. They are not willing to help just push you off to the 800 number. Why even have banks open then!?
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May 2021 by Cassandra Holt
I'll be the first to say I had a horrible review for this location 4 years ago. I decided to give it another chance and I'm so glad I did. The people here are amazing, warm and kind. Especially Susan who greets you right at the front door! If you've had issues in the past, I urge you to try again.
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May 2021 by D P
Branch manager and staff went above and beyond. Great customer experience.
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February 2021 by Bernie Zeller
I have banked with this bank for years and they have been nothing but great. I think with COVID-19 and people being forced to work from home, it is difficult to have enough staff and it makes it harder. I would be a little more patient realizing things will change. I give 5 stars for them!
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February 2021 by AJ Maka
1 or 2 decent people work there. Rest of them aren't sure about customer service. I love the Fort Mitchell location
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November 2020 by Cody Hawkins
I am going to stop banking with pnc. I only needed one thing and they couldn’t provide me with it.
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June 2020 by Angela B
It's a Saturday. One drive through window. I've been here since 10:53. Its 11:19, and they are working with the 2nd car ahead of me. This is ridiculous. I get there is a virus, but not sure why they cant have 2 windows open at drive through.
