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April 2024 by Kunal Chokshi
Do not go here. Terrible customer service.
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May 2023 by Becky Powell
Horrible customer service primarily from manager “Alexis” at Florence mall location today.. to the point I’m taking time to actually write a review.Sparing the details, not only was she wrong and refused to take time to listen, she clearly cannot do simple math and was argumentative and unprofessional. Said things like “we do price changes pretty often” which is clearly BS.After she realized I was in hold with cooperate she finally heated me out but never apologized in the slightest for her manner let alone her mistake
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April 2022 by Becky Ratliff
Had appointments scheduled for girls to get ears pierced today. Not only they didn't notify me but act like it wasn't their problem. Not a 1st good experience.
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September 2021 by Pdot Renee Vigil
My daughter got her ears pierced on Saturday. I paid for a warranty in case something happened. One fell out in gym class today. We went in today, Tuesday at 5:49pm and the girl behind the counter says she’s closed and wouldn’t help us to re pierce my daughters ear. She said I needed to come back another time and suggested Claire’s, but the bad thing is that I would have to pay again. This place, piercing pagoda is supposed to be open until 7 pm. Tomorrow is picture day and my daughter needed her ear pierced as she has a short pixie cut and you can see the one earring. I went to Claire’s and had to pay again to get her ears re pierced. I’m disputing the amount I paid for the warranty and will never use this place again. ZERO stars!!!
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August 2021 by Meagan Parker
I did not receive an answer to my phone call so that I could inquiry about piercing services for my infant daughter. Thus I visited the location with my daughter and was turned away because the minimum age requirement is 4 months old. I visited today, now that my daughter is 4 months old and was told that no piercings were being done for the rest of the day. This is disappointing as it’s advertised that piercings are done all day, everyday.
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July 2021 by Anna Gregory
What ever you do , DONT GET PERICINGS HERE or anywhere that uses a pericing gun. You are putting yourself at high risk for infection, for awhile they allowed cartilage pericings , you should never perice your cartlige with a gun , it damages the cartilage. Claire’s or anywhere like this is not a place to get a pericing , they do not get the proper training and are not educated about pericings.
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May 2021 by Melanie I.
They were closed when I went to help my mom get her ears pierced a couple of weeks ago -- which was weird, because they were "supposed to be open." My mom was very disappointed.
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April 2021 by Catherine Grueter
Piercing Pagoda has quality products. The sales person was knowledgeable and friendly. Products are a little pricey but you get what you pay for
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October 2020 by Alana Gould
Myself and My Husband have purchased many things from our local Piercing Pagoda, the last items being a set of earrings for our child. While we were shopping the young lady behind the counter started telling us about their “Extended Service Agreement”and how it covered loss and damage. She said if 1 earring is lost bring in the remaining earring and they would replace it. This sounded great especially since they were a gift for a child. Well that definitely isn’t the case, it cover damage but not loss! It was a total lie to make the sell. Don’t waste your money on the extended service agreement, it doesn’t cover all that they tell you it does. Piercing Pagoda won’t get my business ever again!
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March 2020 by Cathy Wehrmeyer
failed to tell me that the earing was sold as separate units. I was thinking that it was 19.99 for both.
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January 2020 by James H
Awesome staff, and they had some good deals on earrings. My friend had both ears pierced today. It was a first time experience for me. We had a lot of fun, and we left feeling confident that everything would be fine with the procedure. They have a spray on product which not only prevents infection but also helps to heal the sites in half the normal time. ?
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January 2020 by Miranda Baker
Olivia was a class act with Grade A customer service. She pierced both of my nieces ears and had no problem making sure the spots were marked right or with dealing with a squirmy 1 year old. GREAT JOB!
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December 2019 by Danielle Bennett Hilsinger
Took my daughter to get her ears pierced. She was very scared, but the staff was amazing and took such great care of her! They also were so very particular about her piercing. Well worth the money! She had a great experience and is so happy with her “fancy new ears”.
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August 2019 by Pamela Walters
They were so great with my granddaughter
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June 2019 by Savanna Walters
Both mine and my moms piercing was crooked.mom had to have hers redone, but very nice staff.
