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December 2023 by Joselin Ingram
Great selection of high end pet products. I spent the most time trying to decide what kind of leash and collar to get for my dog (there were soooo many options), but decided to keep what I had for now
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November 2023 by Hollie Irwin
Kellie is absolutely wonderful! Very sweet girl and great with dogs! Definitely her passion. I took Blue Angel in and asked for specific things and her groom was done 10x more than I expected! Very happy and will be a regular with her! Blue looks adorable for her birthday!
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November 2023 by Dawn Reynolds
My son loves visiting this store while his dad is getting his hair cut next door. This store is always stocked and has almost anything pet-wise you could ever want. Items do tend to run a bit more here than a grocery store or big box store. They have a good selection of aquarium fish, but a rather small selection of any other animals.
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October 2023 by Vicky Brown
My lil girl always looks amazing,and always smells so wonderful. Thank everybody at The grooming at PetSmart from me and Houdini and Brown
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September 2023 by Katie Trenkamp
extremely disappointed in pet smart on turfway road in florence ky! they refused to take my dog for his grooming appointment over being late by 4min. They head groomer was rude and unfriendly! she tried to say she would not have time for him now, really?!? How about cut a minute off of each services i was receiving that day and we would be fine! Super disappointed!!
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September 2023 by Sparky Atlas
A lot of neat stuff here for your pet. I've got a dog & he loves coming here. Sniffing around the store & picking things out like toys. They have a grooming area, vet area also & adoptions. Lots of things to choose from accessory wise like leashes, collars, harnesses, outfits, shoes, cages, beds, foods, training collars, and things for cats, birds, etc. I'm more familiar w/ the dog section than any other area. For our boy it is nice. We find what we need when we stop in.
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August 2023 by Shaun Mathias
I went to PetSmart to pick up 2 car tethers for my dog and my daughter's dog to travel home from Florence,KY to my hometown which is a 5 hour drive. They worked great.
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July 2023 by Clayton Gross
One of the best Petsmart stores in the tri state if not the best. Daniel S was very very helpful in the store today with my fish tank stand! Great service and a professional attitude from all staff members here. I recommend dropping in for your pet needs!
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July 2023 by Jennifer Watson
From the ease of making the appointment on the phone, the excellent service from the woman who took my call to the excellent service of the two women who groomed my two dogs. The express service is ideal for our situation. Everyone was friendly and exceptional and treated our dogs very professionally. Thank you!
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July 2023 by Sara McAlister
Usually it is very busy after 4pm but it was not on the day I went. Everything is easy to find. I would have to say that they have better deals online than you see in store.
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July 2023 by Stacey Hodge
I came here today to purchase crickets for my bearded dragon. The employee that got them for me was extremely rude to me, telling me I am over feeding and wasting my money. I didn’t ask for opinions and I have done my research on making sure I have a happy, healthy dragon. Just get me what I asked for and move along.
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May 2023 by Council Construction
Nice store but didn't have saltwater fish selection which is solely what I was after. Now dogs they have it set up for dogs im pretty sure they do everything dog all the way down to in vitro fertilization.
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May 2023 by Ashley Alameda
We booked an appointment through the Petsmart app. We both work in Cincinnati and since we can leave our dog there all day, we booked him for Sat morning. We had errands to run so figured we would do that while he was there. This is the closest Petsmart to our house in Independence. We went to drop him off and we’re told he would only get a bath and brush. We told them that’s not what we booked and they said the girl that we booked with is not licensed to cut hair, but how were we supposed to know that if it let us book that on the app? They said the only thing they could do was reschedule for next Saturday at 5pm. We had plans. It’s not the cashiers fault so we asked to talk to the manager to let them know the company app was messed up. He gave us a discount for the next time (although not right away), and told the girl to put it in our dogs account notes. He left and she said she’ll take care of it after I leave, even though she was standing at the computer. So I left and don’t plan on going back. We got Ozzie’s hair cut at another place that’s Veteran owned and was over $20 cheaper.
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May 2023 by David L
Great staff and huge selection.The staff was friendly and knowledgeable. I was greeted the moment I walked in. There were also staff around the store that were more than happy to answer questions.The sheer amount of items in the store was amazing. Anything you could want for your pet was there.The only drawback (and reason for 4 stars instead of 5) was they were a little higher prices than local grocery stores. However, if your grocer doesn't have what you're looking for then PetSmart is likely to have it.
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May 2023 by Sam Cooper
Bought a second parakeet and the whole experience was great! The staff is incredibly knowledgeable and friendly!!!