-
January 2024 by Gary Jordan
My experience was unique. I viewed the car online, spoke with a salesman, and overnighted a certified check to them. I flew to Cincinnati and got an Uber to the store. Spending over 10k sight unseen, I thought it was not professional for them not to pick me up at the airport. Felt more like they didn’t care or I wasn’t important as a customer. 75$ Uber was better than walking, I guess. The vehicle was as they said and described. Although, it had not been washed or cleaned inside when I arrived. They did wash and clean it for me after I took receipt, but it was a long delay before I could start my 10 hour drive home. Overall, I would purchase from again. Paula was very efficient and helpful with my purchase.
-
January 2024 by Shawn Cole
Will not talk price at all. If its $10,000 that's the cost. Salesman would not even try to talk about price. Wouldn't even get up. Went up north got the same car 10k miles less and $3,000 less. Do your research first.
-
January 2024 by Sharon Garls
Johnny Lee of Midwest Auto Store was a great salesman for my car. First time buying an older car and he was so accommodating with my questions that I feel confident I made a great purchase!
-
September 2023 by meg
Mamadou, Johnny, The owner, And Everyone else working are amazing. Helped me get my dream car even with low credit. We were having troubles with the banks and they helped us tremendously to be able to buy my beetle! Thank you.
-
August 2023 by John Adams
AMAZING business!!!! If you go in here to buy a car, I 100% recommend talking to Johnny & Paula for any type of assistance! They are both fantastic people to work with. Life savers!! They have my business every time now! Thank you Midwest Auto Sales in Florence KY
-
August 2023 by Dave Neace
I live 100+ miles away and wanted to purchase a red beetle.I talked with the salesman and I offered to drive up the next day to confirm the deal. I asked about finance and he told me that they had to see my car first, which is fine. He was off the next day so I had to skip a day and could drive up on a Thursday and complete the deal. Here is the rub, no paperwork was filed, my application from the website meant nothing. The car was sold out from under me. I was told that it had a deposit on it. I was never offered the option to make a deposit and the salesman told me I have to make a deposit in person. I am sure this dealership could have taken a credit card over the phone for a deposit, but once again I was never offered that option. I certainly won't recommend this dealer, all the salesman had to do was ask and I would have gladly put down a deposit. Bad way of doing business.
-
August 2023 by Lori Procaccino
Johnny Lee was fantastic! No pressure and great customer service. He helped us get a great vehicle for our daughter! He was great about letting us take it to our mechanic to have it looked at. She loves it!
-
July 2023 by Marie Herring
My experience buying a car here was great. I didn’t feel rushed or pressured and Johnny (salesman) was very helpful and accommodating. Their follow-up (maintenance reminders etc) has also been really nice and everyone I’ve dealt with has been so friendly!
-
May 2023 by Jessica Pipes
Johnny was great from the time I requested information on a vehicle to the time of my son test driving to purchasing the vehicle. He made sure my son had no questions went over the car and made sure everything worked.
-
May 2023 by Rhodea Hutchinson
They say they have pictures but still they aren't posting them to prove their point because it's not true. I don't appreciate being called a fraud or being threatened. All I asked is for the work on my vehicle to be done right. I went and checked and there are several other complaints through the BBB. I wish we would have looked into it more before we committed.UPDATE! We did get the old part back I am going to try to add a picture. It does look as if your shop did damage it which would cause the issue. I have reported the issue with the BBB.I wish I could rate this place 0 stars. We bought our pathfinder here which was a nightmare to begin with. Now only a year later we have had it back in the shop for like the 6th time. The lights, hatch, A/C, and window. Not all of those were fixed properly and it took days for them to do the work. We have the premiere warranty which we pay extra for and we have had to pay out of pocket so much already. This last time the A/C was to be replaced when we got it back the heat wouldn't work hmmm but that wasn't their fault and we had to pay out of pocket for that to be fixed and they are rude over the phone and do not listen to anything you say, no matter what they will not take responsibility for anything they do when your vehicle is in their procession. I would not buy from them!!
-
May 2023 by Dewayne Kelley
The class of a high dealership with the feeling of a small hometown. Thank you so much Johnny and Paula for helping me and my wife get our son the car if his dreams.It was so worth the 7 hour round trip!!
-
April 2023 by eva austin
I am so excited with my new car! I went to Midwest Auto Store and met with an amazing young woman named Paula. We walked the lot discussing what I was looking for and she found me exactly what I wanted and needed. My funds are limited but between my trade-in and Paula’s magic, I was able to get a great car at a great price! I highly recommend you go see Paula at Midwest Auto Store. In fact, my son is going next week!
-
April 2023 by Mariah Miller
First and for most Paula is AMAZING! She will work with you and for you to get you the car you want and with the best deal. 10/10 recommend to purchase a vehicle here!
-
April 2023 by Jennifer Lee
I just had an amazing car buying experience at Midwest Auto Store. My salesperson, JR was very attentive to my vehicle needs. Paula and the other office personnel helped me obtain an auto loan that fit into my budget. I love my beautiful "new to me" red Chevy Impala that has all the bells and whistles! Thank you Midwest Auto Store!
-
March 2023 by Bill G.
I'm very disappointed in the office personnel. They simply lied to us. After we decided to buy a vehicle, they pitched their extended warranty. We were told that we would be able to get oil changes for $30. Two weeks later, when I tried to use that benefit, I was told the price just went up to $45. I understand that prices increase occasionally, but they made a commitment to us that we would receive $30 oil changes because we were buying the warranty, and they didn't follow through with that commitment. We were told the only maintenance requirement to keep the warranty in effect was regular oil changes. That was also a lie. We were also led to believe that the warranty covers more than it does. This morning when I called to cancel the warranty, I was told it can't be cancelled. From what I've learned in my research, that's also a lie, but they're going to make me work to get it cancelled. I'm extremely disappointed.An update to my previous review: I contacted the Better Business Bureau, and they contacted Midwest Auto. In their reply, Midwest blamed the oil change price increase on an outdated brochure, but we were also given that price from the warranty salesperson on the night of the purchase. Second, when I first called Midwest about canceling the warranty, I was told by the lady I spoke to that the price change from $30 to $45 had occurred a few weeks after we purchased the warranty. Their stories aren't even consistent. Ultimately, it doesn't matter that they increased their prices in general. What matters is that they told us that we would get oil changes for $30, not just on the car we were buying, but on all cars in our family, if we bought the warranty. They didn't say the price could increase along with a general price increase. We were told our price would be $30, period, and that's one reason we bought the warranty. They tried to justify their deception by claiming that $45 "is a steal price and I'm sorry that you don't realize that as everyone else is selling that for about $90 or more". That is completely missing the point. It also just adds to their string of lies. When I found out they weren't going to live up to their commitment, I called around and got an oil change and tire rotation for $48.36, including tax.Midwest didn't respond at all to the other aspects of our complaint except to say "we don't feel that we have by any way, misled you or misrepresented anything in the way that you are stating". However, in their reply to BBB, Midwest said, "(As) Part of the sales process you were given a written paper of everything that is covered under the certified warranty and an explanation what it takes to maintain it." That is completely false. Two weeks after our purchase, Midwest sent us the warranty with instructions that we sign it and send it back to them.In their response to BBB, Midwest contended that our complaint is a simple instance of buyer's remorse or a situation where an inexperienced consumer was overwhelmed by the information involved in buying a car. I'm 64 years old and have bought many cars in my lifetime. This is, instead, a case of a consumer recognizing and resisting dishonest business practices.
