-
September 2024 by Northern Kentucky Stargazers
I took my car in because the check engine light was on and the error code indicated that I needed to get the issue repaired immediately. The person at the counter asked if I had made an appointment. I answered no because how could I have made an appointment for something that happened 30 minutes ago? I was told the earliest they could look at my car would be October. This was on September 4th. Two different people, including the service department manager told me they only have two technicians, which has been the case for the past two years to my knowledge. Seems like they've had enough time to address staffing issues.
I didn't expect to get immediate service. Honestly I would have understood if it had taken a week to diagnose, order parts, and complete the repair. But to tell a customer they have to wait for a month before they can even look at the issue? Any reasonable person should realize this is completely unacceptable. Making matters worse was the fact that no one I spoke to really seemed to care. It was all staffing excuses and incredulous looks that I, the customer, would have the audacity to expect service within a reasonable timeframe.
This is not a "Hyundai sucks I'm never going to buy their cars again" rant. There are hundreds of moving parts in cars, 99% of which I don't understand. Cars have issues from time to time regardless of the brand. But this poor level of customer service, along with the palpable "I don't care about your problem" attitude I received has convinced me that Kerry Automotive doesn't want my business. They have proven themselves unreliable and rude. I will go elsewhere when I purchase my next vehicle.
-
September 2024 by Just Shia
Seth was awesome! He took great care in working with my nephew. He wasn't pushy. He was thought and kind to my nephew. Buy a car from Seth!!
-
September 2024 by David Nelson
Justin Brierly met all my expectations of me being a first time buyer
-
September 2024 by Will Happel
Got the car we wanted at a good deal. Justin and Jeremy were great to work with.
-
September 2024 by Benjamin Dobler
Worked with Oliver to lease a new Hyundai Sonata for our family. He was friendly, easy to work with, and did not pressure us into a sale at any point. Everyone in the dealership seemed to work well together and were easy to talk to. We went to every Hyundai dealership in the Cincinnati area and this one was by far the best.
-
August 2024 by Ivan Pomales
Amazing service
-
August 2024 by D Elliott
Patrick was awesome abd loved the experience!
-
August 2024 by Erin Terrell
Highly recommend Oliver at Kerry Hyundai in Florence, KY! He made my car buying experience very enjoyable. He was very personable and knowledgeable and made the process quick and easy.
A lot of people think car salesman can be pushy, but I can tell you Oliver was the opposite. Ask for him if you are in the market for a new Hyundai!
-
August 2024 by Bill Ryan
Sold premier protection, was told anything happens to the paint its covered. Not true. 40 years of driving and this is the only vehicle where the paint is flaking off the hood.
Left message with finance who sold me the coverage and emailed the dealership.
No response after 6 days.
Apparently they were laser rocks that only remove paint and leave no impression?
-
August 2024 by De'Anna Schwarberg
Tylor is very informative and helpful
-
August 2024 by Randy York
Great service tylor from tylor
-
August 2024 by Amber Prather
Tylor York really made me feel At ease when I first got there. He showed up and showed out! He is one of the real ones!
-
August 2024 by Stacy Marie
Tyler and Tony were ABSOLUTELY AMAZING!! If your looking for a great car and someone who is honest and won't just sell you a vehicle to get money, then those are the guys for you!!!
-
August 2024 by Jana Guido
The easiest time we’ve ever had buying a new car! The people at Kerry Hyundai of Florence were terrific and made the whole process so easy. Ask for Justin! He was fun as well as knowledgeable and thorough when showing us the car.
-
August 2024 by Tara Miller
Justin was so helpful and great to work with! He made the purchase so fast and easy! Everyone at this location was fantastic to work with!
