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March 2024 by Aaron Vanbibber
Matt is outstanding at his job. I learned quite a bit about my personal business that I didn’t know prior to my appointment. Highly recommend doing your taxes with Matt at Jackson Hewitt on mall road.
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March 2024 by Kelsey Partin
Me and my kids just love coming to Jackson Hewitt!!! So polite, just all love in there!! Really fast!! We have our number one tax person!!!
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February 2024 by William Abbott
We were fortunate to once again get Kawi Mason to prepare our taxes. Fast, Friendly, and listens to what we want. She is the reason we don't have our taxes done at other places closer to home.
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May 2023 by adam robinson
Made something that is dreadful seen not so bad . Matt was beyond helpful and I will recommend him and Jackson Hewitt to others!
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May 2023 by Carla Sparrow
Matt was very helpful and professional in filing my returns.
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March 2023 by Stephanie Crawford
The gentleman that prepared my taxes was amazing. His partner was equally as nice. I appreciated the time he took to walk me through everything and overall I had as nice of an experience that taxes can be ?
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February 2023 by Leila Racke
I have been working with Jackson Hewitt for four years and have never had a problem til this year. They estimated my return from my pay stubs and came back with a substantial amount. I went back to file my taxes with my w-2s and the refund they gave me at this time was almost 7,000 dollars less than the first time I went in. The second appointment was the one with the right amount, but the concern was the difference between the two amounts and they gave me two different amounts to be paid for services. I feel like they should stand by the advertisement they send through their website and television ads for the guarantee that taxes will be done right or the return is free plus an additional 100 dollars.
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February 2023 by Tosha Young
They are very nice and easy to work with. They are always there if needed. I go every year and am very satisfied.
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February 2023 by Nila Hawkins
Mat was great! Will see him next year.
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February 2023 by Kathy Renchen
friendly,quick,and professional
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September 2022 by Zoey Dunford
I’m not sure where to start, the lady that helped me was amazing! I dropped my taxes off to be done while I was at work. I thought this was going to be a great experience, due to how kind the personal was! Here comes the bad, I did not receive my taxes until June! Due to incorrect numbers Added to my return. I received a letter from the irs saying they owed me money due to the mistakes made. Lastly, I chose the card given by Jackson Hewitt, everyone said I would get my taxes back faster. Well, the card through Jackson Hewitt was a mistake. The card is through American Express that is not accepted by anyone. Trying to activate the card was obnoxious, spoke to multiple people to get the card active. They sent 3 different cards in the mail, and they were extremely rude when calling. The whole entire experience was exhausting. I would steer clear and go through H&R Block, this was the first year I did not use them and I regret it!
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July 2022 by Zoey Barnett
I’m not sure where to start, the lady that helped me was amazing! I dropped my taxes off to be done while I was at work. I thought this was going to be a great experience, due to how kind the personal was! Here comes the bad, I did not receive my taxes until June! Due to incorrect numbers Added to my return. I received a letter from the irs saying they owed me money due to the mistakes made. Lastly, I chose the card given by Jackson Hewitt, everyone said I would get my taxes back faster. Well, the card through Jackson Hewitt was a mistake. The card is through American Express that is not accepted by anyone. Trying to activate the card was obnoxious, spoke to multiple people to get the card active. They sent 3 different cards in the mail, and they were extremely rude when calling. The whole entire experience was exhausting. I would steer clear and go through H&R Block, this was the first year I did not use them and I regret it!
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May 2022 by Alisha Ray
I use to go to h&r block but they kept screwing up my returns over and over. Went to Jackson Hewitt last year and liked it and then this year I went to the office closer to home and got Matt and loved him. He was very helpful and he even fixed something from last year for me. Getting me more money, I asked to make sure he was gonna be there next year bc I will be coming to see him from years to come
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April 2022 by Rick Fink
Matt was a great guy had all our taxes done in no time and i don't like going and getting my taxes done but Matt was quick and had it done whatever the come out was thanks Matt
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March 2022 by cindy harbeson
The young lady that did my taxes which her name is kiwi was very polite, kind, and customer-friendly.
