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August 2024 by Merry Keating
Staff was professional, and the technicians expertise was obvious. Previous mechanic said it could not fix loose blinker that sometimes worked and sometimes didn’t and also dash lights. So I took it to the dealership and they also said they could not fix it because the car was too old. so I took it to Grout automotive and they fixed every single problem that the car had and for a good fair price! I highly recommend these guys!
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August 2024 by Kaedin
Did amazing the first couple times with my car. Until I just discovered that the reason why I can't get the abs light to turn off. Is because they had somehow cut my ABS cord. My abs worked perfectly fine until I had some work done. I took it back and told them about all the lights that were now on. They said since it's running fine nothing is wrong. I just had to get emergency work done by a family member who is a mechanic because I'm low on funds. And found that my ABS wire is completely cut. 100 percent not okay. I thought grout was the place I was going to go to for the lifespan of my car. But I have changed my mind.
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August 2024 by HariNarayan Grandy
Greg is helpful, honest, and kind. I live 1,000 miles away and was thinking of buying a car in Florence, long distance. I called Grout Auto to see if they would take it for a test drive for me. I said I’d pay them for the service. Greg took the car for a test drive, and then conducted an actual inspection of the car. He was thorough! He called me and told me what the problems were. Gave me an honest, detailed opinion. All this, knowing I wouldn’t be a customer of his. He also refused payment for the service because he did not want to be biased in his assessment. He and the woman I spoke with (I assume his wife) were extremely kind from beginning to end. I wish I could transport them to my town to be my mechanic. It’s hard to find someone like Greg these days, who genuinely cares about his customers, strangers, and probably everyone else. Thank you Grout Auto!
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August 2024 by Chris
I sensed real genuineness and honesty. Prices too high for my taste. But I would guarantee they would do a great work
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July 2024 by Solomon Hyun
This is the second time I’ve had one of my cars worked on here. The service is beyond top notch, fantastic service and communication. Our car was ready quickly and the service cost was extremely fair. They go above and beyond with the work. I’d highly recommend this place.
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July 2024 by Bobbeh Witchie
You will wait, fair warning, but with everything in life, you get what you pay for, and the quality work you get from Grout Automotive is worth the wait. Their pricing is fair, and they really do go the extra mile. Thanks for all your hard work and your patience with all my phone calls.
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June 2024 by Blue Adventurine
I went there for my fluid tank, but they removed my dashcam and tried to put it back by placing a double-sided tape.
I drove off from this shop, and my dash cam fell while driving. When I reached home, I put the dash cam back and saw the double-sided tape. What the hell is this double-sided tape doing on the windshield? They don’t know how to put the dashcam back, so they put a tape on it. What is the connection of the dashcam on the fluid tank that I went there for? Why is it necessary to remove my dashcam?
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June 2024 by brad mixer
I cannot say enough about this business. The customer experience from start to finish was most enjoyable. Honest timeframes, fair prices, good conversation with owner and I walked away not feeling like I had been talked into something I did not really need. Highly recommend using them for your auto needs.
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June 2024 by Darrel Hutton
I met Greg back when I was still working and he fixed our rag-tag trucks and kept them on the road, so naturally when he opened his own shop he was an obvious choice, but now he has grown and he hires good help because his name is on the sign out front. He cares about people and he's honest and fair. Who else would you want working on your car? This is the place to go. He'll fix what needs to be fixed, and he won't do the things that don't need fixing. A-1
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May 2024 by jack wagon
Fair and honest garage
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April 2024 by Michael Newby
Just stopped in to ask questions
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March 2024 by Jonan Montes
Well care for! They know how to get it done. Did have any hassle with them
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January 2024 by Mrs. Marlene
Highly recommendable! Went there after being told by a previous shop I needed certain repairs that were around $1200.00 to be told by Grout what really needed to be fixed. It was hundreds of dollars cheaper. Very pleased with their work and honesty.
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January 2024 by Nahla Leo
Greg and his exceptional team have truly proven themselves to be unparalleled in their field. As a devoted customer since the year 2016, my seven-year journey with them has been nothing short of remarkable. Greg's unwavering commitment to honesty has been a beacon of trust, creating a lasting impression. Moreover, the quality of service provided by Greg and his team is consistently outstanding, making each interaction a testament to their dedication and excellence.
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January 2024 by Marlene
Highly recommendable! Went there after being told by a previous shop I needed certain repairs that were around $1200.00 to be told by Grout what really needed to be fixed. It was hundreds of dollars cheaper. Very pleased with their work and honesty.
