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“Michelle was a lifesaver, I am disabled, and live a distance from the bank. She went above and beyond the call of duty, took the bull by the horns and led the effort to fix my issue with setting up online payments.Michelle helped me set up my account online, correct errors in my original account from the car dealership, and set up automatic payments. She’s the best!”
“I absolutely love Huntington Bank! The staff is always friendly and helpful. I like the 24 hour grace on accidently going into a negative balance, plus they make every effort to let you know so you don't have to pay an overdraft charge. I have been a customer for 6 years and have never had an issue. I can't day the same for US Bank. I had been a customer for over 20 years and had quite a few issues with them.I guess my only problem with them is that since i moved, I no longer have a location nearby. It would be great if they put one in Campbell County.. A great location would be around Newport Pavillion or The Newport Shopping Center, because they have that new Newport Gaming spot. The places I mentioned are very high traffic areas. Huntington, please consider it. ♡”
9AM - 5PM
8480 US-42, Florence
Banks
“Been coming here for years and they’ve always taken great care of us. Parking situation has gotten pretty difficult with the traffic pattern change but it is what it is. Build another location in Union? ?”
“I love my bank in Florence, Ky.,I recommend them to everyone of my friends. The manager is so very friendly and very knowledgeable of the banks resources. The whole office there is friendly, helpful, always greets you with a smile and willing to help you with any question you may have..”
9AM - 5:30PM
7434 U.S. Hwy 42, Florence
Banks
“While Heritage Bank is not as sophisticated as some of their competitors, their service at this location is superb. The staff here is both patient and friendly. Recommend you consider them when looking for a local bank.”
9AM - 6PM
330 Mt Zion Rd, Florence
Banks
“I have been w/them since they changed from Bank of KY, & have always been treated like gold, even being on the poor side, except just 1 person, yrs ago, who actually did treat the poorer like dirt, so i reported it, & they took care of it immediately. I only don't like the leaving of Independence branches, as for me, the drive, even though 20 to 30 minutes, is a pain, the service has been outstanding, & its not worth leaving for a questionable bank.”
“I have never before dealt with a bank that was so understanding, proactive, easy to deal with and customer friendly. Thank you for all you do, I will always make sure that I'm paying first the loan I'm having with you, before any other bill ;)”
“Applied for a credit card, but it took longer than expected and didn't get sent though, but the staff was very friendly and explained it all to me and resubmitted my application for it”
10AM - 6PM
7685 Mall Rd, Florence
Banks
“They are very helpful with what ever I have going on with my accounts. I have never had to wait over5 minutes.this is the bank I live in Hebron. We have a us bank but I don’t go to them.”
9AM - 6PM
5993 Merchants St, Florence
Banks
“Everybody is very friendly and they go above and beyond for the customers. They made every process I was going through fast and efficient and very helpful I highly recommend PNC Bank.”
9AM - 5PM
4899 Houston Rd, Florence
Banks
“This review is for Chase Bank on Houston in Florence ky. Most specifically Katie and Daniel. They truly care and worked with my mother in law and I on tough situations. They saved a 30 year account because all other branches were very rude.”
“I wanted to investigate loan rates before making a significant purchase so I called a couple different banks in the area. I lucked out spoke to the most delightful banker at the Houston Road location named Jessica. She took the time to understand what I wanted to do, she asked great questions, and was able to explore a few different options that were personalized to me. She had me consider every bit of my overall finances before making a recommendation and by the end of my conversation, she felt more like family than just a banker. I cannot express enough how rare it is to find such a personal, thoughtful person at a time when finding good help is so hard these days.”
“I would like to give Eli and manager Steve ten ⭐. I had a recent issue with my account and desperately needed it fixed. Steve was able to come up with a quick solution on a Friday afternoon - I was on my way in less than fifteen minutes. I've always had good experiences with employees from this location.”
9AM - 5PM
400 Mt Zion Rd, Florence
Banks
“This has been my bank for 18 years, and I am proud to say so. Every time I interact with them - inside or in the drive through - they are helpful and super courteous. Not sure when or how the bad reviews could’ve happened because I’ve never experienced anything remotely similar to their complaints.”
“Very helpful when a online banking issue caused my rent to pay late and me to incur a late fee. They listened to me, helped me, and signed a letter for my rental manager so my late fee could get forgiven. I have loved US Bank since switching in March and they have definitely made a lifelong customer out of me!”
Open 24 hours
4674 Houston Rd, Florence
Banks
“I had 2 fraudulent charges to my card recently. Having to deal with the issue was annoying but getting help from Citi Bank was great. I was honestly surprised in the best way. I plan to be a longtime customer because of the excellent customer service. Really appreciated.”
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“I've banked with Central Bank for nearly 30 years. Although there are several banks close to my home, I drive 20 minutes to the Central Bank nearest to me. Their genuine concern for their customers is unparalleled and worth every extra mile. I will never bank with anyone else! Marty Ward”