-
April 2023 by Alyyreising
I urge everyone to avoid any and all 5/3 banks. Do not go through them. They have charged me numerous unexplained fees, countless overdraft fees. My account has never been in the negative. I spoke to 7 different people at 7 different locations, every single person had a different reason as to why I was charged these fees that are supposedly non reversible. I am now $148 over drafted from these fees. I am on a fixed income. This amount is taking almost half of my paycheck. I will now be behind on my bills due to their errors. I have researched this and read many stories and lawsuits on how they take several days to take purchases out of your account, so then when they clear, on THEIR end your account is in the negative (supposedly) so they take overdraft fees. Although it doesn’t show this way on our end. It’s their way of scamming us. I’m extremely cautious of my account and manage my money very well. Their overdraft fees are $37 per charge and $25 every week your account is over drafted. This is ROBBING people. No credit Union or bank I have ever went through has ever charged this much. I’m closing my account out here and going through my old credit union.
-
April 2023 by David A.
STAY AWAY from this bank!!!!They lied to me about deposit funds being available the next day. The next day the manager said 'we have every right to hold the check for 10 days' even though I could prove the check was good. Every customer service person I talk to says something different and I am not confident I will get access to my funds tomorrow, the tenth day. We'll see.
-
November 2022 by Jacqueline Ortiz
Is a fraud they offers to give you 250.00 if you open an account and deposit 1,000 in the first 90 days. I did it and they never gave me the bonus. Second, customer service is the worst. They blocked my ATM and when I went to the branch in Florence, KY told me that I had to wait 5 days for another one to arrive by mail even though I told them that I needed an emergency one since I was going on a trip. Third, someone committed fraud with my account where they stole 700.00 from my account. They made me the temporary refund required by the federal laws governing the banks, then the bank took back the $700.00 from my account claiming that they could not recover the money of the person who scammed me even though it was for zelle. So I can use the bank to do fraud and they don't do anything. Customers lose money and the bank does not comply with the law of reporting these frauds. I never recommend this bank to anyone. Don't make that mistake if you want to have your money safe. Don't do it. The other banks are better.
-
November 2020 by Paige Shinkle
I would NEVER recommend this bank. My account has been hacked twice since January and all 5/3 has done is send me a letter stating that my account information has been compromised with no information as to how. They’re really out doing a “5/3 better.” ?
-
March 2019 by Farron Vanover
Fat blonde lady in office on right with smarta** attitude made me want to close my account
-
August 2017 by Pamela Lay
They all go out of their way to help with everything. Best service,friendly faces and professional. Debbie is one of my favorite there. Tell her I sent you.
