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October 2024 by Paul Jarr
Got to there at 9:30 when the building opens on Saturday for a 9:30 tire appointment. Had to wait for Costco to open the front doors and the line to get in. Then wait in line at the counter for them to finish processing the 2 sets of customers in front of me. First words out of the technician’s mouth when he got my name, “you’re 5 minutes late.” Then he took 10 minutes to finish entering things into the computer. All for them to say, “you’re 15 minutes late now, so you missed your appointment. We will take you as a walk-in, but don’t know how long this will take.” THEY HAD LOCKED, EMPTY BAYS WHEN I PARKED AND WALKED INSIDE! Costco was still raising their front doors while I was talking with the tech at the counter. How am I “late”!?!?
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October 2024 by Chris Doolin
Very disturbing experience, I brought my vehicle in for a warrenty flat repair and they called right away to try & sell me 4 new tires, I understand sales so I had no problem with that. They said they repaired the tire and I was satisfied. However when I woke up this morning the tire was flat and had the same staple in the tire that I brought it in for. Tire repair is not something to lie to a customer about. Doesn't seem like Costco..
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September 2024 by Chris Butler
Blake and Em at the tire center was extremely helpful. Very up front and honest. Long story short this repair took me 3 trips to Costco and Blake realized this and went out of his way to give me a call and recommend what’s best to save me time. I’ve been to many tire shops in the area and this one in my opinion is the most honest and does repairs the right way. Turns out the shop I used to go to used the wrong socket and stripped my lug nuts. Costco has the right tools and was able to replace them with new lug nuts I bought online. Thanks guys!
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August 2024 by Stephen Fricke
Saved big on tires enough to pay for my membership and a bunch of hot dogs and pizza?
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August 2024 by Andrew Matschiner
Great technicians and quality work but often understaffed. 3 hours to replace 2 gauges.
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March 2024 by Ron Kerby
NEEDED A FLAT TIRE FIXED, TIRES PURCHASED FROM COSTCO, MIKE MET ME AT SERVICE COUNTER TAKING CARE OF TIRE REPAIR AND EXPLAINING SERVICE ON TIRE, GREAT SERVICE AND MIKE WAS GREAT AT CUSTOMER SERVICE
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November 2023 by Lori A.
I really wish costco had curbside pickup. I feel like I'm going into battle with my shopping cart for just a couple of key items. with other stores offering more selection on bulk pricing I wonder if it's worth the extra work.
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November 2023 by Mark Hahn
Great price and fast service
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September 2023 by Yushi N.
Economic, speedy, trendy.Whetted my appetite by making my rounds on the free samples. (At the canned beets sample stand I informed the worker, "Tastes like beets.")Food court food was not bad but not good. Why are people going feral over it idk. Is it the mems. Dessert was round 2 of free samples.Goddamn I love Costco.
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August 2023 by Matt Wells
Service was slow despite having an appointment. When I got home I realized that they took off the nice quality factory valve stem caps and put on a set of cheap, mismatched, and bright green caps. They look obnoxious. They also left my wheels covered in the grease the used to get the tire on the rim.When I called to request my old caps the associate (I think his name was Todd) told me they replace them so that you know they were nitrogen inflated, and that my caps had been thrown away. I told him they should ask the customer before throwing away perfectly good parts, and replacing them with a mismatched set. His response to me was "I'm not asking for your opinion, I'm telling you the facts of how we do it."I then spoke to a manager (Jeff) who was dismissive of the whole situation. He told me he wouldn't replace the caps but I could buy my own, drive back to the store, and have the cost reimbursed as long as I brought a receipt.When you factor in the cost of the tires (same as other shops), the slow service, no alignment, wastefulness of throwing away perfectly good parts, and the rude service I'm not sure what incentive there is to shopping for tires here. I know I won't be back.
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July 2023 by Mike Carone
The guys at this Costco tire center are nothing short of amazing. My wife and I were in town for a wedding and picked up a nail in our tire 4 hours before the wedding. The guys at this tire center got us in and out in an hour. I was blown away by their helpfulness, especially in light of their busy schedule.
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July 2023 by David Kennett
Had my tire patched from a nail. Quick and efficient
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June 2023 by Mary R.
I was a member for years I loved that store. Then I had a customer service representative cheat me on my return. I had eye surgery and I made a mistake of telling her I couldn't see. The same representative did the same thing three times. I told the manager Todd and Brad . I even ha a customer service manager tell me that I ate half loaf of bread before I brought it back. She embarrassed me. Of course I didn't the bread was stale. I did receive my money back? The visit with the third refund Todd gave me back my money. Brad would act like he was going to talk to me but he would answer when I called him back. I guess because I'm elder they treated me like I was dirt. I was followed around the store by security? The last time I took back around chuck because it was topped with beautiful red meat then the middle was brown. I turned in my card. Todd a manager got a person from customer service that was not nothing but an employee acting ! I know that because when I went back in the last time I showed her card. I was so embarrassed plus I'm physically sick. I was so upset. One more thing my cold bag that the customer service representative kept. Todd wouldn't get me another one? Is there a problem with returns at this store and are the managers involved in it?
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February 2023 by Roger Brunson III
I like it there. The people are friendly and it’s clean.
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February 2023 by Glenn C.
Similar to ohio costco stores, except they have a liquor store in the front with wine, lots of bourbon, and minimal amount of vodka and tequila. Snack bar ordering is thru a self-service register. Saturday store was packed with people and lots of samples.
