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January 2024 by Kathy Mills
Eddie and I have been using Costco for probably about 3 years now, and we always get great service. Josh, Mike, Stephanie and the gang recognize us upon sight, they see us so often. We appreciate them all. And we miss our dear friend, Ian.
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May 2023 by Savannah Johnson
Prescriptions are never ready even after calling hours ahead or refilling days ahead. Constantly being told it will be 10 more minutes over and over while waiting.
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May 2023 by delilah neace
Never refill my husband pills on time. I get a text to refill and a week later no refill done. Going to find different place to go.
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May 2023 by TeriJ
The pharmacy at Costco is always very helpful and knowledgeable.
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March 2023 by Dana Zub
Lunch break is one hour !!! Insane when you are there with sick child who need medicine soon as possible !!!
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February 2023 by Glenn C.
Similar to ohio costco stores, except they have a liquor store in the front with wine, lots of bourbon, and minimal amount of vodka and tequila. Snack bar ordering is thru a self-service register. Saturday store was packed with people and lots of samples.
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February 2023 by Bailey D.
There's nothing quite like a good Costco run. From the samples and sales, to their signature $1.50 hot dog and drink combo - I always leave this store with a smile (and a considerably lighter wallet).Speaking of the food court - I'd like to shout out some stellar service last Friday night. I, like many of the other shoppers, decided my shopping trip wouldn't be complete without a whole pepperoni pizza to-go. At $9.99 a pie, this is a total steal. I was alerted that wait times may vary when I placed my order, and I did indeed wait around 20 minutes. But I didn't mind at all - because the crew behind the counter was hustling hard, and doing the best they could on a busy weekend evening. I opted to drop my groceries in my car and then come back in to pick up my pizza, which worked out perfectly timing-wise. By the time I got home, my pizza was still hot! Even though it was worth the wait, I did take note of their call-in ordering option, and will probably do so when I arrive at the store, so I still have plenty of time to shop before picking up my pizza. This Costco can get pretty busy - especially since it's one of the only locations for miles. If you want to avoid the crowd, I suggest stopping in on a weekday evening (mid-week is probably best). I avoid visiting on Sundays if at all possible - there's a mega-church next door that they share much of their clientele with. Similarly, this location gets pretty packed throughout the month of December.
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January 2023 by Anthea C.
I had a membership with this location when they first opened around 2015. It was lovely with kind employees, helpful guides to know what to expect at checkout and how they differed when it came to the membership system versus a regular grocery store, and an overall knack for customer service. Prices were great and my family was happy. I canceled a couple years later due to budget constraints only, no issues with the company.However, that sentiment has entirely changed in 2022/2023. Both of the women working the Membership counter in the evenings absolutely should not be in customer service in any way. Rude, mumbling under their breath, rolling their eyes, talking to each other about how sick of their job they are. One of the employees had the nerve to accuse me of lying my membership status when in reality she had me mixed up in the system and didn't apologize when proven incorrect.Overall, customer service is poor in all areas of the store. I witnessed a stocker berate a customer for standing to the side on her cell phone when she was looking up an item on Costco.com. As long as that customer isn't in anyone's way, it's no one's business what she does on her phone. Don't take your frustrations out on innocent parties. I've worked retail half my life and know better than to treat people like this.TL;DR: Store has gone downhill, crowded with rude employees and apparent management issues causing rude behavior from staff.
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December 2022 by Reese W.
I expected the place to be busy due to the holiday rush but everything was so lined up and inconvenient. I wanted to return a shirt, I sent my daughter in to return it while I ran and grabbed gas. I did not know you had to be older than 18 to return a shirt. The return employee was rude to my daughter.
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December 2022 by Bernie Zeller
Our first experience with Costco pharmacy. The lady that took our prescriptions was aggressive right from the beginning…. Said throwing too much information at one time… give her time … the two men were very kind. Won’t use again.
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November 2022 by Kris R.
As far as wholesale shopping experiences go, I think Costco has about perfected the experience. I don't benefit as much from the wholesale food items because I don't have enough mouths to feed before the food would go bad. However, I definitely take advantage of the nonperishables, clothes, liquor store, gas, tire center, etc. I really like the clothes section. The options are forever changing and there are some pretty good brands represented, including Eddie Bauer, FILA, Adidas, Levi, Banana Republic, Spyder, etc just to name a few that I've seen. Please note, this Florence location has a liquor store and you do NOT have to be a Costco member to take advantage of the discounted alcohol prices. Also, to really get the best bang for your buck with Costco, I recommend getting the Citi bank card, as well as utilizing the Costco app, including the travel offerings (ie discounted car rentals, hotels, travel packages). Costco has relationships with some car dealers who agree to provide no haggle pricing. However, I've never used this and I'm not sure if it is as good as it was once described to be due to the pandemic, chip shortage and overall issues with auto industry and price hikes. I probably sound like a Costco spokesperson. I'm not paid or sponsored in any way. I just really enjoy Costco. I've been to other wholesalers, I have a particular one in mind. As far as everyday shopping for groceries goes, the experiences are pretty similar. The beauty of Costco is in all of the extras that you might not initially know about. One thing I dislike is that online pricing for items is generally a couple dollars higher for the same item. They claim that this is due to shipping and handling but competitors also deal with S&H and don't have different in-store and online pricing. They also offer military sign up discount for those that qualify. Check it out. Don't forget to grab one of those giant hotdogs or some pizza. I doubt you'll be disappointed.
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July 2022 by Angela A.
This Costco is nice. A little Bizzarre to get to. Ample parking. Nice clean club. I actually stopped while driving through town because I was having an issue with my tires and had bought my tires at my local Costco. The guys in this tire center were absolute jerks and refused to help me. I arrived at 10 AM and they told me that I could sit around until maybe 6 o'clock and they could get to me. They were unwilling to even answer my questions. I was highly disappointed. This is not the customer service I am used to it any Costco club.
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July 2022 by Dlinde
My wife and I got our second booster shot for Covid last night. The pharmacy staff were awesome. They were friendly, professional, knowledgeable and efficient!! Neither my wife nor I felt the needle stick. We even went without an appointment. Super staff that I highly recommend.
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June 2022 by Zafarrano W.
Trying to post a photo of my newly opened package of ghastly midget Brussels sprouts packaged -- organic -- for Cosco by 4Earth Farms. Shame the photo won't download, because you'd enjoy (or perhaps dread) seeing these tiny (lady-finger sized) Brussels sprouts and the Chain-Saw Massacre dirt and warping of the poorly nourished children of grown-up, real Brussels sprouts. I photographed them -- cut open autopsy style to reveal the blue-bruised innards -- along side a US currency 25-cent coin, so you'd see that few in the bunch excel the quartet coin in width. Amazing, isn't it, that prices enlarge while quality and quantity shrink?
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February 2022 by Janlyn Myers
You all are simply amazing!! I have never been treated better at a pharmacy anywhere... Yesterday I came to pick up a med and Josh asked... "I hope you're taken these as directed at 3 per day"... He was so kind, I thought I'd just be honest with him in telling I take 2 at night together before I go to sleep... His response was " Mrs. Myer's, that concerns me because I'm afraid that you might wake up in the middle night and fall and hurt yourself... I would feel terrible if that happened to you... Who does that!?... Who cares that much!?... Obviously Costco Pharmacy in Florence does... Josh kindly encouraged me to rethink the way I am taking my meds... Thank you Josh, I didn't know I was making a huge mistake... I simply love you guys... Every one of you has been so kind to me since I left Walgreens... I wish I would have left them long ago and utilized Costco instead.