Car Wash in Florence, KY

“It wasn't like it used to be. You stayed in the car, and it was really pricey for what you got. The car came out clean but between the seats was not touched she could have done a better job on the wheels for the money.”

“Love the automatic carwash and it the price is fair. The dryer does not completely dry the car which means you have to manually wipe down your car after or it will have spots all over your freshly washed car”

“I would like to start with how underrated the wonderful staff that works here his. It was a slow day and I had a nice chat with one of the workers and realized so many of these 1 star reviews are people that don’t understand how this carwash works..For starters they are not an auto detailing service they are a CAR WASH Meaning they don’t spray down every inch on your car unless you make a request to the nice sales people with the tablets so they can tell the loader.Secondly some individuals don’t follow the instructions of the trained loader and try to load themselves or drive through the wash when the loader clearly gives them the instructions to put their vehicle into neutral with no break. If you don’t follow these instructions you will more than likely leave the wash with tons on soap still on your vehicle (which is a lot of the poor reviews) it’s sad because if you people actually listened to them you’d actually get a great quality car wash. As for the vacuum complaints they are separate from the wash yet completely optional at other car washes they just add the $2 fee the the wash and then call the vacuums free. (I personally like having the option and not being charged for them when I don’t have the time to use them) Also people always vacuum stuff up they’re not supposed to..which leads to the vacuums getting clogged..that’s actually how I ended up talking to this hard worker because I walked into the very clearly labeled customer entrance and asked for help. They informed me that they do their best to check the lot every hour or so but they just don’t have enough staff to keep up with it all the time..it’s sick to see all these horrible reviews about there being no help when the staff is always kind and friendly. All of these people who talk about damage that the company didn’t cover fails to mention important things about the parts like for example an after market bumper that was modded to the vehicle or paint chips when they had their car freshly painted not even a few hours earlier. So many things that aren’t the poor workers fault yet they take it out on them..

Lastly and most importantly I’d like to mention that they have a same day rewash policy so if you park in the very large parking lot and notice anything left on your car they will gladly send you through a second time for FREE. I feel like so many people mistreat and underestimate these hard workers. Please realize they are only human and are trying their best..stop treating them like garbage and ignoring the policy’s that are clearly stated on signs in the loop and advice given by the trained staff.

Thank you Mikes carwash you have made a lifetime customer and I wanted to give you an honest review so that people can actually know how good your business is.

Steve.”