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May 2023 by Madison Barger
I am absolutely IN LOVE with my wedding dress that I recently purchased from Bella. My best friend and I decided to check out their selection, and I ultimately decided to schedule an appointment to try on a dress. I needed to move my appointment to a different date, and the owners were very understanding. When I showed up for my appointment, the saleswoman was so lovely and willing to help with the try on process when necessary. She was even giving me compliments and hyping me up which made for a very positive experience. Their price point was also another major win. Most bridal shops charge double or even triple what I paid for my dress, but the dress still looks like one that you could purchase at the high end retailers. Overall, I would really recommend Bella for your wedding dress needs!
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April 2023 by S Cam
Only leaving 1 star because i have to to post and due to the outcome, but had to wait to post until it was finalized. I was in there in December to look for a party dress for my daughter. Since she was not with me at the time, i scheduled a fitting for 6pm on another day. On the day of the fitting (12/12), i was sick and could not get out of bed. I missed calling them but received a text message about the "fitting" at the time they scheduled which was 5pm (not 6pm) and i would have to pay a deposit to reschedule. I admit, my fault an owned up about not calling. Only issue was that they had the wrong time for the fitting. When i tried to call the store, there was no answer, but they would answer text messages. I attempted to reschedule thru text message for 12/19 with a deposit payment, and they said they were full until after christmas. So i when i called, i scheduled for 12/19, payed my deposit. Unfortunately, my daughter got the flu that day. I tried to call, but no one was in. I sent a text message at 8:24am and called and left a voice mail, that we needed to cancel and reschedule. At 4:30, i received a message that we had an appointment AFTER i sent a message and left voice mail. I responded to the text but did not get any response. I then called, and was able to reschedule for 12/27. I then received a text message that they were "now booked full" and could not let me have the 12/27 appointment. I then demanded a refund due to them cancelling on me. They said there were no refunds. Then the "owner" texted from a different number saying since i didn't have 3 or more "committed appointments", the had to cancel my appointment and to get with them after the New Year. I sent both numbers the screen shot of the conversation, but got no response. They also gave me some email address to contact, but after the horrible communication issues between the phone calls and texts, i was not about to have another form of communication that i had to keep track of. . I had to go to my bank to file a charge back and give them the text messages to get my refund.My suggestion is to beware of their "business practices". No one hardly answers the phone. They won't return voicemail. They text whenever they feel like it. AND if they ask for a deposit, just have someone else schedule for you. I still have my text messages from the store and the "owner", so if they want me to resend the evidence, i can.
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March 2023 by Shannon Evans
They have a beautiful selection of prom dresses at very affordable prices. We have purchased a few dresses there for my daughter's proms. This year is her senior year. When there was an issue with the original purchase, the owners were very helpful and were willing to work with us to correct the situation. I'm happy to say my daughter walked away with a beautiful dress that she loves! Thank you Bella, for working with us so my daughter can go to her senior prom looking like a princess!
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March 2023 by Traci Baum
I asked to try on one dress, was told no and was told no dates available for unseeable future to make an appointment, signs in store saying the same thing. No one was in the store at the time but the two people working. VERY STRANGE STORE
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November 2022 by Savannah Searcy
Clean and friendly! I love Ashley so much!!! She was so sweet and helpful! She was amazing at helping us pick the perfect dresses.
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August 2022 by teetee Allen
They were VERY RUDE!!! i don’t know if it was because the color of my skin that they made an assumption I was broke or what?! I was messaging with an employee a week prior to coming in store in regards to DIFFERENT DRESSES but had my eyes set to one after she sent me pics. She told me I could come in any day except Thursday because she wasn’t there… I texted her today asking was the dress still there she stated it was and I told her I’d be there soon being she told me “you can walk in” upon arrival she grabbed the dress stuck it in a room and walked off to assist other people.. thank god I had a friend there to assist me with figuring out how to put on the dress. Upon putting it on we noticed the back of the corset was too small so I told my friend to ask if I could try on a bigger size in ANY dress to know my size. She proceeded to tell my friend “oh if she wanna try on more dresses she gtta make an appt and we booked for bridal appts til April 24th” the attitudes were the start of the issue!! She told me I could get this dress discounted if I liked it because it was “tried on a lot” she failed to mention that the dress had caked up make up stains and red lipstick stains!!! Why not get it cleaned before putting it back on the floor?! I’m looking for a dress for the most special day of my life my wedding!!! They ruined my whole day. I plan on spending my hard earned money else where at David’s bridal where I can be treated equally and with dignity and respect!The employee I was texting with name was Ashley!
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June 2022 by Amber Morano
The lady in the store was beyond helpful and very patient with us! The dresses are gorgeous
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May 2022 by Carrington Jackson
Very good service! Super helpful and welcoming, and had a variety of prom dress selections, and a lot to offer in my size range.
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April 2022 by Ranesha Gordon
After several attempts of finding the perfect prom dress for my daughter she finally sealed the deal at Bella. The only disappointing part was the customer service. “Ashley” was not engaged with the customers and lacked empathy and understanding. She stood at the register only engaged in a computer. We made a visit at Bella at noon from Cincinnati (45 minutes away) and she would not allow my daughter to try one dress on an mannequin because ONLY in store it states by appointment. That would have been the last dress she wanted to try on before choosing her dress. It was not busy at all and the little lady who assisted people in the dressing room was nice but because of her language barrier she couldn’t help much with that. It took a lot for me to set aside the rude behavior and pay for a dress in a store that had a employee that did not care about my daughters special shopping experience but because my daughter has not reached the maturity to understand the principle behind my anger, I bought it anyway because she wanted it and it made her happy. Also to top it off she handed my daughter the dress bunched up in a bag and walked away and went back behindthe register. No “ Thank you” or Have a good day.Whoever owns this store please encourage your employees to treat EVERYONE with dignity and respect. You never know when you can encounter someone again it could be you in need of their service.In response to the owners response….The website specified ball gowns and wedding dresses by appointment. During our visit around the 1200-1300 hour was very few people which they could have accommodated us if they wanted to. Based on another reviewer they had that opportunity and they were trying on wedding dresses. Again treat all customers with dignity and respect. We all value our money during this critical time in our country and it is a blessing to be able to spend that type of money anywhere. Good luck to your business
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April 2022 by Sydney Dixon
LOVE, LOVE! Ashley was super friendly and we were shocked how low the prices are compared to all other places we went
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March 2022 by teetee w
They were VERY RUDE!!! i don’t know if it was because the color of my skin that they made an assumption I was broke or what?! I was messaging with an employee a week prior to coming in store in regards to DIFFERENT DRESSES but had my eyes set to one after she sent me pics. She told me I could come in any day except Thursday because she wasn’t there… I texted her today asking was the dress still there she stated it was and I told her I’d be there soon being she told me “you can walk in” upon arrival she grabbed the dress stuck it in a room and walked off to assist other people.. thank god I had a friend there to assist me with figuring out how to put on the dress. Upon putting it on we noticed the back of the corset was too small so I told my friend to ask if I could try on a bigger size in ANY dress to know my size. She proceeded to tell my friend “oh if she wanna try on more dresses she gtta make an appt and we booked for bridal appts til April 24th” the attitudes were the start of the issue!! She told me I could get this dress discounted if I liked it because it was “tried on a lot” she failed to mention that the dress had caked up make up stains and red lipstick stains!!! Why not get it cleaned before putting it back on the floor?! I’m looking for a dress for the most special day of my life my wedding!!! They ruined my whole day. I plan on spending my hard earned money else where at David’s bridal where I can be treated equally and with dignity and respect!The employee I was texting with name was Ashley!
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March 2022 by brenna kelley
If you spend 2 hours trying on prom dresses just for them to refuse to sell you the dress you decide on because someone else from your school already bought it, just go back the next day dressed differently than the day before & tell them you’re from a different school, they’ll have no idea :)
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February 2022 by Patience Drury
Y'all! I drove four hours from home for an event & decided to randomly check in on dresses. I was skeptical after reading reviews, but decided to check it out myself Typically they require apts, but the gentleman understood the fact I lived so far away and the wedding was close. He went out of his way to allow me to choose dresses and try them on! He didn't hover over me and was polite the entire time! My bridesmaids are coming back here for their dresses as well!
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November 2021 by Shawn F.
Whether you aim to look like a Disney Princess or a Bond Girl, Bella seems like it will have you covered. Quite a selection of dresses for proms & other formal occasions. I didn't look at prices, but I really wouldn't know how they compare. Certainly worth a stop if you have any fun NYE plans & need something nice to wear.
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November 2021 by Jessica B
Best place to shop for dresses, highly recommend!!! The customer service is absolutely outstanding!!! The dresses are absolutely gorgeous!!!