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October 2024 by Mack Peterson
If you’re going to overbook, hire more associates: not *one person on a Friday!!*—waiting for hours to pick up a car isn’t fun. I couldn’t even cancel my reservation because I was one minute past the pickup time even though that was because I was waiting in a line that didn’t move. I stood in line longer than my flight. I should have gone elsewhere and fought the credit card charge. I will never book through this garbage corporation again, and neither should you.
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January 2024 by lorena Munos
Thank you paylease good service
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January 2024 by Wendy F
Seamless return!
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November 2023 by Mary Vallecillo
Very good service I loved it
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November 2023 by Ingood Hands
Friendly service, easy rental!
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November 2023 by Patrick M
Poor customer service at pick up from most car rentals here. Especially payless and thrifty.
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November 2023 by william tyjewski
Very accommodating. Easy peasy.
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November 2023 by Eddie Shelton
Was a given a faulty vehicle. This could have ended in a bad accident.
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November 2023 by James C. Park
Very good people, very good service.
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November 2023 by Jennifer Gorman
Quick pick up and drop off. Reasonable price
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November 2023 by Carlos Luna
They are very honest, the service is #1 for me, I am very happy to rent with them, thank you very much for everything and the best
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November 2023 by Denice Reiff
The car I got had a crack in the windshield and the tail light was broken and the inside was not clean . The inside windshield was so dirty and not clean .
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October 2023 by B W
Extremely rude and unprofessional. The guy was sarcastic, rude and disrespectful. He clearly dislikes his job and takes it out on customers. He asked if my credit card had my name on it, I pointed it out and said “right here” he says “ that’s a yes or no question”. Who talks that way to customers? The entire experience was very unpleasant. Also gave me a vehicle I don’t book and lied about not having anymore vehicles. Choose another car rental provider
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September 2023 by LaTrice ReciTáL
Where do I begin??? The 7-passenger vehicle I initially paid for, and was told was waiting for me, was NOT in the space when I came to the garage to pick it up, which was a waste of MY time. Payless charges way too much for a deposit for someone who has a RETURN FLIGHT. Enterprise only charges a few dollars, so I’m puzzled why you guys charge that much. Next, the Payless agent then assigned me to ANOTHER SUV, just for me to go BACK UPSTAIRS to find out it was not a 7-Passenger SUV. THEN, I had to go BACK OVER TO THE COUNTER UPSTAIRS, just to inform the young man that the vehicle he assigned to me, was NOT a 7-passenger. He then had to get a manager named C.J. to apparently “approve” a new vehicle for me, which was a Dodge Durango. This entire process took over an HOUR of MY TIME. I requested a vehicle at 12 PM and didn’t get a vehicle until MUCH LONGER AFTER THE REQUESTED TIME. I was ASSURED by C.J. that I’d receive a DELAY upon returning vehicle and that he would refund me over $80. But, that’s not what happened…Here’s what happened!! The vehicle was brought back with a FULL TANK, on-time and I was charged an additional 30 something dollars, that I was also told would be reimbursed!! To put it short, Payless made THIS particular rental experience, A NIGHTMARE!!!
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September 2023 by Carmen Foster
I've never rented from them before but from now on they have become like family. The customer service I received was top notch.
