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September 2024 by Brenda Gilliland
Love this place and the people..
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September 2024 by Saverio Montecalvo
Worst car rental place. Renter beware. Horrible customer Support, they don't care about the customer experience and force unjustified cleaning fees.
Save yourself the trouble and go to enterprise.
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August 2024 by Haley England
First time renting a car and they gave me the run around didn't answer my questions ,kept me on hold over 30 minutes & wanted to over change me and was very rude over the phone. I have nor and WILL NOT rent from this company and I don't recommend it to anyone they have zero customer service skills and honestly I found a cheaper rate elsewhere. With a nicer person willing to help me . Wish I could give Hertz rentals a negative star
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June 2024 by Dawson Powell
They lie through their teeth with a smile, and then expect YOU to wait on the phone for 15 minutes on hold to fix the problem that they made. I reserved a model 3. Got there, and they claimed they needed to put an additional $255 hold on my credit card before I could take the car. (What? That’s a big hold for no reason, but okay.) My bank declines this because it’s an out of state hold that they’re unfamiliar with. My bank is closed since it’s 5:30pm at that time. Keith says I can pick it up tomorrow in the AM once I can talk to the bank, no problem. I call at 8:15 the next morning to confirm that I’m still picking up the car, FIFTEEN MINUTES after they opened, and magically my model 3 isn’t at their property anymore and there’s nothing they can do to help me. Just don’t rent from hertz. Get a small compact from enterprise and maybe you’ll at least get a car at all.
Edit: after two weeks, I never received a refund. After the store associate told me I would, AND after I contacted corporate they told me the same thing. That I’d be refunded. They stole my money, and I had to go through my bank to get a refund. Avoid this terrible business like the plague it is.
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February 2024 by Sharon Humphrey
I was very pleased with the vehicle I was very pleased to help friendly and considerate the staff were my overall experience was excellent
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February 2024 by Lee Hart
They were courteous and friendly. They quickly resolved issues and the did it professionally.
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February 2024 by matt meis
Hertz not only gave me the best rate, but most importantly treated me like royalty. Great car and even better service!
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February 2024 by Michael Janowski
Nice friendly staff, a lot cheaper than the airport.
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December 2023 by Mendy Burton
I was involved in a car accident in October 2023. Keith and his staff helped me navigate through a lot of insurance red tape. They were very helpful and supportive.Highly recommended.If you’re going through insurance, Keith is the go to guy. He will make sure that you are in compliance with what the insurance company will cover and will not cover.Hertz hired the right people. They are very ethical and fair.They should get raises.?⭐️⭐️⭐️⭐️⭐️ Five stars
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November 2023 by Josh Overstreet
Great front desk woman, handled everything very well. Thank you.
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November 2023 by Tammi Connett
Booked a car..they said call before you pick it up..when I called, they said they have no car available
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September 2023 by Alicia Herbert
Was unable to even get a car. No one answered the phone and I found the website hard to navigate.
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September 2023 by Aaron Mudd
The manager Brian is absolutely a great guy. This place is easy to work with.
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September 2023 by Tara Dugan
They charged me an extra day even though I returned the car 12 hours early and when I called them about the issue, they said they would refund me the extra day but I never received it
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September 2023 by Don Traylor
Keith and the crew at Erlanger Ky, hertz bent over backward on my rental.Because of them my family and i had a great time in florida on spring break.Thank you.
