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October 2024 by Felina Fin
The worst service. Literally had someone here yesterday and it's still not working. Of the 45 days we've had it only 4 or 5 days or service and talking to someone is ridiculous
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September 2024 by Jesseca Dale
You pay more for less and have to pay for own repare services. Tim was very unhelpful and unfriendly. If I could give this a negative star review I would. Goodbye comcast
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September 2024 by Rebecca Simpson
Never fall for bundling. My bill is twice as much as quoted
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August 2024 by B W
DO NOT GET SERVICE FROM XFINITY IN ELIZABETHTOWN. PICK ANYWHERE ELSE. Ordered online to start internet service, picked up on a Friday. No one brought up potentially needing the cable outlet turned on so had to schedule once home. Annoying but fine. Waited for app to confirm for that Monday 3-5pm. Took off work 2 hours early costing roughly $160 for the app to then say there was no appointment. So I called only for someone to repeat that it's the apps fault and the earliest they could do was Wednesday. Bad enough to turn the outlet off after the previous residents (who had xfinity so it had to have been turned off by xf, they had a bill come in the mail the next day) just to make a sales call. But to then blame technology and offer no help or accountability. Terrible service all around. So I returned everything to the store to get pawned off on someone else the second I said return and cancel. Then that person scoffed at me then proceeded to say nothing for 5 minutes.
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July 2024 by Tamie Clarke
I had Windstream as a carrier for almost 9 years, my internet stopped and was told it would be the end of June before a Tech could repair it. I decided to change to Xfinity, thinking that I would get service much sooner and even purchased a bundle with phone and WiFi. ( Having to change from ATT cellular service was a process to say the least. )
Anyway, to make matters much worse, I was told that a tech would be at my house on June 11th, 2024. It is now June 14th, no tech, no WiFi!! So i started trying to get in touch with someone! Naturally, you have to go though a big production and get thoroughly aggravated by the time you get to finally speak with a human. The lady did some checking and I was informed that the representative at the Etown store did not put in a rush order as he promised he had done and that I wasn’t scheduled until the 20th for service.
Had I known this to begin with, I might as well have stayed with Windstream and ATT and saved a trip to Etown and the aggravating hassle of switching carriers.
I am thoroughly disappointed with the Hostile representative that supposedly helped me that day and I am very Hostile also as I am writing this review!
I am very unhappy with this store, and after reading reviews. I see why they do not give a phone number where they can be reached directly!
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June 2024 by Phyllis Gooden
Comcast/Xfinity worst service EVER. I was instructed to change modems because mine was old. Yet I have to pay $100 for a tech to install it. Re:customer service (online). They can't speak English. Therefore can understand none of your questions or concerns. Have plans to go to windstream fiber or 360Security out of Columbia Ky.
One positive experience was the tech who came to install my modem. He was very courteous and very professional. The first experience with Xfinity to be a positive one
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June 2024 by Janice Williams
We were recently told our equipment was out of date. We switched out for the new tower, got home, tried to install it. We had to call the help line. We received a person with a very strong accent (hard to understand), explained what it was doing, transferred us to another person (strong accent) only to have to explain it all over again, transferred us to yet another person ( strong accent). Again, we had to explain it ALL over again. The issues wasn’t resolved, but sent me a link to get online. How am I suppose to do that?? We had no WiFi. So, they schedule a service man to come out the next day to fix whatever. He fixed whatever the issue was. A few days later we received a bill for a service run! Don’t update !!!
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June 2024 by Alina Escobar
I live in Louisville and I had to go to this office because it is the closest to be able to return the equipment and I also needed an invoice for the debt and the service provided by Daryl Wagner was excellent. The rating goes to him, I give him 100 stars and more... ….
I live in Louisville and I had to go to this office because it is the closest to being able to return the equipment and I also needed an invoice for the debt and the service provided by Daryl Wagner was excellent. The rating goes to him, I give him 100 stars and more... ….
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April 2024 by Courtney Reed
It has been almost week n half putting in for a down cable line draping over our yard and driveway. I guess that isn't a priority or a safety hazard with 2 children in home when playing outside. I have been told each time someone would be out to fix and no one shows or they show but nothing done. I confirmed with our electric company that it was our cable company line. If I don't get this resolved soon I'll start canceling services.
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April 2024 by Barnabas G
I am an active duty Army soldier and had been stationed at Ft Knox, KY. When it came time for my customary military move I proceeded to return the Xfinity equipment I had in my possession at the local Xfinity store (interestingly enough, it was the same store I had initiated the service when I first moved to KY...1705 N. Dixie HwySte 138, Elizabethtown, KY). I was however stunned by the absolute arrogance and intemperate service I received when I could not produce my physical driver's license. I however had a copy of the same on my phone. This was summarily dismissed as irrelevant and insufficient. I thereafter asked to speak to the store manager who simply reiterated the initial customer service agent's assertions. I then proceeded to get an Xfinity representative on the phone and the store service agent blatantly refused to even talk to her on the phone. I had brought a copy of my movement (PCS) orders and simply needed to return the Xfinity equipment. In the haze of movement packing I had simply misplaced my wallet which had my DL. I cannot however fathom why this level of customer apathy is even remotely tolerable from such a huge & reputable company. At the time of this occurrence, 29 March 2024 approximately 1:15pm the store was practically empty and the agents were simply milling aimlessly around because there were no customers. The store manager's fecklessness clearly promoted this attitude. Anyway I have been a loyal Xfinity customer for several years (well over ten years) and this is the first time I have had the necessity to lodge a surly complaint.
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April 2024 by Serhii Soltasiuk
worst company in Chicago…. the service is terrible, and they charge twice as much for your plan each month(…
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April 2024 by Cody Hymer
My dog tore up my power cord for my internet. Walked right in and got a replacement in literally 10 seconds. Very friendly staff.
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March 2024 by Hello Dragonfly
This has got to be the most incompetent company I have ever dealt with ..after being told that we could not have the service due to our location..that was almost a month ago, I constantly get emails telling me they are going to do a survey of my property, I need to update my payment info and so on.I have made at least 5 calls talk to various people, being told I have no account, even got my deposit back, but still weekly emails and request...if this is the way they do business then I am glad I did not get their service...
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March 2024 by Marc Stewart
We have had xfinity for several years now and here lately we have had scrappy internet service the service guys don't want to do their job because our line is not burried,,,,,,,, when it should be. We have been complaining for months and still no fix on their end and we still paying outrageous prices ?????
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February 2024 by Grant
Website is broken, can't log in. No local store phone number listed. Customer service is a robot that begrudgingly transfers you to an Indian call center. After 45 minutes on the phone, was told my bill went up $27 because promotion ended, asked to downgrade service and was told it would cost more than currently paying.
