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June 2024 by sharon b
Nice rooms...walk to amenities
Nearby activities: Putt putt...movies .. Mr gettis all close by
Walkability: A lot of places close by
Food & drinks: Many restaurants
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May 2024 by Alison Wilkey
Clean. Friendly. 2 queens with a trundle bed in the couch was a great match for a traveling family. Staff greeted us with smiles at breakfast while they worked hard to keep fresh coffee and food out. This was a good stop south of Louisville.
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May 2024 by Nicholas Smith
Nice hotel. Good location.
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April 2024 by Jennifer Weston
All of the staff were so friendly. The hotel was clean. The breakfast was good each day, and they kept it stocked nicely. The only thing I wish they had, was a heated pool. The pool was inside, but it was cold. Plenty of parking available. Close to plenty of restaurants, and easy access to the interstate.
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April 2024 by Danielle Chilensky
It was acceptable. The room wasn't really clean, but it wasn't disgusting. There were gross stains on the carpet and couch, and the bathroom floor was a little sticky. The bathroom door handle was unattached on one side, and the main door looked like someone had attempted to pry it off. It was disconcerting.
The breakfast wasn't great. The eggs were inedible, but the potatoes were ok. I did appreciate the gluten-free bread option, but it was right next to the regular bread, and there was only one toaster, so gluten sensitive people really couldn't eat it anyway.
The hotel is right next to a train track, so I was woken up multiple times during the night. This was the worst part because I was on a long road trip and didn't get the rest I needed.
If this hotel were priced lower and the train was made known, it would be acceptable, but I wouldn't recommend it to anyone who needs actual rest.
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March 2024 by Shana Barr
Bed Bugs & Not Clean
Rooms: The room wasn’t very clean. There was a white mystery stain all over the couch. Hair all in the shower. Even when they cleaned the room there still was hair in the shower and not my own. I was bitten by bed bugs every night, especially the last night. Also you won’t get any sleep because the train runs all night and there’s a fan in the bathroom that can’t be shut off.
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February 2024 by Leonard Martin
Loved it
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February 2024 by Jessica Hayes
Super nice
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February 2024 by Jill Maisonneuve
We had booked and checked into our room on line. Gina, the manager was kind to block off a scent free room for me. We were unable to pick up our key because the person working the front desk was obviously whacked out on something. Tried numerous times to contact the manager after we left the days following and they would send us to vm, which was full and finally just hang up on us when we called. Very unprofessional behaviour on the management side. We left the hotel because we feared for our safety and wanted to chat with the manager who would not make herself available to talk. After getting hung up on several times, I’ve decided to take this to upper management.
Safety: Tried to pick up our room key but the man behind the counter was incapable of giving it to us even though we checked in online. He asked for our information over and over. At least 5 times he ask our name and the spelling.He was shaking, acting very sketchy, confused and couldn’t even find the phone to call his manager.The people in the lobby said it took him 3 hours to check in and he appeared to be on drugs to them and us. We feared for our safety and left.
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January 2024 by Anthony P
I'm definitely a Marriott fan. 260 nights last year. The Springhill in Elizabethtown needs a little TLC. There are two issues that stand out above the others:
The inner shower current is way too long...it lays on the floor of the tub.
The drain is extremely slow. I was ankle deep in water within 3 minutes. The extra shower current is in this water so I'm standing in the previous person's rinse water...
These are things that can easily be reported by housekeeping...if customers don't report the issues...I did pass it along to the front desk.
Otherwise, the service was great, the room was clean, and the breakfast service was good.
I would stay here again...
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January 2024 by Brian Luff
Nice hotel, clean rooms. Front desk was pleasant. Good price. Tons of chain food options in the immediate area.
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January 2024 by Nicole Beat
We stayed here over new years weekend 2023. The manager on duty when we checked in was in the midst of a computer issue with key cards for rooms. He did a wonderful job at explaining the problem and noticed how inconvenient it was for us and himself. He was very professional and understanding with us and other guests as the check in process was very long and stressful. We are grateful that the issue was resolved a few hours after we checked in, showing his perseverance and assuring us our stay would be up to our standards. We will use this hotel again
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December 2023 by Donna Derr
Rooms: The room was not cleaned.
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December 2023 by Jenny K.
Great room, decent breakfast!
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December 2023 by Henrry Valenzuela
Checked in at 7:30am or so and they were just as helpful as any other time wonderful, top tier service and hotel, front desk is awesome. they even let you pick the floor your on, and super late check out! Unheard of! :)
