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March 2024 by Julieann Fields
Smaller than dime damage on windscreen while we were driving to my mom’s house. Schedule for next day-guy comes out-tells my husband he needs 15 minutes to fix and there was no actual chip-15 minutes later, tech comes to tell me the whole windshield is now cracked-but he can order it and have it next week, we are leaving Sunday and now must drive home with a broken windscreen. Absolutely believe he took his little window mallet and broke the window-looks like the are trying to get as much from the insurance as possible. DO NOT CHANCE IT! Scam artists!
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January 2024 by Matt Rice
Did a great job on my car !
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November 2023 by Chris McCaffrey
Always fair, fast and they stand by their work.
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October 2023 by Bill Jones
This place was awesome. Went in with a chip that’s been there for a long time and they confirmed they could repair, did so in a very reasonable amount of time and were very courteous and professional in every interaction I had with them. I highly recommend them!
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October 2023 by Gregory Graham
Reliable professional service. I had two truck windshields replaced in my fleet on site. Very convenient.
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August 2023 by Lewis Messer
Arrived at 0845 and car was in by 0900. Folks were friendly and my windshield was replaced and cameras recalibrate by1030. Lots of chairs in waiting area and free coffee and soda while you wait. They did a great job on my 2023 outlander. Thanks
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August 2023 by lonnieandkim Patterson
Mark was the technician that took care of my replacement. He communicated with me several times throughout the day to let me know when he would arrive. My appointment was scheduled for an on-site replacement but due to storms off and on I was given the opportunity to either bring it to the shop or reschedule my appointment. I only live 5 minutes away from the shop so I chose to bring it to him. I arrived at 4:38 pm and by 5:15 pm I was back on the road! Mark and the other gentleman were courteous and offered me a cold drink while I waited.I will definitely encourage people to use their shop! They handled everything quickly and very professional. Mark is a true asset to the company!!
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June 2023 by Tone Campbell
This place is a joke!!!!! The representative from state farm and I called and we got a schedule and a promise that they had the glass the 22 April, I arrived and was told that they did not have the glass, so they had to reschedule. I was told it could take two weeks before the glass arrived so it was scheduled today Monday 8…. I got there and they tell me it was scheduled at May 1…. While I was there the 22. I moved an appointment I had 8 May, with a client, from 9 am to 11.30 and wonder why I would do that while there if I was gonna be there a week earlier????? This place is a joke where the left hand have no clue what the right one do, so do yourself a favor choose somewhere else!!!!!
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June 2023 by Milton Lavon
The employees of Elizabethtown, Ky are very professional, dedicated, and determined to complete the job correctly. I thank them for such a positive experience.
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May 2023 by Tone C.
This place is a joke!!!!!!! First I was given a time the 22 of April at 8 am, they told me and then one from Link that they had the glass that I needed. I arrived 7:45 AM and was told they did not have the glass that a glass would take up to two weeks to get so I was scheduled for today Monday, 8 May at 9 AM. I walked in there and I was told that I was actually supposed to be there a week ago even though I did not get any text message about it I did not get any emails about it and I just called and scheduled a time with Tru-Fit glass in Louisville Kentucky because this Safelite is a joke , if you can go somewhere else do so because you don't know if your time is right, if they have what they promised and if they can do what they promise, so choose somewhere else for your own health
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May 2023 by J Taylor
Mark showed up and knocked it out. The guy was a true rock star. Had limited space but, made it happen anyway.
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February 2023 by Steven Black
Went to get a windshield repair on GMC Acadia which was causing a leak on the interior. When i showed up for the repairs, I was told there was no possible way there was a leak on a windshield on a 5 year old car. Service refused to even look at the car and refused service, even after i told them insurance was paying.Went to Meredith and Sons for the replacement and they conducted a leak test and it was the windshield leaking. The personnel at this shop do not know what they are talking about, are rude and unprofessional. Go anywhere else for your windshield replacement needs.
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February 2023 by Tony Elliott
Had my window done about a year ago .the window now leaks above the steering wheel. I have tried to call and email someone but never get a person to call or email or anything of that matter back .
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February 2023 by Jada Williams
I have done the online quote they cannot help say I need to speak with a representative because of the age of my vehicle they will not answer phone calls and they will be in contact with me within 24 hours I have tried 3 times to set up a phone call for a 24 hour window and no one calls at all
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January 2023 by Olsen T.
Very hard to get a hold of.Trying to get warranty work complete. They forgot to schedule. Sat home all day after canceling appts. for NO show.The 800 is not how customer service should be.Local contact would be alot easier and better customer service!Still waiting for warranty work.
