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February 2024 by Lisa Wells
If I could have gave a 0 star, I would have. Poor customer care. The jeans I bought my granddaughter was too small. So I brought them back to do an exchange. (Keep in mind, I was told they can take them back and do an exchange as long as I had the receipt). Well I had the receipt and they told me they couldn’t take them back cause I didn’t have the tag on them. I explained to Haley (the cashier) that I was not told this and had they told me that I would have saved it as I did the receipt. I then was told the only thing they can do is buy them back (at of course) a price I didn’t pay. (It was at a much much cheaper price). The manager Haley (yes, she said her name was Haley as well) told me she was sorry and that it was written on the receipt. R u kidding me!!!! Train your employees to tell the customer what your exchange or return policy is CORRETLY the first time. Instead of having an I don’t care attitude. Extremely poor customer service all around. And shame on the manager for not just making an exception and exchanging them, especially because I had never shopped there before. I will not be returning.
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April 2023 by Quiet Storm
Always a pleasant and professional experience unlike the sister company Plato closet.
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April 2023 by Jd Judd
Called to see if they was taking clothes and drove a hour there and told me wasn't taking any at the moment. Try again I'm couple of days
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May 2022 by Brittany Cotto
Very great place of business. Staff very friendly and great prices. Definitely will be bAck.
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April 2022 by Kerrie Milesko
I have been shopping here since I was pregnant with my daughter over 5 years ago. The selection and quality of the clothes and shoes is amazing, especially since kids get clothes dirty so easy and grow out of them so fast! I’ve always had a pleasant experience in selling my daughters outgrown clothes, shoes and toys here and the staff is always super friendly and helpful!
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April 2022 by Tori Martin
Friendly staff, mostly fair pricing. I think a lot of shoppers fail to keep in mind this is a consignment type of shop and when they make you an offer, ypu can choose to not accept it. My visit there was following a children's sale at Pritchard that I didnt get registered for in time and a lot of the clothes I had were prepped for that (safety pins holding together onesies) and regardless of condition, they wouldn't accept them because of the hole that created. Sure it was frustrating but policy is policy. Found many good deals in the store and everyone I dealt with was super friendly.
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April 2022 by Lexi Simmon
Prices to high for something I can easily get from Walmart for new. I felt scammed when I found a original tag was left on a shirt that was cheaper than the price they put on it !
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April 2022 by Tilar Elizabeth
LOVE. LOVE. LOVE this store. Great deals and great prices for the condition! Very friendly staff, would shop again!!
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April 2022 by Mariella Hershey
Horrible customer service and high prices. I was better off buying brand new from Target.
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April 2022 by Sarah Wood
Great little place to shop for your kiddos! Very friendly staff! Highly recommend!
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March 2022 by Shelley Dela Cruz
Love this place! Good selection for clothes and gear for kids. The store is always clean and the staff is always friendly to me. Also when I sell, I always get a good amount back for my things.
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March 2022 by Martin T.
Probably spend as much in gas money as you would get if you sold them your old clothes having to drive back and forth. They will not process your trade ins or old clothes when you turn in. You have to come back same day if you want credit for old clothes.
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February 2022 by Nina Reynolds
I have had my last negative experience with This place. First they tell me they may not be able to get to the items I am selling due to the volume they were receiving that day. The store was extremely busy and they did have their work cut out for them. I understood and said I could come back the following day if necessary. I never received a call so I went back in the following day assuming they didn’t call because of how busy they had been. I was told that because I did not come back before closing time the day before I had forfeited the cash option on my items. Although this was annoying I accepted the in store credit and left planning to return at a later date.Fast forward to today, I sold another basket full of clothes. I was offered $35 for what was kept and I asked if it could be added to the in store credit I already had on my account. Unbeknownst to me they do not apply that information to your account. Why have the account set up in the first place? Why wouldn’t you want to honor your customers? Not once was I told that if I lost my receipt I would lose my credit. I lost $73 due to lack of information and negligence on behalf of this business. Every time I do business here there seems to be some fine print or unspoken rule that I am unaware of until it’s too late.I won’t be returning to this store. I feel like I have been stolen from and I am so disappointed by the lack of information given by employees and even more so the unwillingness to help resolve issues as I am (or was) a paying customer.
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November 2021 by Jaelynn Horne
Good store for children clothes
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October 2021 by Meghan Landry
Employees were fine, but their prices! Omg I’ll just go to Walmart and get it cheaper or order off Amazon
