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January 2024 by Jimi Chism
I had 11:15 appointment I was at the dealership for almost 2 hours for an oil change and tire rotation the salesman walk past me and said you're still here receptionist supposed to have got me out of there 45 minutes poor service I paid for it they offered me no discount hand me my keys and had me looking for my own truck?
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January 2024 by Chad Dudley
Well to start, I booked my appointment thru the Buick App and when I showed up to the dealership, they had no clue of my appointment. So this was frustrating and then he was like when do you need your car back, I said my apt was for 10am and had planned to wait, but then had to get a ride cause he said we can get it in, just not sure when it’ll be done. So that was the second strike so to speak. Then I get a call around 3pm, car was ready, I pay and go to get in the car and the button on my car door handle wouldn’t unlock my car, so had to go find someone to figure out what went wrong which took him googling something to figure it out. Let’s just say I wasn’t happy with how my day went at the dealership.
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December 2023 by gtp197 c
Stopped in to get my oil changed. The guy at the counter was very nice. He gave me plenty of options even show me where the waiting room was the wait was not long the price was fair. I will definitely come back again.
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November 2023 by Azure Bogue
Kimmy Cook was very informative and on top of everything!! Whole transaction went smoothly without hidden accessory fees. Best experience I’ve ever had purchasing a vehicle!!
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October 2023 by Carmel Bowman
Kimmy has worked with me over a couple of months as I was waiting for the "right car" for me. He contacted me when it came and was very attentive while showing me the options. Helped me figure out the finances too. On a secondary note, I am concerned about the service department. My daughter and I have experienced some major problems of efficiency and attention in regards to a service issue. Despite contacting the department ahead of time, making an appointment and calling daily, there was a marked lack of communication between her and the staff, the staff and each other, dismissing her spot-on diagnosis of what was wrong , all of which resulted in unnecessary delays and extended costs of a rental car. And most insulting, offering to fix a problem for over $600 which could be completed at a local tire store for $180 (labor included)--AND 2/3 of the "fix" was not needed.
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October 2023 by Kenneth Jones
Del Williams has been the maintenance tech on my 96 Impala since I purchased it at your dealership. I trust him on it normal maintenance & repairs. Very professional & courteous. Thanks for caring for my "" Classic "!!! ?????
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October 2023 by Taylor Albert
Awesome customer service! Go see Chase Puyear for a great experience buying a new vehicle! Very helpful and knowledgeable. Love my new car! Thanks Chase!
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September 2023 by Jason Blair
This was one of the most stress free transactions in all my years of buying a vehicle! Salesman and staff were very knowledgeable and friendly!! I would definitely recommend others to go to Herb Jones for an excellent buying experience! Thanks again to Chase!!
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September 2023 by Jaime Egelhoff
Buyers beware! I posted a previous review loving this place. I spent my life's savings buying a car they said was in excellent condition to find out after only a few months if less there was a oil leak , had to have a belt changed , now in this extreme heat I have an air conditioner that makes a loud noise when turned on and can't even use it or pay to have it fixed. Worst mistake of my life. I only bought it there because my friend knew the owners son . I will never shop there again. I wish they made lemon laws on used cars . Chris should make this right. ?
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August 2023 by Antoinette Lavere
I was able to get my car in very quickly. Everyone was very friendly. But, my invoice was for a different make and Vin number then my car and I was encouraged to go ahead and take that invoice. I said no, and was told I would have to wait for them to re scan my car. Which I did. I do not want to mess up my warranty. How did this happen? Did I even get an oil change? If they have to scan the car?
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August 2023 by Buckeye Deli
I can not say enough about how wonderful the service department is. We had a major wheel issue on our 2500 while traveling with our 5th wheel. We were on our way from Ohio to Texas and the gentlemen in the service department got our truck in right away and got us back on the road as quickly as they possibly could. They had to get a new wheel in for us and we were still on the road within 24 hours. We are so appreciative of them!!!
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August 2023 by Kelly Fowler
We were traveling and ended up at your dealership upon experiencing car issues on the road. The staff were fantastic and made us feel heard and though they were not able to fix our problem.. they got us in and out in no time and were so helpful!!
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July 2023 by Todd Crofoot
This was a horrible experience. The service consultant was rude. They broke the air filter housing and did not tell ‘em about it. I discovered it. The service consultant or service manager never even apologized for them breaking the truck. Then after I left the dealership for the 2nd time, I was called back by the the same service consultant because they kept me wheel locks. Then the service consultant referred to me Crofoot. Not me Crofoot , just Crofoot. When I corrected him, not apology.I felt as if Herb Jones could care less about the customer
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July 2023 by Linda Greer
Got in fairly quickly,wasn't a long wait so got back on the road in no time. Was glad to see that they were open so I didn't have to take off from work since I live in Bardstown. Thanks.
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June 2023 by Annetta Miller
After many months of looking for a vehicle i found one i love. Kimmy the sales rep helped me to not only find the perfect car for me he was so helpful and patient. Worked with me on finding one that would fit my budget and showed me how to set everything up with my phone app. Great costumer service and wonderful people to work with. Would recommend them for anyone looking to buy that perfect car.
